Bella Terra Morton Grove
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 88 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 11.0)
Below average in IL · Meets national RN staffing standard · Above average staffing · $135,353 in fines · Abuse citation
What this means for your family
This facility has a strong reputation for successful physical therapy and rehabilitation outcomes, often driven by dedicated individual staff members. However, families must be aware of persistent reports regarding understaffing and slow response times. We strongly recommend visiting during off-hours or weekends to observe the actual floor staffing levels before making a decision.
Google Reviews
Google Reviews
88 reviews on Google“Bella Terra Morton Grove receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific administrative staff for their attentiveness and support. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and poor facility cleanliness. Families considering this facility should weigh the positive experiences in rehab against recurring reports of neglect and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Helpful and responsive administrative/admissions staff
- Strong communication from specific team members
- Successful short-term rehabilitation outcomes
Concerns
- Chronic understaffing leading to slow call light response (mentioned by 8 reviewers)
- Poor facility cleanliness and hygiene (soiled rooms, pests) (mentioned by 5 reviewers)
- Inadequate patient care and neglect (mentioned by 6 reviewers)
- Aggressive or unprofessional administrative/billing practices (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that some families have noted challenges with call light response times, what is your current protocol for ensuring residents receive timely assistance when they need help?
- 2I noticed that cleanliness is an area you are working to improve; could you walk me through your daily housekeeping schedule and how you maintain hygiene standards in resident rooms?
- 3Your facility has a strong reputation for physical and occupational therapy outcomes; how do you integrate these rehabilitation services into the daily routine for long-term residents?
- 4I appreciate that your team is very active in responding to online feedback; how do you use that family input to make tangible changes to the quality of care provided here?
- 5With 211 residents, how does your nursing team ensure that medication management is handled accurately and consistently for each individual?
- 6Could you describe the variety of social activities and engagement opportunities available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My Mom stayed at Bella Terra Morton Grove where we felt we are staying at our own home. The days / months of staying at this rehab facility is somewhat a place of healing where you are being taken care of by your own family.”
“My room.was never propely cleaned when i arrived. I found woman clothi n g in the closet and food keft in the refrigerator. The bathroom shower chair was never sanitized. The toilet was left a ness for days before matience got to fixing it.”
“My father sat in a wet bed all night because apparently the night staff doesn’t do squat. Every time he hit the button to call a nurse it would be a minimum half hour before they responded.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bella Terra Morton Grove shows concerning patterns with families filing 20 complaints triggering inspections over persistent issues. The facility repeatedly struggles with accident prevention and safety supervision (cited 7 times across multiple years), nursing staff competency and adequacy, and protection from abuse and neglect. While all deficiencies show correction dates, the recurring nature of safety violations and complaint-driven investigations suggests ongoing care quality challenges that warrant careful consideration during any visit.
Feb 26, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 18, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Apr 17, 2025Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Mar 12, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 6, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Oct 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 7, 2024
$14,050
Fine
Oct 31, 2023
$20,748
Ownership & Operations
Who Operates This Facility
Bella Terra Morton Grove
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Ownership & Management
Owners
Rajchenbach, Chaim
Owner
Shabat, Menachem
Owner
Mg Property Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit bellaterra-mg.com
Medicare data downloads
Original nursing home datasets
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