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Adult Family Home Investigative

Angel House VI

Reviewer concerns include unprofessional communication and difficulty reaching staff by phone — investigate before committing.

60-F Hornot Circle, Asheville, NC 288066 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
2.7/5

based on 7 Google reviews

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What this means for your family

While some long-term residents' families report a clean environment and friendly administration, the presence of severe allegations regarding hygiene and medical safety cannot be ignored. Families should conduct an in-person visit and verify the facility's current standing with the State board regarding any reported non-compliance.

Google Reviews

Google Reviews

7 reviews on Google
Reviewers are deeply divided, with some families praising the clean environment and friendly administrative staff. However, there are severe allegations regarding unsanitary conditions, lack of medical precautions for infectious diseases, and unprofessional communication.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Clean and well-maintained environment
  • Friendly and helpful administrative staff
  • Kind and attentive care staff

Concerns

  • Unprofessional communication and difficulty reaching staff by phone
  • Allegations of unsanitary conditions and lack of medical precautions

Rating Trends

Tap a year to see what changed

2343.02019(2)1.02020(1)3.02021(2)1.02022(1)5.02024(1)

Distribution · 7 analyzed

5
3
4
0
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how kind and attentive the care staff is here; how do you ensure that personal connection is maintained with each resident?
  • 2Since the home is so well-maintained and clean, what specific daily routines do you have in place to ensure the living areas stay tidy and hygienic?
  • 3What is the best way for our family to stay in regular contact with you, and how do you handle updates if we can't reach someone by phone?
  • 4Could you walk us through the protocol for managing medical needs or sudden health changes during the night?
  • 5What kind of daily activities or social outings do the residents participate in to keep them engaged with one another?
  • 6How do you manage medical precautions and sanitation protocols to keep the environment safe for all six residents?

Personalized based on this facility's data


Key Review Excerpts

My dad has been here for some years. I never wrote a review but everytime I come here its clean and there's very friendly staff not too many per house. The admin seems really nice

Long-term resident's family · 2019★★★★★

Very unsanitary, abusive caretakers, not able to take care of special needs like diabetes, HIV positive residence and staff with no precautions being taken, illegal paperwork practices, reported recently to the State board for non-compliance with practices.

Family member reporting serious grievances · 2022☆☆☆☆
Source: 7 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

6total
8deficiencies
May 29, 2025Other
Health CareC 246

The facility failed to ensure necessary medical referral and follow-up for a resident. Specifically, there was no documentation that a physician-ordered CT scan was completed, nor was there evidence of a required follow-up appointment with a urologist. Staff turnover and lack of chart reviews contributed to the failure to schedule these essential services.

May 29, 2025Other
Health CareC246

The facility failed to ensure necessary medical follow-up for a resident, specifically failing to schedule a prescribed CT scan and a urology follow-up. Additionally, the facility failed to inform the resident's primary care provider regarding an emergency 911 call involving cardiac symptoms and a recommendation for a cardiology evaluation.

Oct 21, 2016Other
Activities ProgramC 292

The facility failed to provide the required minimum of 14 hours of planned group activities per week. Observations and interviews revealed that scheduled activities, such as walking and resident choice activities, were not announced, offered, or provided as documented on the activity calendar.

Dec 28, 2015Follow-up
Health CareC 246

The facility failed to ensure necessary referral and follow-up care for a resident requiring podiatry services. Specifically, the facility did not follow up on a recommendation for a podiatry appointment and an A1C test, resulting in a missed appointment for toenail care.

Oct 15, 2015Other
Health CareC244

The facility failed to ensure that for one resident, laboratory work ordered by a physician was obtained. Records showed orders for white blood count (WBC) checks and requests for recent lab results, but no lab results had been received since the resident's admission.

Medication AdministrationC20d

The facility failed to ensure that physician orders were administered and documented as prescribed for one resident. Specifically, while the resident was ordered to take Latuda with at least 350 calories, the Medication Administration Records (MAR) showed no documentation that the required calorie intake was being met with the medication.

Oct 15, 2015Other
Health Care40A NCAC 13G .0902(b)

The facility failed to ensure that physician-ordered lab work was obtained for one resident. This failure prevented the facility from meeting the resident's routine and acute health care needs.

Health Care40A NCAC 13G .0902

The facility failed to ensure physician orders were administered and documented as ordered for one resident. Specifically, there was no documentation in the Medication Administration Record (MAR) to confirm that the required 350 calories were consumed with the administration of Latuda.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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