Gold Crest Care Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 221 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy and on-site dialysis, making it a strong candidate for short-term rehab. However, families should be extremely cautious regarding communication and weekend staffing; we recommend conducting an unannounced visit and specifically asking how the facility handles medication management and call-bell response times.
Google Reviews
Google Reviews
221 reviews on Google“Gold Crest Care Center receives highly polarized reviews, with many patients praising the rehabilitation therapy and cleanliness of the facility, while others report severe neglect and poor communication. Families should be aware that while many report successful recoveries and compassionate care, there is a recurring pattern of complaints regarding rude staff, slow response times, and inconsistent medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- On-site dialysis services
- Helpful and compassionate nursing staff
Concerns
- Rude or dismissive staff attitudes (mentioned by 12 reviewers)
- Slow response times to call bells/patient needs (mentioned by 8 reviewers)
- Inconsistent or poor medication management (mentioned by 5 reviewers)
- Understaffing, particularly on weekends (mentioned by 4 reviewers)
- Unpleasant odors in hallways/rooms (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Gold Crest is very active in responding to family feedback online; how do you use that input to improve the day-to-day experience for residents?
- 2Given the facility's focus on physical and occupational therapy, how do you ensure that staff are available to assist residents with their mobility needs in a timely manner?
- 3What protocols are in place to ensure accuracy and consistency when managing complex medication schedules for residents?
- 4I see that the facility offers on-site dialysis; how does the nursing team coordinate with those specialists to ensure seamless care for residents who need it?
- 5How do you maintain a fresh and comfortable environment throughout the facility, especially during busier times of the week?
- 6What kind of social activities or engagement programs do you have scheduled to keep residents connected and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“I came in this week for physical therapy. So far everything has been great. I am in a brand new renovated room, the room and the rest of the building looks very nice.”
“My father was hospitalized 2 times because of the lack care, he was supposed to have therapy but they kept avoiding him. On June 5th he sent to the hospital cause of a heart attack, the workers didn’t help him they just made matters worse.”
“The onsite dialysis is AMAZING here! They use Nextstage machines that help patients recover within an hour avoiding Fatigue.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints led to investigations revealing concerns about resident rights and abuse reporting, which are serious red flags. The facility shows ongoing issues across safety, care planning, and fire protection systems that have persisted across multiple surveys over five years. While all deficiencies have correction dates, the pattern of recurring problems in safety systems and the complaint-triggered findings about potential abuse suggest families should carefully evaluate this facility.
Oct 3, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jul 29, 2024Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 18, 2022Routine17
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Oct 30, 2019Routine3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Ownership & Operations
Who Operates This Facility
Gold Crest Care Center
for profit
Chain Affiliation
The Mayer Family
11 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 11 (Best)
Ownership & Management
Owners
Luba Schulsinger Estate
Owner · Organization
Appel, Anna
Owner
Eisikowicz, Sam
Owner
Kirsch, Roslyn
Owner
Klein, Rivky
Owner
Landa, David
Owner
Lerman, Betty
Owner
Mayer, Andrea
Owner
Mayer, Giorgio
Owner
Rothenberg, Helene
Owner
Salamon, Menajem
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
221 reviews from families & visitors
Official Website
Visit goldcrestcc.com
Medicare data downloads
Original nursing home datasets
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