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Public Google reviewers rate this highly and often mention compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 39 Google reviews
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Public Google reviewers rate Avalon Memory Care Keller highly. Reviewers highlight: compassionate and attentive caregivers, seamless and expedited admissions process. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Avalon Memory Care Keller is highly regarded by many families for its compassionate staff and its ability to facilitate rapid, seamless transitions during medical crises. While many reviewers praise the home-like atmosphere and attentive care, some families have reported serious concerns regarding lost personal belongings, inconsistent laundry services, and occasional lapses in staff training for physical transfers.
Quality Themes
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Concerns
Rating Trends
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Distribution · 70 analyzed
The owner provides highly personalized and empathetic responses that frequently use the reviewer's name and reference specific staff members or family details. They excel at validating the emotional weight of the transition to memory care.
Personalized based on this facility's data
Key Review Excerpts
“While we were frantically trying to find a place for Dad since we could no longer care for him, they expedited the process and we were able to get him moved in the next day.”
“Michelle helped us immensely when we were transitioning my dad from rehab to memory care after his accident. She was compassionate and knowledgeable, and she walked us through all of the steps of the process with kindness and patience.”
“The staff at the Keller facility has been great in caring for my mother. They genuinely care for her just as they would their own mother.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection in January 2024 identified issues regarding staff training documentation and Alzheimer's disease education. Previous inspections from 2021 noted deficiencies related to emergency preparedness and safety equipment like exit signs and lighting, all of which were marked as corrected.
Health Code (2 violations)
The facility failed to have documented evidence that direct care staff had completed all required continuing education.
The facility failed to ensure direct care staff completed 12 hours of annual in-service education regarding Alzheimer's disease.
Life Safety Code (3 violations)
The facility failed to provide required exit signs.
The facility failed to provide required emergency lighting.
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
Avalon Care Group, LLC
for profit
JON C SEIB
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Google Reviews
39 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
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