Clark Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 11.0)
Below average in IL · Below recommended RN staffing · Significantly below average staffing · Low staff turnover (stable workforce) · Below chain average · $55,796 in fines · Abuse citation
What this means for your family
While some families report positive experiences with the therapy team and administrative responsiveness, the recent reports of bed bugs and unprofessional staff behavior are significant red flags. We strongly recommend conducting an unannounced visit to inspect the cleanliness of the facility and speaking directly with current residents or their families to verify the quality of care.
Google Reviews
Google Reviews
29 reviews on Google“Clark Manor receives highly polarized feedback, with some families praising the attentive staff and clean environment, while others report severe issues regarding patient safety and unprofessional conduct. Critical concerns include allegations of staff rudeness, poor medication management, and unsanitary conditions like bed bugs and roaches. Families should be aware of the stark contrast between positive experiences and reports of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and kind nursing staff
- Clean and well-maintained facility
- Responsive administrative team for some families
- Effective physical therapy services
Concerns
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Poor medication management and lack of autonomy (mentioned by 3 reviewers)
- Unsanitary conditions (bed bugs/roaches) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that Clark Manor has 267 residents, what specific steps are taken to ensure that each resident receives personalized attention and that communication with families remains consistent?
- 2I noticed that medication management is a high priority for our family; could you walk me through your current process for tracking and administering medications to ensure accuracy?
- 3We value a clean and comfortable environment; what is your current protocol for routine deep cleaning and pest prevention throughout the facility?
- 4I see that your team is very active in responding to feedback online; how do you incorporate that family input into improving the daily dining and activity experience for residents?
- 5Could you share how your nursing staff is trained to maintain a supportive and professional tone, especially during busy shifts, to ensure residents always feel respected?
- 6With 267 residents, how does your team coordinate with the physical therapy department to ensure that residents are consistently engaged in their mobility goals throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My mother was a short term resident and the administrator was very open and attentive to our concerns.”
“Whenever I've had an issue with with care of my loved one it has been explained or corrected quickly.”
“This place has roaches that I’ve seen my self visiting her! The staff social worker that’s assigned to her didn’t know anything about her and what’s going on with her!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Clark Manor has significant concerns with repeated family complaints triggering 13 deficiencies, particularly around resident protection from abuse and neglect which appears multiple times across different years. The facility struggles with persistent issues in fire safety systems, food safety and kitchen operations, and medication management that recur across surveys despite reported corrections, suggesting ongoing compliance challenges that families should carefully evaluate before placement.
Dec 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jul 1, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Aug 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Payment Denial
Apr 17, 2025
21-day denial
Fine
May 24, 2023
$55,796
Payment Denial
May 24, 2023
13-day denial
Ownership & Operations
Who Operates This Facility
Clark Manor
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 57 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit clarkmanorchicago.com
Medicare data downloads
Original nursing home datasets
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Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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