Nursing HomeMedicaid

Balmoral Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2055 West Balmoral Avenue, Bowmanville · Chicago, IL 60625|213 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

2.9/5

based on 32 Google reviews

(773) 561-8661 Directions Website

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What this means for your family

Balmoral Home has a dedicated staff that many families praise for their compassion, especially during challenging times. However, the facility has recurring reports of poor sanitation and unresponsive communication. We strongly recommend visiting in person to inspect the cleanliness of the living areas and testing the facility's responsiveness to phone inquiries before making a decision.

Google Reviews

32 reviews on Google

“Balmoral Home receives highly polarized feedback, with some families praising the staff's compassion and pandemic management, while others report severe concerns regarding hygiene, facility maintenance, and communication. Critical issues frequently cited include persistent odors, cleanliness failures, and difficulty reaching staff by phone. Prospective families should be aware of these significant inconsistencies in care quality and facility standards.”

Quality Themes

Tap a score for details

Strengths

Compassionate nursing and CNA staff
Effective COVID-19 safety protocols
Strong rehabilitation therapy team

Concerns

Poor cleanliness and hygiene (odors, roaches, dirty rooms) (mentioned by 6 reviewers)
Unresponsive or rude communication (phone calls ignored/hung up) (mentioned by 4 reviewers)
Management and administrative failures (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 36 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the current staffing levels, how does the facility ensure that residents receive consistent attention and timely assistance with daily hygiene needs?
2I’ve noticed some concerns regarding the cleanliness of the living areas; could you walk me through your current housekeeping schedule and how you maintain room sanitation?
3Communication is very important to our family; what is the best way for us to reach the administrative team to ensure we receive timely updates about our loved one?
4Since your rehabilitation therapy team is highly regarded, how do they coordinate with the nursing staff to support a resident's recovery and daily mobility?
5What specific protocols are in place to ensure that resident rooms are kept pest-free and odor-free on a daily basis?
6How does your team handle communication during medical emergencies to ensure family members are notified promptly and kept informed?

Personalized based on this facility's data

Key Review Excerpts

“STAFF IS OUTSTANDING...FROM CNA TO RN TO MAINTAINCE TO HOUSE KEEPING TO DINING. I FELL LIKE I'M BEING CRADLED IN MY MOMMA'S ARMS.”

Long-term resident's family · 2024★★★★★

“I just seen 6 baby roaches climbing on the table the residents eat on. Smells like bad urine on the 2nd floor”

Visitor · 2024★★☆☆☆

“Management Did Zoom meeting with Main Social Worker made promises about my son’s plan for services: Medical, Physical Therapy, Psychiatric Services and others never followed through never saw anyone.”

Resident's family · 2026★☆☆☆☆

Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.40hrs

53%

Registered nurses for medical care

Total Nursing

2.13hrs

52%

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

54%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility87.8%

Worse than Avg

Here

87.8%

12.1%

52.5%

Cook

73.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility34.1%

Worse than Avg

Here

34.1%

15.5%

21.8%

Cook

24.6%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

91.8%

Cook

87.4%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.3%

Better than Avg

Here

7.3%

19.5%

18.3%

Cook

10.5%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility97.4%

Better than Avg

Here

97.4%

93.4%

90.0%

Cook

85.3%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.2%

Better than Avg

Here

9.2%

19.4%

21.1%

Cook

17.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility88.5%

Better than Avg

Here

88.5%

81.8%

69.0%

Cook

55.1%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility79.5%

Mixed vs Avgs

Here

79.5%

79.8%

63.1%

Cook

54.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.3%

Worse than Avg

Here

3.3%

1.6%

2.4%

Cook

2.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies

Near state avg (12.0)

8 complaint-triggered

Families have filed complaints triggering 7 deficiency findings, with recurring problems in accident prevention and safety supervision appearing across multiple years (2023, 2024, and 2025). The facility shows persistent issues with medication management, pressure ulcer care, and maintaining safe environments. While all deficiencies have correction dates, the pattern of repeated safety violations and ongoing complaints suggests systemic challenges that warrant careful consideration during any visit.

Mar 22, 2026Complaint2 findings

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 26, 2025Complaint1 finding

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Apr 11, 2025Complaint2 findings

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 10, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 4, 2024Routine10 findings

0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Feb 18, 2024Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Balmoral Home

Organization Type

for profit

Ownership & Management

Owners

Joseph a Mermelstein Trust Dtd 7/15/99

Owner · Organization

50%

Ten Chicago LLC

Owner · Organization

50%

Marvin Mermelstein Family Trust

Owner (parent company) · Organization

Key personnel

Stern, YonathanOfficer / DirectorKlein, TomManagerStern, YonathanManagerJoseph a Mermelstein Trust Dtd 7/15/99Trustee of the SnfMermelstein Investment Partners LpAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(773) 561-8661

balmoralnursing.com

2055 West Balmoral Avenue

Chicago, IL 60625

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

32 reviews from families & visitors

Official Website

Visit balmoralnursing.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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