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Nursing HomeMedicaid

University Village Retirement Community

Strong Medicare quality ratings; families often praise well-maintained independent living cottages. Still worth an in-person visit.

8555 South Lewis Avenue, Tulsa, OK 7413780 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 35 Google reviews

5
4
3
2
1
University Village Retirement Community Nursing Home in Tulsa, OK — Street View
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What this means for your family

While the independent living cottages are highly regarded for their cleanliness and atmosphere, the nursing care wing has been the subject of severe allegations regarding medical safety and communication. If you are considering the nursing or assisted living levels, we strongly advise you to request a detailed meeting with the Director of Nursing to discuss their medication administration protocols and family communication policies.

Google Reviews

Google Reviews

35 reviews on Google
University Village Retirement Community presents a stark contrast between its well-regarded independent living cottages and its clinical care services. While many long-term residents and families praise the welcoming atmosphere and professional staff, there are serious, recurring allegations of medical negligence and poor communication regarding health crises in the nursing care wing. Families considering this facility should be aware of the significant divide between the positive experiences in independent living and the severe safety concerns raised by families of nursing care residents.

Quality Themes

Tap a score for details
Food9.0Staff5.0Clean7.0ActivitiesN/AMeds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Well-maintained independent living cottages
  • Welcoming and professional marketing/admissions staff
  • Clean and attractive facility grounds
  • Long-tenured staff members

Concerns

  • Serious medical negligence and medication errors (mentioned by 4 reviewers)
  • Poor communication and dismissive attitude from nursing staff (mentioned by 3 reviewers)
  • General maintenance and upkeep issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(5)'20(3)'24(6)'26(5)

Distribution · 39 analyzed

5
24
4
2
3
0
2
0
1
13

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that medication management is a high priority for our family; could you walk me through the specific protocols and double-check systems you have in place to ensure medications are administered accurately?
  • 2We value open communication with our loved one's care team; what is the standard process for family members to receive regular updates or address concerns with the nursing staff?
  • 3Given that some families have had mixed experiences with nursing responsiveness, how do you ensure that staff remain proactive and attentive to residents' daily needs?
  • 4I see that you have many long-tenured staff members here; how does that continuity of care benefit the daily experience and medical oversight of the residents?
  • 5Could you describe the daily activity schedule for residents in the nursing wing, and how you tailor those programs to keep everyone engaged and social?
  • 6With the recent focus on facility maintenance, what is your current process for addressing routine repairs or room-specific upkeep requests to ensure a comfortable living environment?

Personalized based on this facility's data


Key Review Excerpts

My grandmother was administered morphine by this facility and overdosed without consent from family. When my mother called to ask why she was given such a high dosage the nurse Chasity was rude and hung up on her.

Memory care family member · 2023☆☆☆☆

My grandmother was recently a resident here and received the best care. The CNAs and nursing staff were gentle and thorough. The facility was clean, and staff were very easy to communicate with.

Long-term resident's family · 2023★★★★★

Neglectful upon studying patients history and allergies and failing to report the current state of the loved one that was being cared for to the families.

Family member · 2023☆☆☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.95hrs
OK
Registered nurses for medical care
Total Nursing
4.51hrs
OK
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

16

measures

Worse Than Avg

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OK
90.6%
Tulsa
82.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.6%
Worse than Avg
Here
29.6%
US
15.3%
OK
14.7%
Tulsa
12.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
19.5%
OK
25.4%
Tulsa
22.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
OK
3.3%
Tulsa
3.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.5%
OK
17.2%
Tulsa
12.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
14.4%
OK
13.8%
Tulsa
12.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
79.8%
OK
74.1%
Tulsa
67.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
81.8%
OK
75.0%
Tulsa
68.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OK
1.8%
Tulsa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (7.2)
1 complaint-triggered

University Village Retirement Community has ongoing challenges with infection control protocols, appearing in three of four recent surveys, alongside recurring issues with medication management and resident rights. One complaint was filed by a family regarding bed safety equipment. Most deficiencies involve administrative and safety systems rather than direct patient harm, and all violations have correction dates from the facility.

Dec 5, 2024Routine
8
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0848Potential for harm · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 31, 2024Complaint
1
0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Sep 26, 2023Routine
5
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Oct 8, 2021Routine
7
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

University Village Retirement Community

Organization Type

for profit

Ownership & Management

Owners

Fail, Blake

Owner

38%

Gawey, Matthew

Owner

38%

Roberts, Keith

Owner

24%

Key personnel

Fail, BlakeOfficer / DirectorGawey, MatthewOfficer / DirectorRoberts, KeithOfficer / DirectorTriad Aspen Partners, LLCManagerBrown, TammyManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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