Nursing HomeMedicaid

Crocker Pointe Health and Rehabilitation

Limited public data on Crocker Pointe Health and Rehabilitation. Call, tour, and ask to meet current residents' families — your own impression matters most.

4000 Crocker Road, Westlake, OH 44145|96 beds|Licensed & Active

Google rating

4.1/5

based on 36 Google reviews

(440) 471-7100 Directions Website

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What this means for your family

While the facility is physically beautiful and offers strong therapy services, the recurring reports of severe understaffing are a major red flag. If you consider this facility, observe the staff-to-resident ratio during evening hours and ask specifically how they ensure residents receive help with feeding and call light response times.

Google Reviews

36 reviews on Google

“Crocker Pointe Health and Rehabilitation is a visually impressive, recently renovated facility that receives high praise for its physical environment and therapy department. However, multiple families report severe concerns regarding chronic understaffing, which leads to delayed responses to call lights, neglect in feeding assistance, and poor wound care management. While some families report excellent experiences, others describe a disconnect between the facility's aesthetic appeal and the quality of daily patient care.”

Quality Themes

Tap a score for details

Strengths

Beautiful, modern, and clean facility
Effective physical and musical therapy programs
Professional and supportive admissions process
Some staff members are described as kind and attentive

Concerns

Chronic understaffing leading to neglect (mentioned by 7 reviewers)
Delayed response to call lights (mentioned by 3 reviewers)
Lack of assistance with feeding (mentioned by 3 reviewers)
Poor communication from administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 37 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given that you have 96 residents, what is your current protocol for ensuring timely responses to call lights, especially during shift changes?
2I noticed your facility is praised for its musical therapy programs; could you walk me through how those are integrated into a resident's daily schedule?
3How does your nursing team coordinate with families regarding updates on medication management and changes in a resident's care plan?
4What specific steps is the administration taking to ensure that residents receive consistent, hands-on assistance during mealtimes?
5With the facility being so modern and well-maintained, how do you manage staffing levels to ensure that the high standard of care matches the physical environment?
6In the event of a medical emergency, what is your communication process for keeping family members informed and involved in the decision-making process?

Personalized based on this facility's data

Key Review Excerpts

“The nurses only pass out meds while the STNA’s are running around trying to answer all the call lights. One of the aids let her fall off the bed and she hurt her knee.”

Long-term resident's family · 2025★★★☆☆

“Don’t let the updated building fool you. Unanswered call lights, takes over an hour most times. When I have complained, the staff tells me “we are short staffed”.”

Grandchild of resident · 2026★☆☆☆☆

“I’m constantly watching the aides running around trying to take care of at least 20 residents by themselves, not their fault. I can see the exhaustion written all over their faces, no disrespect.”

Family member · 2025★☆☆☆☆

Source: 36 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.79hrs

Registered nurses for medical care

Total Nursing

3.92hrs

96%

All nurses + aides combined

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility56.7%

Worse than Avg

Here

56.7%

12.1%

28.2%

Cuyahoga

29.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.3%

6.9%

Cuyahoga

5.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility7.1%

Better than Avg

Here

7.1%

15.5%

9.4%

Cuyahoga

8.5%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility17.9%

Better than Avg

Here

17.9%

19.5%

25.4%

Cuyahoga

20.1%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility86.5%

Worse than Avg

Here

86.5%

93.4%

92.6%

Cuyahoga

87.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility9.5%

Mixed vs Avgs

Here

9.5%

14.4%

5.8%

Cuyahoga

5.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility81.6%

Mixed vs Avgs

Here

81.6%

81.8%

78.4%

Cuyahoga

69.3%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility69.2%

Mixed vs Avgs

Here

69.2%

79.8%

75.6%

Cuyahoga

64.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

1.2%

Cuyahoga

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Ownership & Operations

Who Operates This Facility

Owner / Operator

Crocker Pointe Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Foundations Health Solutions

Chain Size

63 facilities nationwide

Ownership & Management

Key personnel

Colleran, BrianOfficer / DirectorKrystowski, JohnOfficer / DirectorFoundations Health Solutions, LLCManagerColleran, BrianManagerKrystowski, JohnManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(440) 471-7100

crocker-pointe.net

4000 Crocker Road

Westlake, OH 44145

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

36 reviews from families & visitors

Official Website

Visit crocker-pointe.net

Medicare data downloads

Original nursing home datasets

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