Mustang Creek Estates Keller House F
Limited public data on Mustang Creek Estates Keller House F. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 90 Google reviews
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What this means for your family
This facility offers a unique, homelike environment that many families find comforting for end-of-life care. However, the presence of severe, recurring allegations regarding medication errors and understaffing is a major red flag. If you choose this facility, you should specifically ask for recent staffing ratios and inquire about their protocols for medication administration and emergency response.
Google Reviews
Google Reviews
90 reviews on Google“Mustang Creek Estates is highly regarded by many families for its warm, homelike atmosphere and compassionate caregivers who treat residents like family. However, there are serious, recurring allegations regarding severe understaffing, medication errors, and instances of neglect that families must investigate thoroughly. While recent reviews suggest improvements under new management, the history of critical safety concerns remains a significant factor to consider.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Warm, homelike residential atmosphere
- Engaging activities and community outings
- Responsive management in recent years
Concerns
- Severe understaffing and lack of responsiveness (mentioned by 5 reviewers)
- Medication errors and safety incidents (mentioned by 3 reviewers)
- Frequent staff turnover (mentioned by 2 reviewers)
- Inconsistent food quality and variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We love hearing about the warm, homelike atmosphere here; what are some of the favorite community outings or group activities the residents enjoy lately?
- 2Since the management has been working hard to be more responsive to families, what is the best way for us to stay in regular contact with the care team?
- 3How does the nursing staff approach the daily medication routine to ensure everything is administered accurately and safely for each resident?
- 4With a smaller, intimate community of 16, how do you ensure there is always enough staff available to provide attentive care during busy shifts?
- 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating care?
- 6We want to make sure the dining experience is something they look forward to; how often does the menu rotate, and how do you handle specific dietary preferences?
Personalized based on this facility's data
Key Review Excerpts
“Their caregiving team (especially Jill Housepend Supervisor, Jewel- Caregiver & Yawasse Housekeeping) were extraordinary compassionate and attentive- especially during the last days of my mother’s life…holding her hand as she passed in the early hours of the morning.”
“The staff consistently loses medication, and in our case, these errors led to the death of a resident.”
“My mom went to Mustang Creek with very special needs back in March of 2025. Needs that most other places would even consider taking her for. They accepted her and accommodated each of those needs and did so with a level of care and respect that allowed her to maintain her dignity.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on May 26, 2023, identified two health code violations regarding fire drill documentation and resident service plan management. Both issues were documented as corrected by May 29, 2023, and there are currently no active enforcement actions against the facility.
May 26, 2023Routine
Health Code (2 violations)
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
Ownership & Operations
Who Operates This Facility
Mce II Op Co, LLC
for profit
CLERMONT MANAGEMENT LLC
RENEE D RAMSEY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit mce.care
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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