Angel House VII
Reviewer concerns include unprofessional communication and difficulty reaching the facility by phone — investigate before committing.
based on 7 Google reviews
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What this means for your family
While some families report a clean environment and friendly administration, the presence of severe allegations regarding sanitation and medical safety cannot be ignored. Families should conduct an in-person visit and specifically ask about their protocols for infectious disease precautions and staff training.
Google Reviews
Google Reviews
7 reviews on Google“Reviewers are deeply divided, with some families praising the clean environment and friendly administrative staff. However, there are extremely serious allegations regarding unsanitary conditions, lack of medical precautions for infectious diseases, and unprofessional communication.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful administrative staff
- Clean living environment
- Nice and attentive caregivers
Concerns
- Unprofessional communication and difficulty reaching the facility by phone
- Allegations of unsanitary conditions and lack of medical precautions
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the administrative team is known for being so friendly and helpful, what is the best way for our family to stay in regular contact with you regarding updates on our loved one?
- 2We've heard great things about how clean the living environment is here; could you walk us through your daily cleaning and sanitization routines for the common areas?
- 3How do the caregivers manage medical precautions and hygiene protocols to ensure everyone stays healthy and safe?
- 4In the event of a medical emergency during the night, what is the specific process for contacting doctors or arranging transport to a hospital?
- 5With only six residents, how do you tailor daily activities and meal plans to make sure each person feels included and engaged?
- 6What is your preferred method for communicating important changes in a resident's care to ensure we never miss an important update?
Personalized based on this facility's data
Key Review Excerpts
“My dad has been here for some years. I never wrote a review but everytime I come here its clean and there's very friendly staff not too many per house. The admin seems really nice”
“Very unsanitary, abusive caretakers, not able to take care of special needs like diabetes, HIV positive residence and staff with no precautions being taken, illegal paperwork practices, reported recently to the State board for non-compliance with practices.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 5, 2025Other
The facility failed to maintain a current and accurate list of residents with physician-ordered therapeutic diets in the kitchen for staff guidance. An inspection revealed no diet list was posted, and while three residents required a no concentrated sweets diet, the supervisor had removed the list during a refrigerator replacement and failed to replace it.
Aug 5, 2025Other
The facility failed to maintain a current and posted list of residents with physician-ordered therapeutic diets for food service staff guidance. An inspection of the kitchen revealed no such list was posted, even though three residents required a no concentrated sweets diet. The Supervisor-in-Charge admitted the list was discarded during a refrigerator replacement and not replaced.
Apr 20, 2018Other
The facility failed to ensure that all personal care aides completed the required 25-hour or 80-hour training program. Specifically, a review of a staff member's personnel record showed no documentation of completed training, and the employee could not verify the training had occurred.
Apr 20, 2018Other
The facility failed to provide documentation proving that one sampled staff member (Staff C) had successfully completed the required 25-hour or 80-hour personal care services training program. Although the staff member was hired as a Relief Supervisor-in-Charge, there was no record of completed training in their personnel file.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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