Zerbe Sisters Nursing Center,
Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 53 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff, particularly during hospice care. However, families should be vigilant about administrative responsiveness and staffing levels, as some reviewers have reported issues with leadership and care consistency.
Google Reviews
Google Reviews
53 reviews on Google“Most families praise the facility for its compassionate nursing staff and the warm, family-like atmosphere provided to long-term residents. However, there are serious allegations regarding poor hygiene, inadequate staffing, and unprofessional behavior from administration.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Clean and beautiful facility environment
- Warm, welcoming atmosphere for residents
- Strong focus on hospice and end-of-life care
Concerns
- Unprofessional administration and leadership (mentioned by 2 reviewers)
- Inadequate staffing levels (mentioned by 2 reviewers)
- Issues with resident hygiene and cleanliness
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about the compassion of your nursing staff; how do you foster that caring culture among the team?
- 2The facility looks beautiful and very well-maintained; what is your routine for ensuring the resident living areas and personal hygiene needs are consistently addressed?
- 3Since you provide such specialized end-of-life and hospice care, how do you support families through the communication process during those sensitive times?
- 4How does the administration ensure that staff members are always available and supported to provide the best care during busy shifts?
- 5What kind of daily activities or social outings do you have planned to help residents stay engaged with one another?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and all the staff were patient and loving to my grandfather and also to my grandmother and our whole family. We highly recommend this place for your loved ones who need care.”
“The staff she had there were excellent. When we had to transfer her to the nursing home side they all tried very hard to rehabilitate her so she could go back to her apartment. When it became apparent that she was failing and was put on hospice, her old head nurse and her 2 weekday nurses came over to say goodbye and I saw tears.”
“My grandfather recently passed away after spending 9 months in the personal care facility. Our family were very pleased with how he was treated and cared for both when he was mobile and alert and during his time on hospice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Zerbe Sisters Nursing Center has a relatively clean inspection record with only 4 deficiencies across 3 surveys, all corrected by the facility. The main concern areas were medication management (appearing twice) and resident protection from abuse/neglect. Additional issues included accident prevention and safety supervision. All deficiencies were identified during routine inspections rather than family complaints, suggesting proactive oversight and correction.
Feb 27, 2025Routine2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 8, 2024Routine1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 20, 2023Routine1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Mar 8, 2024
$10,033
Ownership & Operations
Who Operates This Facility
Zerbe Sisters Nursing Center,
for profit
Ownership & Management
Owners
Caffrey, Daniel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit zerbesisters.com
Medicare data downloads
Original nursing home datasets
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