Angel House III
Reviewer concerns include unprofessional communication and difficulty reaching staff by phone — investigate before committing.
based on 7 Google reviews
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What this means for your family
While some family members report a clean environment and friendly administration, the presence of severe allegations regarding sanitation and medical precautions is a significant red flag. Families should conduct an in-person inspection and verify the facility's current standing with the State board before placement.
Google Reviews
Google Reviews
7 reviews on Google“Reviewers are deeply divided, with some families praising the clean environment and friendly administrative staff. However, there are serious allegations regarding unsanitary conditions, lack of medical precautions for infectious diseases, and unprofessional communication.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful administrative staff
- Clean living environment
- Nice and attentive caregivers
Concerns
- Unprofessional communication and difficulty reaching staff by phone
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how friendly and helpful the administrative team is here; how do you typically prefer to communicate with families regarding daily updates?
- 2Since the home is such a cozy size with only six residents, how do you ensure that everyone gets personalized attention during mealtimes and activities?
- 3Can you walk us through your specific process for tracking and administering daily medications to ensure nothing is missed?
- 4What is the protocol in place if a medical emergency occurs during the night or when the primary caregiver is busy with another resident?
- 5We noticed the living environment is kept very clean; what kind of daily cleaning schedule do you follow to maintain the home?
- 6What kind of daily activities or social outings do the residents participate in to keep them engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“My dad has been here for some years. I never wrote a review but everytime I come here its clean and there's very friendly staff not too many per house. The admin seems really nice”
“Very unsanitary, abusive caretakers, not able to take care of special needs like diabetes, HIV positive residence and staff with no precautions being taken, illegal paperwork practices, reported recently to the State board for non-compliance with practices.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 3, 2021Other
The facility failed to ensure food items were protected from contamination. Specifically, multiple items in the kitchen refrigerator, freezer, and dining room freezer were found unlabeled, undated, and open to the air.
Mar 3, 2021Other
The facility failed to ensure all food items stored in refrigerators and freezers were protected from contamination. Specifically, multiple food items, including meats, vegetables, and frozen goods, were found undated and open to the air. Staff also reported that personal food items were sometimes stored in these units without proper labeling.
Oct 28, 2015Other
The facility failed to provide a prescribed therapeutic diet for one resident. Specifically, the resident's physician had ordered a low-fat/low-sodium diet, but the facility's menu and implementation did not ensure compliance with these dietary restrictions.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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