Stoneridge Health Care, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 5.0)
Bottom 25% in TN · Meets national RN staffing standard · No penalties on record
What this means for your family
While some families report positive experiences with the facility's small size and recent administrative changes, the reports of severe neglect and communication failures are highly concerning. We strongly recommend that you conduct an unannounced visit and specifically ask for their policy on notifying families during medical emergencies before making a decision.
Google Reviews
Google Reviews
18 reviews on Google“Stoneridge Health Care presents a highly polarized environment, with recent reviews oscillating between claims of life-threatening neglect and praise for a small, compassionate, and improved facility. While some families report excellent outcomes for rehab and wound care, others have raised severe allegations regarding communication failures during medical emergencies and inadequate staffing leading to patient decline. Prospective families should be aware of the significant divide in experiences, particularly regarding the consistency of care and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Small facility size allows for personalized attention
- Dedicated wound care nursing staff
- Clean, odor-free environment
- Recent administrative improvements noted by several families
Concerns
- Severe neglect and poor quality of care leading to patient death (mentioned by 2 reviewers)
- Poor communication with families during medical emergencies (mentioned by 2 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent administrative changes mentioned by some families, what specific improvements have been implemented to enhance communication between your team and residents' families?
- 2With your focus on specialized wound care, how do you ensure that staff are adequately supported and not overextended, especially during shifts where staffing levels might be tight?
- 3I understand that medical emergencies can be stressful; could you walk me through your exact protocol for notifying family members when a resident experiences a sudden change in health status?
- 4What steps are currently being taken to improve medication management processes to ensure residents receive the right care at the right time?
- 5Since you are a smaller facility with 38 residents, how do you leverage this intimate setting to provide more personalized daily activities and social engagement for my loved one?
- 6How do you monitor and address the quality of care on a daily basis to ensure that every resident receives consistent, attentive support?
Personalized based on this facility's data
Key Review Excerpts
“Very well kept facility. Not new, but very clean and had NO poop smell. Other facilities I visited were just permeated with feces smells and I always felt I was breathing in more germs in a 1 hr visit than all week anywhere else.”
“The level of care at this facility has been improving steadily recently since they have added new admin staff. The new staff really care annd are also excellent at what they do, making vast improvements in very short amounts of time.”
“My uncle was there went out for dialysis dialysis sent him to the emergency room and they didn’t even have the decency to even call me to let me know that they had even sent him out to the emergency room. They are awful. They are rude and all they do is hang up on you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
14
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to recent deficiencies in 2024 regarding resident rights and care planning. This facility shows recurring issues with resident rights protections, building safety systems, and dietary services across multiple surveys from 2018-2022. While all deficiencies have correction dates, the pattern of repeated problems with electrical systems, fire safety equipment, and resident dignity suggests ongoing operational challenges that families should discuss during visits.
Jan 31, 2024Complaint3
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Apr 13, 2022Routine19
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 30, 2019Routine9
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 25, 2018Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Ownership & Operations
Who Operates This Facility
Stoneridge Health Care, LLC
for profit
Ownership & Management
Owners
Pierce, Sidney
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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