Alden Lakeland Rehab & Hcc
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 88 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (26 vs median 11.0)
Bottom 25% in IL · Meets national RN staffing standard · Above average staffing · Worst in THE ALDEN NETWORK chain · $172,812 in fines
What this means for your family
While the facility's therapy department is frequently praised for helping patients regain mobility, the recurring reports of hygiene neglect and communication barriers are serious red flags. If you choose this facility, ensure you have a clear, direct line of communication with a specific supervisor and visit frequently to monitor your loved one's daily care needs.
Google Reviews
Google Reviews
88 reviews on Google“Alden Lakeland Rehab & HCC receives highly polarized feedback, with some families praising the dedicated therapy and nursing staff while others report severe concerns regarding patient neglect and communication. While some residents report successful recovery and compassionate care, multiple reviewers have documented alarming incidents involving hygiene, lack of call buttons, and difficulty reaching administrative staff. Families considering this facility should be aware of the significant inconsistency in care quality reported across different units and time periods.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Specific staff members noted for going above and beyond
- Successful rehabilitation outcomes for some patients
- Clean and well-maintained facility areas
Concerns
- Poor hygiene and lack of basic patient care (e.g., unchanged linens, failure to assist with bathroom needs) (mentioned by 6 reviewers)
- Difficulty communicating with staff or reaching administration by phone (mentioned by 5 reviewers)
- Inadequate call systems or lack of phones in patient rooms (mentioned by 4 reviewers)
- Rude or unprofessional behavior from reception and nursing staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the best way for our family to reach the nursing team or administration if we have urgent questions?
- 2I noticed the facility has a large capacity of 300 residents; how do you ensure that each resident receives consistent, personalized attention for daily hygiene and bathroom assistance?
- 3Can you walk me through the current process for responding to call lights and how you ensure residents are attended to in a timely manner?
- 4I see that the physical and occupational therapy programs are highly regarded here; how do you coordinate those sessions with the daily care routines of residents?
- 5What steps is the facility taking to improve the dining experience and ensure that residents are receiving the nutritional support they need?
- 6How does your staff handle medical emergencies or sudden changes in a resident's health status, especially during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“My daughter couldn't do anything when she first arrived but she WALKED out of there on her own. And I thank them for all they have done for her.”
“My father was there for almost a year, and they almost killed him twice... There were times I went to see him and he had no sheets on his bed. He also told me that there were times he sat in his own mess for 6 hours or more”
“My relative was just admitted here. They have no phones to communicate with patients there, receptionist is very rude. Food is terrible and they have no call button for a nurse!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alden Lakeland has a concerning pattern of complaint-triggered deficiencies with families regularly filing reports about care issues. The facility repeatedly struggles with basic care quality, medication management, and infection control across multiple surveys, suggesting systemic problems that persist despite correction plans. While deficiencies are typically corrected, the recurring nature of issues in fundamental areas like treatment care, pressure ulcer prevention, and safety hazards indicates ongoing quality challenges families should carefully evaluate.
Feb 11, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 30, 2026Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 29, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
May 15, 2025Routine20
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Payment Denial
Jan 30, 2026
3-day denial
Payment Denial
Jan 30, 2025
13-day denial
Fine
Jan 30, 2025
$62,192
Fine
Sep 9, 2024
$18,515
Payment Denial
Sep 9, 2024
20-day denial
Fine
Jun 12, 2024
$77,012
Fine
Jun 7, 2023
$15,093
Ownership & Operations
Who Operates This Facility
Alden Lakeland Rehab & Hcc
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 27 of 27 (Worst)
Ownership & Management
Owners
The Alden Group, Ltd.
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Schullo, Randi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit aldenlakeland.com
Medicare data downloads
Original nursing home datasets
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