Lincolnshire Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 101 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 6)
Bottom 25% in IN · Worst in CASA CONSULTING chain · $3,418 in fines
What this means for your family
While the facility has received significant praise recently for its activities and admissions process, the recurring, serious reports of neglect and hygiene issues are concerning. If you consider this facility, conduct an unannounced visit during a weekend or evening to observe staffing levels and cleanliness firsthand, and ask specific questions about their wound care protocols and how they handle call light response times.
Google Reviews
Google Reviews
101 reviews on Google“Lincolnshire Health & Rehabilitation Center receives highly polarized feedback, with many recent reviews praising the admissions team and facility updates, while numerous families report severe neglect, poor hygiene, and understaffing. While some families highlight positive rehabilitation outcomes and compassionate individual staff members, others describe distressing experiences involving unaddressed call lights, poor wound care, and unprofessional communication. Prospective families should be aware of the significant disparity between the facility's marketing and the experiences reported by those concerned about basic patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and informative admissions staff
- Engaging and well-organized activities department
- Recent facility remodeling and aesthetic updates
- Effective physical and rehabilitation therapy
Concerns
- Severe neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 9 reviewers)
- Understaffing and slow response to call lights (mentioned by 6 reviewers)
- Unprofessional or dismissive staff communication (mentioned by 5 reviewers)
- Poor quality, cold, or inadequate food (mentioned by 4 reviewers)
- Inadequate wound care and development of new sores (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent facility renovations, what specific steps are being taken to ensure that daily housekeeping and hygiene standards are consistently maintained for all residents?
- 2I noticed your team is very active in responding to online feedback; how do you use that family input to improve communication and address concerns regarding resident care?
- 3With the current staffing levels, what is your protocol for ensuring that call lights are answered promptly, especially during evening and overnight shifts?
- 4Could you walk me through your current process for monitoring and preventing skin integrity issues, such as pressure wounds, for residents with limited mobility?
- 5I understand your activities department is well-regarded; how do you balance those engaging programs with the need for personalized, one-on-one attention for residents who require more assistance?
- 6What measures are in place to ensure that meals are served at the proper temperature and that residents receive the necessary support to finish their nutritional intake?
Personalized based on this facility's data
Key Review Excerpts
“The love and care this facility has shown my grandmother is exceptional. From the admission director Angela and her smoothe process, to the business office manager Andrea and her knowledge of the Medicaid process, the activity director Alisa gets those residents moving and grooving with a smile on her face.”
“My grandmother went there after knee replacement surgery, she has been there for 9 days today, they've showered her once since being there (8 days) . My parents had to change the bedsheets by themselves today when visiting her. She has a huge cut on her leg, near her ankle, she never felt it, they never cleaned up her cut or the blood on the floor.”
“My father, who had severe arthritis in his hands and could not walk, would be given a tray of barely warm middle school food and was expected to feed himself. He began to refuse showers because they were cold or very hot. He told me one woman told him, “You were a Marine, you can handle it.””
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lincolnshire Health & Rehabilitation Center has concerning patterns with families filing 24 complaint reports triggering federal inspections. The facility repeatedly struggles with basic nursing care, medication management, and fire safety systems across multiple surveys from 2022-2025. While all violations show correction dates, the same issues persist—particularly inadequate treatment and care, daily living assistance failures, and nursing staffing problems—suggesting ongoing quality concerns families should carefully evaluate.
Feb 26, 2026Complaint4
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 24, 2025Routine29
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nov 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Jul 7, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 12, 2024Routine16
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Feb 6, 2024
$3,418
Ownership & Operations
Who Operates This Facility
Lincolnshire Health & Rehabilitation Center
government
Chain Affiliation
Casa Consulting
7 facilities nationwide
Chain avg rating: 1.1/5 · Rank 2 of 7 (Worst)
Ownership & Management
Owners
Major Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit lincolnshirehc.com
Medicare data downloads
Original nursing home datasets
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