Zarrow Pointe
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 98 Google reviews

Watch Zarrow Pointe
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Zarrow Pointe offers a beautiful environment and a strong continuum of care that many families have found beneficial for long-term residency. However, the recent surge of critical reviews regarding patient safety and staffing ratios is concerning. We strongly recommend that you tour the facility and ask specific questions about their fall prevention protocols and current staffing-to-resident ratios during night shifts.
Google Reviews
Google Reviews
98 reviews on Google“Zarrow Pointe is a large senior living community that receives significant praise for its beautiful grounds, clean facilities, and continuum of care options. However, recent reviews from March 2025 reveal a cluster of highly critical, one-star ratings that raise serious concerns regarding patient safety, staffing ratios, and professional accountability. While many long-term residents and families appreciate the environment, the recent influx of negative feedback suggests potential instability in care standards.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- Comprehensive continuum of care (independent to nursing)
- Attentive and caring nursing staff
- Clean, odor-free living environment
Concerns
- Inadequate staffing leading to patient falls and injuries (mentioned by 2 reviewers)
- Unprofessional conduct and rude behavior by staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the beautiful grounds and continuum of care here, how do you ensure residents stay socially engaged and active throughout their daily routine?
- 2With a focus on resident safety, what specific protocols and monitoring systems are in place to prevent falls and ensure quick assistance when needed?
- 3How does your leadership team foster a culture of professionalism and empathy among staff, and what is your process for addressing any concerns regarding staff-resident interactions?
- 4I noticed your health inspection rating is currently a 3/5; could you walk me through the steps you are taking to improve in those specific areas?
- 5How do you keep families informed and involved in their loved one's care, especially since we are looking for a facility that prioritizes clear and proactive communication?
- 6In the event of a medical emergency, what is the immediate process for stabilizing a resident, and how quickly is the family notified?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother is immobile (non weight bearing for 5 years) and she weighs 230 pounds. While a tech was doing personal care ALONE, my grandmother fell to the ground from a very high bed position which resulted in a shatter fracture to her femur along with many other injuries.”
“The staff at Zarrow Pointe are wonderful, even sending two nurses to check on her in the middle of the night. The people that live there are just as wonderful!”
“The staff was helpful and seemed to genuinely care about their patients. They let us know ahead of time that the end of life was in a day or two and they were correct.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Zarrow Pointe has persistent issues with care planning and accident prevention, with families filing complaint reports that led to citations in 2025. The facility repeatedly struggles with resident assessments, developing proper care plans, and maintaining safe environments free from hazards. While all deficiencies show correction dates, the recurring problems across multiple surveys in these critical care areas suggest ongoing challenges with consistent quality care delivery.
Aug 29, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 19, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 5, 2024Routine10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Feb 24, 2023Routine7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 13, 2020Routine1
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Federal Penalties
Fine
May 19, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Zarrow Pointe
nonprofit
Ownership & Management
Owners
The Tulsa Jewish Community Retirement and Health Care Center INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit zarrowpointe.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Ambassador Manor Nursing Center
1.0 miNursing Home · Tulsa, OK
The Villages at Southern Hills
1.2 miNursing Home · Tulsa, OK
Colonial Manor Nursing Home
1.9 miNursing Home · Tulsa, OK
Grace Skilled Nursing and Therapy Jenks
2.4 miNursing Home · Jenks, OK
Southern Hills Rehabilitation Center
2.7 miNursing Home · Tulsa, OK
Tulsa Center for Rehabilitation and Healthcare
3.3 miNursing Home · Tulsa, OK