Nursing HomeMedicaid Needs closer review

Inverness Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1800 W Colonial Parkway, Inverness, IL 60067|142 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 102 Google reviews

(847) 776-4700 Directions Website

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4flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low staffing rating (1/5 stars)
1 Medicare penalty on record
RN turnover reported at 69%

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 64% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

103 public Google reviews available

Inverness Rehab receives highly polarized feedback, with many families praising the recent renovations, cleanliness, and the dedication of specific nursing and therapy staff. However, significant concerns persist regarding communication lapses, slow response times to call lights, and inconsistent quality of care, particularly during off-hours or weekends. Families should be aware that while many report a warm and professional environment, others have experienced serious lapses in medical oversight and administrative responsiveness.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained, and recently renovated facility
Highly effective physical and occupational therapy teams
Compassionate and attentive nursing/CNA staff (mentioned by many)
Welcoming and home-like atmosphere

Concerns

Slow or non-existent response to call lights (mentioned by 4 reviewers)
Poor communication and difficulty reaching staff via phone (mentioned by 3 reviewers)
Inconsistent quality of food and dining options (mentioned by 4 reviewers)
Understaffing or lack of supervision during off-hours/weekends (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 103 analyzed

⚡13 reviews posted between May 4, 2025 – May 8, 2025 · 11 were 5-star

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the recent renovations, what specific changes have you made to improve the dining experience and food quality for residents?
2I noticed the facility has a high capacity; what is your process for ensuring that call lights are answered promptly, especially during evening and weekend shifts?
3How do you keep families updated on their loved one's care, and what is the best way for us to reach a staff member if we have a quick question?
4The physical and occupational therapy teams come highly recommended; how do they coordinate with the nursing staff to ensure a resident's progress is consistent throughout the day?
5What is the facility's protocol for medication management, and how do you ensure accuracy during shift changes?
6Can you walk me through the daily activity schedule and how you encourage residents to participate in social life here?

Personalized based on this facility's data

Key Review Excerpts

“The therapy team is phenomenal; thanks to their expertise and encouragement.”

Family member · 2025★★★★★

“My dad was treated with respect and dignity. I would highly recommend Inverness to anyone needing their services.”

Hospice family member · 2025★★★★★

“The staff is phenomenal under so difficult working conditions. They have all my deepest respect !!”

Family member · 2024★★★★★

Source: 103 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.48hrs

64%

Registered nurses for medical care

Total Nursing

3.00hrs

73%

All nurses + aides combined

Staff Turnover

49%

Lower is better (< 30% = good)

RN Turnover

69%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility25.7%

Mixed vs Avgs

Here

25.7%

12.8%

54.2%

Cook

72.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility67.8%

Worse than Avg

Here

67.8%

93.5%

90.3%

Cook

87.5%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.3%

Worse than Avg

Here

26.3%

19.0%

20.6%

Cook

17.3%

Residents on antipsychotic medication

↓ Lower is better

This Facility19.3%

Mixed vs Avgs

Here

19.3%

15.4%

21.7%

Cook

26.7%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility14.0%

Mixed vs Avgs

Here

14.0%

19.5%

18.3%

Cook

11.6%

Residents needing more daily help over time

↓ Lower is better

This Facility8.5%

Better than Avg

Here

8.5%

13.9%

13.4%

Cook

8.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility10.8%

Worse than Avg

Here

10.8%

82.0%

69.7%

Cook

60.4%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility25.4%

Worse than Avg

Here

25.4%

79.8%

63.1%

Cook

57.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility7.6%

Worse than Avg

Here

7.6%

1.6%

2.2%

Cook

2.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

71findings in history

1penalty

Latest survey: 9 · near IL avg (12.0)

15 complaint-triggered findings

$76,161 in fines

This facility has significant concerns with 17 complaint-triggered deficiencies indicating families have repeatedly filed reports about care issues. The most recurring problems involve medication management, resident protection from abuse and neglect, and safety hazards. While all deficiencies show correction dates, the pattern of ongoing complaints through 2025 suggests persistent care quality issues that families should carefully evaluate before considering placement.

Feb 6, 2026Complaint1 finding

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 22, 2025Routine24 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0015Potential for harm · WidespreadCorrected