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Adult Family Home Investigative

Angel House V

Reviewer concerns include unsanitary conditions and lack of medical precautions — investigate before committing.

60 E Hornot Circle, Asheville, NC 288066 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
2.7/5

based on 7 Google reviews

5
4
3
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1

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What this means for your family

While some families report a clean environment and friendly administration, the presence of severe allegations regarding sanitation and medical safety cannot be ignored. If you consider this facility, you should independently verify their current compliance status with the State board and personally observe their hygiene protocols.

Google Reviews

Google Reviews

7 reviews on Google
Reviewers are deeply divided, with some families praising the clean environment and friendly administrative staff. However, there are extremely serious allegations regarding unsanitary conditions, lack of medical precautions, and unprofessional communication.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Clean and well-maintained environment
  • Friendly and helpful administrative staff
  • Kind and attentive care staff

Concerns

  • Unsanitary conditions and lack of medical precautions
  • Unprofessional communication and unresponsive phone lines

Rating Trends

Tap a year to see what changed

2343.02019(2)1.02020(1)3.02021(2)1.02022(1)5.02024(1)

Distribution · 7 analyzed

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2
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how friendly and helpful your administrative team is; how do you typically handle communication with families regarding daily updates?
  • 2Since the home is so well-maintained, could you walk us through your daily cleaning and sanitization routines to ensure a healthy environment for the residents?
  • 3What specific medical precautions or hygiene protocols do you have in place to ensure the safety and health of all six residents?
  • 4How do you handle medical emergencies or urgent health changes during the overnight hours?
  • 5What does a typical day look like for the residents here in terms of meals and social activities?
  • 6We'd love to know more about how the care staff interacts with residents to ensure they feel attentive and supported throughout the day.

Personalized based on this facility's data


Key Review Excerpts

My dad has been here for some years. I never wrote a review but everytime I come here its clean and there's very friendly staff not too many per house. The admin seems really nice

Long-term resident's family · 2019★★★★★

Very unsanitary, abusive caretakers, not able to take care of special needs like diabetes, HIV positive residence and staff with no precautions being taken, illegal paperwork practices, reported recently to the State board for non-compliance with practices.

Family member reporting serious grievances · 2022☆☆☆☆
Source: 7 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

6total
8deficiencies
Nov 22, 2022Other
ACH Medication Aides; Training and Competency Evaluation RequirementsC935

The facility failed to ensure that one of three sampled medication aides had successfully passed the state medication aide exam within 60 days of completing training. Personnel records for Staff B showed completion of training and competency checklists, but lacked documentation of the required state exam. Consequently, the staff member was performing unsupervised medication administration without meeting all regulatory requirements.

Mar 16, 2021Other
Health Care10A NCAC 13G.0902

The facility failed to follow proper blood pressure parameters within the Quick MAR system. There was a lack of adequate health care follow-up regarding medication orders and resident charts.

Resident RightsG.S. 131 D-21-(2)

The facility failed to adequately monitor health care orders, impacting the oversight of resident care requirements.

Mar 16, 2021Other
Health CareC 246

The facility failed to ensure physician notification for a resident who had a specific order to notify the Primary Care Provider for blood pressure readings outside of set parameters. Specifically, the facility did not notify the provider despite multiple documented blood pressure readings exceeding the ordered systolic or diastolic limits.

Dec 19, 2016Follow-up
Outside Entrance And ExitsC 067

The facility failed to ensure the wooden landing at the side entrance was free of obstructions and impediments. Specifically, the wooden floor slats were badly deteriorated with large holes exposing the ground and supporting beams. Additionally, a metal chair was propped against a railing near the damaged area.

Oct 21, 2015Other
Health CareC 246

The facility failed to ensure follow-up for a resident's health care needs. Specifically, lab work ordered by a physician for Resident #2 was not obtained, and staff were unaware that the labs had been ordered.

Medication AdministrationC 330

The facility failed to ensure that the preparation and administration of medications and treatments by staff were in accordance with physician orders.

Oct 21, 2015Other
Therapeutic Diets in Family Care Homes40A NCAC 13G .0904(e)(4)

The facility failed to ensure that therapeutic diets, including low fat and low sodium requirements, were served as ordered by the physician. Specifically, food items used to prepare Resident #3's meal, such as turkey, swiss cheese, and mayonnaise, did not meet the low sodium or low fat specifications required by the resident's diet order.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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