Greenfields of Geneva
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
While the rehabilitation therapy team is consistently praised for helping patients recover, the facility has a pattern of serious safety and neglect issues. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's hygiene and care, as communication and staff responsiveness are significant weaknesses.
Google Reviews
Google Reviews
82 reviews on Google“Greenfields of Geneva (often referred to as Bria of Geneva) receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific staff members for their kindness. However, there are recurring, serious reports of neglect, including residents being left in soiled conditions, call buttons failing to work, and significant communication breakdowns. Families considering this facility should be aware of these inconsistencies in care quality and staffing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Friendly and compassionate nursing/CNA staff
- Clean and well-maintained facility environment
- Responsive administration for some families
Concerns
- Severe neglect and hygiene issues (e.g., residents left in soiled conditions) (mentioned by 6 reviewers)
- Difficulty reaching staff via phone or slow response times (mentioned by 6 reviewers)
- Understaffing leading to ignored call buttons or delayed care (mentioned by 5 reviewers)
- Safety and security lapses (e.g., residents wandering off or falling) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With your strong staffing rating, could you walk me through your process for ensuring call buttons are answered promptly during shift changes or peak hours?
- 2I noticed some families have expressed concerns regarding hygiene and timely assistance; what specific protocols do you have in place to ensure residents are checked on and kept clean throughout the day?
- 3Given the recent feedback regarding communication, what is the best way for family members to reach staff or administration to get updates on their loved one?
- 4Since medication management is a key focus area, could you explain how your nursing team tracks and administers medications to prevent errors?
- 5How does your team balance the safety and supervision of residents who may be prone to wandering or falls while still maintaining a welcoming, home-like environment?
- 6I see that you actively engage with feedback online; how do you use that family input to make tangible improvements to the daily care experience here?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team, led by the Marionjoy doctor, was thorough and worked wonders. The overall care was excellent.”
“My dad broke out of here the first day ! He walked out with visitors when they have to buzz the door open and he has dementia! He fell in the road and fractured his shoulder and rib”
“My grandmother stayed here on respite care for about a week while we found a permanent placement for her. She was on the memory care floor, and while she was there, we witnessed other patients walking in and out of her room multiple times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring deficiencies in fire safety systems, medication management, and accident prevention that persist across multiple surveys from 2023 to 2024. Two complaint-triggered inspections indicate families have filed reports about safety hazards. While all issues show correction dates, the repeated violations in critical areas like fire sprinklers, smoke barriers, and medication error rates suggest ongoing operational challenges that families should discuss directly with administration.
Jan 10, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 23, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 8, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Dec 14, 2023Routine16
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 25, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 26, 2023Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Dec 14, 2023
$14,203
Ownership & Operations
Who Operates This Facility
Greenfields of Geneva
nonprofit
Chain Affiliation
Lifespace Communities
16 facilities nationwide
Chain avg rating: 4.0/5 · Rank 3 of 16 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit briahs.com
Medicare data downloads
Original nursing home datasets
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