Aperion Care Tolleston Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 122 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 6)
Bottom 25% in IN · Critically understaffed (RN) · Worst in APERION CARE chain · No penalties on record
What this means for your family
While the admissions team is highly praised for their professionalism, the facility has a history of serious communication and care lapses. Families should conduct frequent, unannounced visits and maintain direct contact with specific staff members to ensure their loved one's needs are being met, as responsiveness to call lights and phone inquiries is a recurring issue.
Google Reviews
Google Reviews
122 reviews on Google“Aperion Care Tolleston Park receives highly polarized feedback, with many recent reviews praising the admissions team and facility cleanliness, while long-term and critical reviews highlight severe lapses in patient care. Families frequently report concerns regarding communication, responsiveness of nursing staff, and inconsistent medical attention. While some visitors find the environment welcoming and well-managed, others describe a facility struggling with basic care standards and professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and helpful admissions team
- Clean and well-maintained facility environment
- Effective rehabilitation and therapy services
- Friendly and professional administrative staff
Concerns
- Unresponsive nursing staff and failure to answer call lights (mentioned by 7 reviewers)
- Poor communication with families and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Inconsistent or negligent medical care and hygiene (mentioned by 5 reviewers)
- Unprofessional staff behavior and lack of empathy (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents' immediate needs are met?
- 2I noticed that communication with families can sometimes be a challenge; what is the best way for us to stay updated on our loved one's daily health status and care plan?
- 3With the facility's focus on rehabilitation, how do you ensure that consistent hygiene and medical care are maintained for residents who require more frequent assistance?
- 4I see your team is active in responding to feedback online; how do you use that input to improve the day-to-day experience for residents, particularly regarding dining and medication management?
- 5What steps are being taken to address the recent state inspection findings to ensure a higher standard of care for all residents?
- 6Could you walk us through the daily routine and social activities available to help residents feel engaged and connected within the facility?
Personalized based on this facility's data
Key Review Excerpts
“I had some sad moments and when things went a... The Doctors, Nurse practitioners, nurses, speciality technicians were knowledgable and kind. I noticed most of the CNAs showed thoughtfulness and care in what they do with patients.”
“If I could leave negative stars, I would. I had a family member here for a few years and just found out today that she had passed TWO MONTHS AGO in their care. Family has been sending her letters and we received a letter back TODAY stating she is deceased.”
“The DON here is amazing and she goes above and beyond for the staff and residents. There are some hard working and caring staff members as well”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring quality of care problems with families filing at least 15 complaints that triggered federal inspections. The most persistent issues involve daily care assistance, safety and cleanliness of the facility environment, and medication management errors. While all deficiencies show correction dates, the pattern of repeated problems in core care areas—particularly daily living assistance appearing across multiple years and complaint investigations—suggests ongoing challenges in consistent care delivery that families should carefully evaluate during visits.
Feb 24, 2026Routine25
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 24, 2026Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 17, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Aperion Care Tolleston Park
for profit
Chain Affiliation
Aperion Care
33 facilities nationwide
Chain avg rating: 2.0/5 · Rank 32 of 32 (Worst)
Ownership & Management
Owners
Major Hospital
Owner · Organization
Aperion Indiana Investor Group, LLC
Owner (parent company) · Organization
Atied Associates LLC
Owner (parent company) · Organization
1219, Lp
Owner (parent company) · Organization
257, Lp
Owner (parent company) · Organization
42170, Lp
Owner (parent company) · Organization
Frederick S Frankel Trust
Owner (parent company) · Organization
Island City Equity Partners LLC
Owner (parent company) · Organization
Morris Esformes 2021 Revocable Trust
Owner (parent company) · Organization
Sahra and Dov Segal
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
122 reviews from families & visitors
Official Website
Visit aperioncare.com
Medicare data downloads
Original nursing home datasets
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