Angel House IV
Reviewer concerns include unprofessional communication and difficulty reaching staff by phone — investigate before committing.
based on 7 Google reviews
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What this means for your family
While some families report a clean environment and friendly administrators, the presence of severe allegations regarding sanitation and medical safety cannot be ignored. If you consider this facility, you should verify their current compliance status with the State board and personally observe their hygiene protocols.
Google Reviews
Google Reviews
7 reviews on Google“Reviewers are deeply divided, with some families praising the friendly staff and cleanliness of the facility. However, there are extremely serious allegations regarding unsanitary conditions, lack of medical precautions for infectious diseases, and unprofessional communication.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful administrative staff
- Clean living environment
- Attentive care for some residents
Concerns
- Unprofessional communication and difficulty reaching staff by phone
- Allegations of unsanitary conditions and lack of medical precautions
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the home is such a cozy size, how do you ensure that every resident gets personalized attention during meal times and daily routines?
- 2What specific cleaning schedules and sanitation protocols do you have in place to keep the living areas and common spaces pristine?
- 3If we have a quick question or an update regarding our loved one, what is the best way to reach the staff to ensure we get a timely response?
- 4How do you manage medical needs or unexpected health changes during the night or over the weekend?
- 5Could you tell us more about the daily activities or social outings available to help the residents stay engaged with one another?
- 6We noticed some positive comments about the friendly administrative team; how does that team support the families during the transition into the home?
Personalized based on this facility's data
Key Review Excerpts
“My dad has been here for some years. I never wrote a review but everytime I come here its clean and there's very friendly staff not too many per house. The admin seems really nice”
“Very unsanitary, abusive caretakers, not able to take care of special needs like diabetes, HIV positive residence and staff with no precautions being taken, illegal paperwork practices, reported recently to the State board for non-compliance with practices.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 14, 2025Other
The facility failed to ensure the accuracy of the electronic medication administration record (eMAR) for three sampled residents. Specifically, for Resident #1, there were multiple instances where doses of APAP, atorvastatin, and carvedilol were entered without documentation of whether they were administered or the reason for omission.
Jan 4, 2016Follow-up
The facility failed to ensure residents were free from mental and physical abuse. Specifically, Resident #1 engaged in aggressive behaviors, including grabbing items from others and inappropriate touching, which caused fear in several residents and physical contact with others.
Jan 4, 2016Follow-up
The facility failed to ensure residents were free from mental and physical abuse. Specifically, Resident #1 engaged in behaviors including grabbing other residents' property and inappropriate touching, which caused fear in several residents and physical contact with others.
Sep 16, 2015Other
The facility failed to submit documentation to the Division of Health Service Regulation regarding a new Administrator. While Staff C was acting as Administrator, there was no official state record acknowledging this change since the current license became effective.
The facility failed to ensure the maintenance of essential safety equipment for a resident. Specifically, a rolling walker required for a resident with a history of falls was not properly maintained.
Contact
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References & Resources
Google Maps
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Google Reviews
7 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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