Pearl of St Charles, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 86 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 11.0)
- High staff turnover (57%)
- High RN turnover (70%)
Below average in IL · Below recommended RN staffing · Below chain average · $39,686 in fines
What this means for your family
While the facility has received praise for its recent management changes and clean environment, the recent reports of inconsistent hygiene and serious clinical oversights are concerning. We strongly recommend that you conduct an unannounced visit to check the cleanliness of resident rooms and ask specifically about the ratio of permanent staff versus temporary agency staff.
Google Reviews
Google Reviews
86 reviews on Google“The Pearl of St. Charles receives highly polarized feedback, with a significant number of recent five-star reviews praising the facility's leadership, cleanliness, and staff dedication. However, these positive reports contrast sharply with serious allegations from other families regarding neglect, poor hygiene, medication errors, and unprofessional communication. Families considering this facility should be aware of the starkly different experiences reported by residents and their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Engaged and visible administrative leadership
- Clean and well-maintained physical environment
- Friendly and welcoming front-desk staff
- Strong rehabilitation therapy team
Concerns
- Inadequate staffing levels leading to delayed care (mentioned by 2 reviewers)
- Poor facility hygiene and cleanliness in resident rooms (mentioned by 2 reviewers)
- Unprofessional or rude communication from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how visible and engaged your leadership team is; how often do administrators interact directly with the residents and their families?
- 2With the strong reputation your rehab therapy team has, how do you coordinate therapy sessions with a resident's daily nursing care?
- 3Could you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
- 4What steps is the facility taking to ensure that room cleanliness and hygiene standards are consistently met for every resident?
- 5How does the nursing staff manage communication with families to ensure we are always updated on any changes in our loved one's condition?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My first impression of The Pearl (formerly River Crossing) is that they are one of the cleanest facilities I have visited. My father was a resident there for a short time and was given great attention and care by staff members.”
“The staff is primarily hired through a temp agency, meaning many of the nurses are not licensed, certified or properly trained. If your loved one has a feeding tube, expect severe neglect—they will not properly care for it or ensure the patient is fed.”
“The administrator, Sandra is highly involved and is genuinely concerned about the residents and their needs. Her leadership is a primarily reason why I strongly recommend The Pearl.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 26 complaints triggering federal inspections, with recurring issues in medication management, accident prevention, and resident care standards. The facility shows persistent problems with medication errors appearing across multiple surveys from 2023-2026, and accident hazard concerns spanning from 2023-2024. While all violations are marked as corrected by the facility, the pattern of repeated complaints and similar deficiencies suggests ongoing care quality challenges families should carefully evaluate.
Jan 29, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Jan 8, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 27, 2025Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 20, 2025Complaint2
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 1, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Dec 13, 2024
$10,269
Fine
Aug 28, 2024
$15,642
Fine
Nov 1, 2023
$13,923
Ownership & Operations
Who Operates This Facility
Pearl of St Charles, the
for profit
Chain Affiliation
Pearl Healthcare
15 facilities nationwide
Chain avg rating: 2.8/5 · Rank 9 of 13
Ownership & Management
Owners
Phc St Charles Holdings LLC
Owner · Organization
Hooli Operations LLC
Owner (parent company) · Organization
Grinblatt, Eliyahu
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit pearlstcharles.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Grove of St Charles
1.2 miNursing Home · Saint Charles, IL
Aperion Care West Chicago
3.7 miNursing Home · West Chicago, IL
Batavia Rehabilitation and Health Care Center
4.6 miNursing Home · Batavia, IL
Michaelsen Health Center
4.6 miNursing Home · Batavia, IL
South Elgin Living & Rehab Center
5.0 miNursing Home · South Elgin, IL
Tower Hill Healthcare Center
5.1 miNursing Home · South Elgin, IL