Nursing HomeMedicaid Investigative

Inverness Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1800 W Colonial Parkway, Inverness, IL 60067|142 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 98 Google reviews

(847) 776-4700 Directions Website

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (1/5 stars)
High staff turnover (56%)
High RN turnover (82%)

Below average in IL · Critically understaffed (RN) · $76,161 in fines

Source: Medicare data

What this means for your family

Inverness Rehab is highly regarded for its physical therapy and clean, modern environment, making it a strong candidate for short-term recovery. However, families should be vigilant regarding communication and responsiveness; we recommend asking specifically how the facility handles call-light response times and how they ensure medical updates are provided to families during off-hours.

Google Reviews

98 reviews on Google

“Inverness Rehab receives highly polarized feedback, with many families praising the recent renovations, cleanliness, and the dedication of specific nursing and therapy staff. However, significant concerns persist regarding communication lapses, slow response times to call lights, and inconsistent quality of care, particularly during off-hours or weekends. Families should be aware that while many report a warm and professional environment, others have experienced serious lapses in medical oversight and administrative responsiveness.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained, and recently renovated facility
Highly effective physical and occupational therapy teams
Compassionate and attentive nursing/CNA staff (mentioned by many)
Welcoming and home-like atmosphere

Concerns

Slow or non-existent response to call lights (mentioned by 4 reviewers)
Poor communication and difficulty reaching staff via phone (mentioned by 3 reviewers)
Inconsistent quality of food and dining options (mentioned by 4 reviewers)
Understaffing or lack of supervision during off-hours/weekends (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 99 analyzed

⚡13 reviews posted between May 4, 2025 – May 8, 2025 · 11 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the recent renovations, what specific changes have you made to improve the dining experience and food quality for residents?
2I noticed the facility has a high capacity; what is your process for ensuring that call lights are answered promptly, especially during evening and weekend shifts?
3How do you keep families updated on their loved one's care, and what is the best way for us to reach a staff member if we have a quick question?
4The physical and occupational therapy teams come highly recommended; how do they coordinate with the nursing staff to ensure a resident's progress is consistent throughout the day?
5What is the facility's protocol for medication management, and how do you ensure accuracy during shift changes?
6Can you walk me through the daily activity schedule and how you encourage residents to participate in social life here?

Personalized based on this facility's data

Key Review Excerpts

“The therapy team is phenomenal; thanks to their expertise and encouragement.”

Family member · 2025★★★★★

“My dad was treated with respect and dignity. I would highly recommend Inverness to anyone needing their services.”

Hospice family member · 2025★★★★★

“The staff is phenomenal under so difficult working conditions. They have all my deepest respect !!”

Family member · 2024★★★★★

Source: 98 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.42hrs

56%

Registered nurses for medical care

Total Nursing

3.02hrs

74%

All nurses + aides combined

Staff Turnover

54%

Lower is better (< 30% = good)

RN Turnover

87%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility17.6%

Mixed vs Avgs

Here

17.6%

12.1%

52.5%

Cook

74.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility72.1%

Worse than Avg

Here

72.1%

93.4%

90.0%

Cook

85.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility6.7%

Better than Avg

Here

6.7%

14.4%

14.2%

Cook

8.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility8.3%

Better than Avg

Here

8.3%

15.3%

15.9%

Cook

9.2%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility24.4%

Worse than Avg

Here

24.4%

19.4%

21.1%

Cook

17.3%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility94.9%

Mixed vs Avgs

Here

94.9%

95.5%

91.8%

Cook

87.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility15.4%

Worse than Avg

Here

15.4%

81.8%

69.0%

Cook

55.3%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility25.4%

Worse than Avg

Here

25.4%

79.7%

63.1%

Cook

55.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility8.0%

Worse than Avg

Here

8.0%

1.6%

2.4%

Cook

2.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies

1penalties

Near state avg (12.0)

19 complaint-triggered

$76,161 in fines

This facility has significant concerns with 17 complaint-triggered deficiencies indicating families have repeatedly filed reports about care issues. The most recurring problems involve medication management, resident protection from abuse and neglect, and safety hazards. While all deficiencies show correction dates, the pattern of ongoing complaints through 2025 suggests persistent care quality issues that families should carefully evaluate before considering placement.

Feb 6, 2026Complaint1 finding

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 22, 2025Routine24 findings

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0041Potential for harm · WidespreadCorrected