Reviewer concerns include unprofessional communication and difficulty reaching staff by phone — investigate before committing.
based on 7 Google reviews
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Reviewer feedback for Angel House VI suggests areas to investigate further. Common concerns include: unprofessional communication and difficulty reaching staff by phone, allegations of unsanitary conditions and lack of medical precautions. We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Reviewers are deeply divided, with some families praising the clean environment and friendly administrative staff. However, there are severe allegations regarding unsanitary conditions, lack of medical precautions for infectious diseases, and unprofessional communication.
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Distribution · 7 analyzed
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Key Review Excerpts
“My dad has been here for some years. I never wrote a review but everytime I come here its clean and there's very friendly staff not too many per house. The admin seems really nice”
“Very unsanitary, abusive caretakers, not able to take care of special needs like diabetes, HIV positive residence and staff with no precautions being taken, illegal paperwork practices, reported recently to the State board for non-compliance with practices.”
Source: NC Division of Health Service Regulation
The facility failed to ensure necessary medical follow-up for a resident, specifically failing to schedule a prescribed CT scan and a urology follow-up. Additionally, the facility failed to inform the resident's primary care provider regarding an emergency 911 call involving cardiac symptoms and a recommendation for a cardiology evaluation.
The facility failed to ensure necessary medical referral and follow-up for a resident. Specifically, there was no documentation that a physician-ordered CT scan was completed, nor was there evidence of a required follow-up appointment with a urologist. Staff turnover and lack of chart reviews contributed to the failure to schedule these essential services.
The facility failed to provide the required minimum of 14 hours of planned group activities per week. Observations and interviews revealed that scheduled activities, such as walking and resident choice activities, were not announced, offered, or provided as documented on the activity calendar.
The facility failed to ensure necessary referral and follow-up care for a resident requiring podiatry services. Specifically, the facility did not follow up on a recommendation for a podiatry appointment and an A1C test, resulting in a missed appointment for toenail care.
The facility failed to ensure physician orders were administered and documented as ordered for one resident. Specifically, there was no documentation in the Medication Administration Record (MAR) to confirm that the required 350 calories were consumed with the administration of Latuda.
The facility failed to ensure that physician-ordered lab work was obtained for one resident. This failure prevented the facility from meeting the resident's routine and acute health care needs.
The facility failed to ensure that physician orders were administered and documented as prescribed for one resident. Specifically, while the resident was ordered to take Latuda with at least 350 calories, the Medication Administration Records (MAR) showed no documentation that the required calorie intake was being met with the medication.
The facility failed to ensure that for one resident, laboratory work ordered by a physician was obtained. Records showed orders for white blood count (WBC) checks and requests for recent lab results, but no lab results had been received since the resident's admission.
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7 reviews from families & visitors
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