Hickory House Nursing Home
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 309 Google reviews
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What this means for your family
Hickory House is frequently praised for its clean environment and effective rehabilitation therapy. However, families should be aware of a consistent pattern of complaints regarding weekend staffing and responsiveness. We strongly recommend visiting on a weekend to observe staffing levels firsthand and asking management specifically about their protocols for patient hygiene and communication during off-hours.
Google Reviews
Google Reviews
309 reviews on Google“Hickory House Nursing Home receives a high volume of positive feedback praising its clean environment, friendly staff, and effective rehabilitation services. However, a recurring pattern of critical reviews highlights severe concerns regarding weekend staffing levels, neglectful care, and poor communication during medical emergencies. Families should be aware that while many report excellent experiences, there are significant, documented instances of patient safety issues and inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Effective rehabilitation and physical therapy programs
- Professional admissions and administrative support
Concerns
- Inadequate staffing and neglect on weekends (mentioned by 6 reviewers)
- Poor hygiene and infrequent bathing of residents (mentioned by 4 reviewers)
- Patient falls and slow response times to call bells (mentioned by 4 reviewers)
- Inconsistent or poor quality of food/dietary management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily resident experience?
- 2With the facility having 110 residents, what steps are taken to ensure consistent staffing levels and timely assistance for call bells, especially during the weekends?
- 3Could you walk me through the current protocols for resident hygiene and bathing schedules to ensure everyone feels comfortable and well-cared for?
- 4I see your rehabilitation programs are highly regarded, so how do you coordinate those therapy sessions with the daily dining and social activities?
- 5Regarding the dietary program, how do you handle individual nutritional needs and ensure the quality of meals remains consistent throughout the week?
- 6How does your nursing team manage medication administration and ensure clear communication with families regarding any changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The staff are fantastic! They really are loving people who treat each patient like family. My mother-in-law has been moved to a few different wings and every care giver has been wonderful.”
“The staff that we interacted with yesterday were the best that I have met since my sister has been a resident there @ Hickory House. Even my sister was happier yesterday. Too bad the other staff we’ve met were not as welcoming and attentive.”
“A few years ago I would say that my parent had a great experience however this time its wasn't that great. Both my parents were patients there at different times and things were great and highly recommended... However this last stay my parent had was ridiculous. They dropped my parent out of the bed when helping them into bed at night, only gave them 1 shower in 2 weeks, and took their meal tray early with rude comments.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with fire safety systems and care quality that persist across multiple surveys. The most frequent problems involve fire safety deficiencies (smoke barriers, sprinkler systems, fire alarms), treatment and care quality, and respiratory care. One family filed a complaint about inadequate treatment care. While all deficiencies show correction dates, the repeated citations for similar safety and care issues across four surveys suggest ongoing compliance challenges that warrant careful consideration.
Jun 6, 2025Routine7
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 31, 2024Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Sep 15, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 30, 2023Routine7
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Hickory House Nursing Home
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 49 of 194 (Best)
Ownership & Management
Owners
Developers Investment Company INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
309 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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