Reviewer concerns include unprofessional communication and difficulty reaching staff by phone — investigate before committing.
based on 7 Google reviews
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Reviewer feedback for Angel House 1 suggests areas to investigate further. Common concerns include: unprofessional communication and difficulty reaching staff by phone, allegations of unsanitary conditions and lack of medical precautions. We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Reviewers are deeply divided, with some families praising the clean environment and friendly administrative staff. However, there are severe allegations regarding unsanitary conditions, lack of medical precautions for infectious diseases, and unprofessional communication.
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Distribution · 7 analyzed
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Key Review Excerpts
“My dad has been here for some years. I never wrote a review but everytime I come here its clean and there's very friendly staff not too many per house. The admin seems really nice”
“Very unsanitary, abusive caretakers, not able to take care of special needs like diabetes, HIV positive residence and staff with no precautions being taken, illegal paperwork practices, reported recently to the State board for non-compliance with practices.”
Source: NC Division of Health Service Regulation
The facility failed to provide an activities program designed to promote resident involvement and engagement. Interviews with residents revealed that activities were only provided during holidays, and no activity calendar was posted for residents to view.
The facility failed to fulfill the activity director's responsibilities regarding the planning and documentation of resident activities. Specifically, the facility failed to maintain a monthly calendar of planned group activities in a legible and accessible format.
The facility failed to provide adequate staff training and oversight regarding the activities program. The administrator must provide monthly hands-on training, conduct monthly resident input meetings, and ensure activity assessments and calendars are completed according to policy.
The facility failed to ensure that staff members had completed required training in medication administration in addition to annual CEUs. The facility must ensure staff training is completed via the online system and implement weekly monitoring of medication administration for six months.
The facility failed to appropriately substitute foods of equal nutritional value when items on the scheduled menu were unavailable. Specifically, during lunch service, the facility substituted potato chips for celery, a banana, and vanilla pudding without documenting the change in the substitution log. Additionally, residents were unable to consume the provided baby carrots due to difficulty chewing raw vegetables.
The facility failed to ensure residents received a complete set of flatware, including a knife, fork, and spoon, during meals. Observations during lunch showed place settings only included a fork and a napkin, despite knives being available in the kitchen. Interviews with staff and residents confirmed that full place settings were not standardly provided unless specifically requested.
Contact this facility directly and verify the details that matter most to your family.
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7 reviews from families & visitors
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