Mustang Creek Estates Keller Houses A&b
Limited public data on Mustang Creek Estates Keller Houses A&b. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 89 Google reviews
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What this means for your family
This facility offers a wonderful, homelike environment with several standout caregivers who provide exceptional emotional support. However, the recent trend of serious allegations regarding medication errors and severe understaffing is alarming. Families should conduct an unannounced visit and specifically ask for documentation on staffing ratios and medication administration protocols.
Google Reviews
Google Reviews
89 reviews on Google“Mustang Creek Estates is highly regarded by many families for its warm, homelike atmosphere and compassionate caregivers who treat residents like family. However, there are serious, recurring allegations regarding severe understaffing, medication errors, and instances of neglect that families must investigate thoroughly. While recent management changes have received praise, significant concerns regarding rising costs and inconsistent care quality persist.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Warm, homelike residential atmosphere
- Responsive and transparent management
- Engaging resident activities and outings
Concerns
- Severe understaffing and lack of 24-hour coverage (mentioned by 4 reviewers)
- Medication management errors and safety risks (mentioned by 3 reviewers)
- Significant annual price increases (mentioned by 2 reviewers)
- Inconsistent food quality and variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 118 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We love hearing how much the caregivers here are praised for being so compassionate; how do you ensure that level of personal attention stays consistent for every resident?
- 2Since the atmosphere here feels so much like a warm, residential home, what kind of daily activities or local outings do the residents typically enjoy together?
- 3Could you walk us through your specific process for medication management and how you double-check everything to ensure resident safety?
- 4With the smaller, intimate size of the community, how do you handle medical emergencies or staffing coverage during the overnight hours?
- 5We noticed the management is very responsive to feedback; how do you typically involve families in discussions regarding changes to service costs or meal variety?
- 6What is the current routine for mealtime, and how do you handle requests for dietary variety or specific food preferences?
Personalized based on this facility's data
Key Review Excerpts
“Their caregiving team (especially Jill House Supervisor, Jewel- Caregiver & Yawasse Housekeeping) were extraordinary compassionate and attentive- especially during the last days of my mother’s life…holding her hand as she even passed in the early hours of the morning.”
“My mom went to Mustang Creek with very special needs back in March of 2025. Needs that most other places would not even consider taking her for. They accepted her and accommodated each of those needs and did so with a level of care and respect that allowed her to maintain her dignity.”
“The staff consistently loses medication, and in our case, these errors led to the death of a resident.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on May 26, 2023, identified three health code violations regarding fire drill documentation, resident service plans, and food handling procedures. All identified issues were documented as corrected by May 29, 2023, and there are currently no active enforcement actions against the facility.
May 26, 2023Routine
Health Code (3 violations)
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoiment, as required.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
Ownership & Operations
Who Operates This Facility
Mce II Op Co, LLC
for profit
CLERMONT MANAGEMENT LLC
RENEE D RAMSEY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit mce.care
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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