Mustang Creek Estates Keller House E
Limited public data on Mustang Creek Estates Keller House E. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 90 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a warm, personalized, and compassionate caregiving environment. However, you should prepare for potential significant annual increases in monthly costs and closely monitor the consistency of meal quality and staff presence.
Google Reviews
Google Reviews
90 reviews on Google“Families often praise the facility for its warm, homelike atmosphere and the compassionate, attentive nature of the caregiving staff, particularly during end-of-life care. However, there are significant concerns regarding frequent price increases, inconsistent meal quality, and allegations of high staff turnover and management responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Warm, homelike residential atmosphere
- Engaging resident activities and outings
- Clean and well-maintained environment
Concerns
- Frequent and significant price increases (mentioned by 2 reviewers)
- Inconsistency in meal quality and variety (mentioned by 2 reviewers)
- High staff turnover and inconsistent care levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With such a small and intimate community of 14 residents, how do you foster a sense of family and connection among everyone living here?
- 2What kind of daily activities or outings do you organize to keep residents engaged with the local Keller community?
- 3Since the staff is so involved with each resident, how do you ensure that personalized care plans are updated as someone's needs change?
- 4Could you walk me through the specific protocols in place if a resident has a medical emergency during the overnight hours?
- 5I noticed how much care you put into responding to feedback from families; how does that feedback directly influence how the facility is run day-to-day?
- 6How do you manage mealtime and nutrition to ensure that residents with specific dietary preferences or needs are well taken care of?
Personalized based on this facility's data
Key Review Excerpts
“Their caregiving team (especially Jill House Supervisor, Jewel- Caregiver & Yawasse Housekeeping) were extraordinary compassionate and attentive- especially during the last days of my mother’s life…holding her hand as she passed in the early hours of the morning.”
“The homes are well furnished and clean, the staff/caregivers are friendly and the residents are happy!”
“The apartments are labeled with residents name instead of letters or numbers. All staff calls our mom by name and is immediately responsive.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on February 9, 2021, identified three violations related to emergency preparedness and risk assessment. All identified deficiencies were documented as corrected by February 28, 2021, and there are currently no active enforcement actions on record.
Feb 9, 2021Routine
Health Code (3 violations)
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
The facility failed to develop and maintain an emergency preparedness and response plan.
The facility failed to include a section addressing sheltering arrangements in the emergency preparedness and response plan.
Ownership & Operations
Who Operates This Facility
Mce II Op Co, LLC
for profit
CLERMONT MANAGEMENT LLC
RENEE D RAMSEY
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit mce.care
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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