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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 94 Google reviews
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Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Archer Heights Healthcare, formerly known as Symphony at Midway, faces severe and consistent criticism regarding basic hygiene, staff responsiveness, and patient neglect. While a subset of reviewers praises the therapy team and specific staff members, the majority of recent feedback highlights dangerous conditions, including pervasive odors of urine, broken elevators, and significant delays in medication and personal care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 96 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The elevators do not work. This facility has residents in wheelchairs who need the elevators. There are 2 elevators. One has be out of service for over a month. The second elevator is dangerous.”
“My mother-in-law, who was admitted in stable condition, has now become almost unrecognizable due to severe weight loss. It is alarming to see how drastically her health has deteriorated under their care.”
“The staff doesn't gaf about the residents. Medications are always late or not given at all. My father in law sat for hours after asking for help to use the bathroom, he couldn't walk!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Archer Heights Healthcare shows a troubling pattern with 165 deficiencies across 27 surveys, with 74 triggered by family complaints. The facility repeatedly struggles with resident protection from abuse and neglect, accident prevention and safety hazards, and medication management issues. While all deficiencies show correction dates, the persistent recurrence of serious problems—particularly abuse protection violations appearing multiple times—suggests ongoing systemic issues that families should carefully consider.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Mar 19, 2025
$179,297
Payment Denial
Mar 19, 2025
55-day denial
Fine
Oct 31, 2024
$204,835
Fine
Aug 15, 2024
$167,191
Payment Denial
Aug 15, 2024
18-day denial
Fine
May 16, 2024
$37,450
Fine
Dec 24, 2023
$7,742
Archer Heights Healthcare
for profit
Saba Healthcare
11 facilities nationwide
Chain avg rating: 1.4/5 · Rank 5 of 11 (Lowest rating)
Owners
Acm Op Holdco LLC
Owner · Organization
Mtj Holdings LLC
Owner (parent company) · Organization
Wissati Irrevocable Trust
Owner (parent company) · Organization
Blonder, Moshe
Owner (parent company)
Cohen, Mayer
Owner (parent company)
Singer, Aharon
Owner (parent company)
Singer, Tzvi
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit archerheightshc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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