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Adult Family Home Investigative

Angel House 1

Reviewer concerns include unprofessional communication and difficulty reaching staff by phone — investigate before committing.

60-D Hornot Circle, Asheville, NC 288066 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
2.7/5

based on 7 Google reviews

5
4
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1

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What this means for your family

While some families report a clean environment and friendly administration, the presence of severe allegations regarding sanitation and medical safety cannot be ignored. If you consider this facility, you should specifically ask about their protocols for infectious disease management and verify their current standing with the State board.

Google Reviews

Google Reviews

7 reviews on Google
Reviewers are deeply divided, with some families praising the clean environment and friendly administrative staff. However, there are severe allegations regarding unsanitary conditions, lack of medical precautions for infectious diseases, and unprofessional communication.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Friendly and helpful administrative staff
  • Clean living environment
  • Positive long-term care experiences

Concerns

  • Unprofessional communication and difficulty reaching staff by phone
  • Allegations of unsanitary conditions and lack of medical precautions

Rating Trends

Tap a year to see what changed

2343.02019(2)1.02020(1)3.02021(2)1.02022(1)5.02024(1)

Distribution · 7 analyzed

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4
0
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0
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed some wonderful comments about how friendly and helpful the administrative team is; how do you typically welcome new families into the home?
  • 2Since this is such an intimate setting with six residents, what does a typical day of social activities and shared meals look like for the group?
  • 3What specific protocols do you have in place to ensure the living areas and common spaces are cleaned and sanitized daily?
  • 4How do you manage medical needs or emergencies during the night or during hours when the primary administrator might be away?
  • 5What is the best way for family members to stay in touch with you or reach the staff if we have a quick question about our loved one?
  • 6How do you ensure that all necessary medical precautions and health safety measures are consistently followed for every resident?

Personalized based on this facility's data


Key Review Excerpts

My dad has been here for some years. I never wrote a review but everytime I come here its clean and there's very friendly staff not too many per house. The admin seems really nice

Long-term resident's family · 2019★★★★★

Very unsanitary, abusive caretakers, not able to take care of special needs like diabetes, HIV positive residence and staff with no precautions being taken, illegal paperwork practices, reported recently to the State board for non-compliance with practices.

Family member reporting serious grievances · 2022☆☆☆☆
Source: 7 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

4total
6deficiencies
May 28, 2025Other
Medication Administration10A NCAC 13G.1004

The facility failed to ensure that staff members had completed required training in medication administration in addition to annual CEUs. The facility must ensure staff training is completed via the online system and implement weekly monitoring of medication administration for six months.

Activities Program10A NCAC 13G.0905(a)

The facility failed to provide adequate staff training and oversight regarding the activities program. The administrator must provide monthly hands-on training, conduct monthly resident input meetings, and ensure activity assessments and calendars are completed according to policy.

May 28, 2025Other
Activities ProgramC 288

The facility failed to provide an activities program designed to promote resident involvement and engagement. Interviews with residents revealed that activities were only provided during holidays, and no activity calendar was posted for residents to view.

Activities ProgramC 291

The facility failed to fulfill the activity director's responsibilities regarding the planning and documentation of resident activities. Specifically, the facility failed to maintain a monthly calendar of planned group activities in a legible and accessible format.

Mar 2, 2021Other
Nutrition And Food ServiceC 275

The facility failed to appropriately substitute foods of equal nutritional value when items on the scheduled menu were unavailable. Specifically, during lunch service, the facility substituted potato chips for celery, a banana, and vanilla pudding without documenting the change in the substitution log. Additionally, residents were unable to consume the provided baby carrots due to difficulty chewing raw vegetables.

Mar 7, 2017Other
Nutrition And Food ServiceC 261

The facility failed to ensure residents received a complete set of flatware, including a knife, fork, and spoon, during meals. Observations during lunch showed place settings only included a fork and a napkin, despite knives being available in the kitchen. Interviews with staff and residents confirmed that full place settings were not standardly provided unless specifically requested.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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