Ambassador Manor Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 6.0)
Bottom 25% in OK · Below recommended RN staffing · Worst in BRIDGES HEALTH chain · No penalties on record
What this means for your family
This facility has some dedicated caregivers, but the recurring reports of severe hygiene issues and unresponsive call buttons are major red flags. If you choose this facility, you must implement a strict personal monitoring schedule to ensure your loved one is being bathed, fed, and receiving medications correctly.
Google Reviews
Google Reviews
67 reviews on Google“Families should exercise extreme caution when considering Ambassador Manor, as recent reviews frequently report severe issues with hygiene, including strong odors of urine and presence of pests. While some long-term residents' families praise specific caregivers for being kind and compassionate, there are recurring, critical reports of neglect, medication errors, and unresponsive call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual caregivers
- Friendly resident community
- Effective rehabilitation therapy staff
Concerns
- Unpleasant facility odors (urine/ammonia) (mentioned by 5 reviewers)
- Unresponsive call buttons and staff (mentioned by 3 reviewers)
- Inadequate hygiene and cleanliness (mentioned by 4 reviewers)
- Staffing shortages and neglect (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your individual caregivers; how do you ensure that personal connection is maintained with every resident?
- 2What specific protocols are in place to ensure the facility remains fresh, clean, and well-maintained for the residents' comfort?
- 3How does the nursing team manage medication administration to ensure there are no errors or delays in care?
- 4Can you tell us about the dining experience and how the menu is planned to ensure nutritious and appetizing meals?
- 5In the event of a medical emergency during the night, what is the immediate process for getting a nurse or doctor to a resident's side?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers are caring, kind and compassionate. I visit my Mom several times a week at the facility and if there is an issue, I bring it to the attention of the staff and it gets corrected.”
“My sister is there now & has been for almost 2 weeks with a broken hip. They don't answer the call button most of the time so my sister calls them on the phone when that upon that happens and they don't answer the phone most of the time either.”
“The staff are very understanding and take time to answer any type of questions also the nursing is amazing they stay on</em> on top of meds and medical care needs”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ambassador Manor has faced significant compliance challenges with nearly half of its 34 deficiencies triggered by family complaints about serious issues including abuse reporting, medication management, and food safety. The facility shows recurring problems with protecting residents from harm, medical record keeping, and pharmacy services across multiple surveys from 2021 to 2025, suggesting ongoing systematic issues despite reported corrections.
Mar 20, 2026Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 11, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 23, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 24, 2024Routine2
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Oct 24, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 14, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jun 23, 2025
$9,077
Ownership & Operations
Who Operates This Facility
Ambassador Manor Nursing Center
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 32 of 33 (Worst)
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit ambassadorok.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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