Archer Heights Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 94 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (32 vs median 11.0)
- High staff turnover (58%)
- High RN turnover (60%)
Bottom 25% in IL · Critically understaffed (RN) · Significantly below average staffing · Worst in SABA HEALTHCARE chain · $596,515 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility has a long-standing history of severe complaints regarding hygiene, neglect, and lack of communication. While some residents have had successful rehab outcomes, the recurring reports of dangerous conditions and unresponsiveness make this a high-risk choice; we strongly recommend looking elsewhere.
Google Reviews
Google Reviews
94 reviews on Google“Archer Heights Healthcare, formerly known as Symphony at Midway, faces severe and consistent criticism regarding basic hygiene, staff responsiveness, and patient neglect. While a subset of reviewers praises the therapy team and specific staff members, the majority of recent feedback highlights dangerous conditions, including pervasive odors of urine, broken elevators, and significant delays in medication and personal care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Select dedicated and compassionate nursing staff
- Helpful social work and administrative support for some residents
Concerns
- Pervasive unsanitary conditions and strong odors of urine (mentioned by 9 reviewers)
- Neglect of basic personal care (showering, hygiene, feeding) (mentioned by 12 reviewers)
- Slow or non-existent response to call lights and requests for help (mentioned by 8 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 7 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Broken or dangerous elevator infrastructure (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure daily room sanitation and odor control?
- 2How does your team ensure that residents receive consistent assistance with personal hygiene and grooming throughout the day?
- 3Could you walk me through your current process for monitoring call lights and the expected response time for non-emergency assistance?
- 4How do you manage the medication administration process to ensure that residents receive their prescriptions accurately and on time?
- 5What steps are being taken to improve communication between the administrative team and family members regarding a resident's daily care and health status?
- 6With your physical therapy department being a known strength, how are those services integrated into the daily routine of residents who need regular mobility support?
Personalized based on this facility's data
Key Review Excerpts
“The elevators do not work. This facility has residents in wheelchairs who need the elevators. There are 2 elevators. One has be out of service for over a month. The second elevator is dangerous.”
“My mother-in-law, who was admitted in stable condition, has now become almost unrecognizable due to severe weight loss. It is alarming to see how drastically her health has deteriorated under their care.”
“The staff doesn't gaf about the residents. Medications are always late or not given at all. My father in law sat for hours after asking for help to use the bathroom, he couldn't walk!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Archer Heights Healthcare shows a troubling pattern with 165 deficiencies across 27 surveys, with 74 triggered by family complaints. The facility repeatedly struggles with resident protection from abuse and neglect, accident prevention and safety hazards, and medication management issues. While all deficiencies show correction dates, the persistent recurrence of serious problems—particularly abuse protection violations appearing multiple times—suggests ongoing systemic issues that families should carefully consider.
Feb 22, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 18, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 13, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 3, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 6, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 16, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 19, 2025
$179,297
Payment Denial
Mar 19, 2025
55-day denial
Fine
Oct 31, 2024
$204,835
Fine
Aug 15, 2024
$167,191
Payment Denial
Aug 15, 2024
18-day denial
Fine
May 16, 2024
$37,450
Fine
Dec 24, 2023
$7,742
Ownership & Operations
Who Operates This Facility
Archer Heights Healthcare
for profit
Chain Affiliation
Saba Healthcare
11 facilities nationwide
Chain avg rating: 1.4/5 · Rank 5 of 11 (Worst)
Ownership & Management
Owners
Acm Op Holdco LLC
Owner · Organization
Mtj Holdings LLC
Owner (parent company) · Organization
Wissati Irrevocable Trust
Owner (parent company) · Organization
Blonder, Moshe
Owner (parent company)
Cohen, Mayer
Owner (parent company)
Singer, Aharon
Owner (parent company)
Singer, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit archerheightshc.com
Medicare data downloads
Original nursing home datasets
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