Nursing HomeMedicaid Medicare 5-star

The Villages at Southern Hills

Strong Medicare quality ratings; public reviewers often praise effective and dedicated physical/occupational therapy teams. Still worth an in-person visit.

5721 S Lewis Ave, South Peoria · Tulsa, OK 74105|110 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.1/5

based on 234 Google reviews

(918) 447-6447 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 52%

No Medicare penalties on record · Zero findings in latest survey

Source: Medicare data

What this means for your family

The Villages at Southern Hills has a strong overall Medicare rating. Public reviewers frequently mention: effective and dedicated physical/occupational therapy teams and streamlined and supportive admissions process. Review the component ratings and current source records before deciding.

Google Reviews

234 public Google reviews available

The Villages at Southern Hills presents a highly polarized experience for families, with many praising the physical therapy and admissions teams while others report severe neglect and safety concerns. While some residents experience compassionate care and successful rehabilitation, numerous families have documented alarming issues including long wait times for call lights, poor hygiene, medication errors, and unprofessional staff behavior. Prospective families should be aware that experiences appear to vary significantly based on the specific wing or shift, with night and weekend staffing frequently cited as problematic.

Quality Themes

Tap a score for details

Strengths

Effective and dedicated physical/occupational therapy teams
Streamlined and supportive admissions process
Clean and well-maintained physical facility
Select staff members noted for compassionate, high-quality care

Concerns

Excessive response times for call lights and basic assistance (mentioned by 22 reviewers)
Inadequate hygiene, including failure to change soiled linens or assist with bathing (mentioned by 15 reviewers)
Medication errors and mismanagement (mentioned by 8 reviewers)
Poor communication and difficulty reaching staff by phone (mentioned by 9 reviewers)
Understaffing during nights and weekends (mentioned by 12 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 220 analyzed

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given that staffing levels fluctuate, what specific protocols are in place to ensure residents receive timely assistance with call lights during evening and weekend shifts?
2Could you walk me through your current process for medication administration and how you ensure accuracy and oversight for each resident?
3I noticed your therapy teams receive high praise; how do they coordinate with nursing staff to ensure that daily hygiene and personal care needs are met consistently?
4What is your facility's policy on communication with family members, and what is the best way for us to reach a staff member if we have urgent questions or concerns?
5How do you ensure that linens and personal care items are consistently managed to maintain the high standard of cleanliness seen in your common areas?
6What does a typical day look like for a resident here, and how do you tailor activities to keep everyone engaged and active?

Personalized based on this facility's data

Key Review Excerpts

“The therapy team was absolutely outstanding. Physical and occupational therapy pushed me just the right amount every day, helping me regain strength, balance, and confidence I honestly wasn’t sure I’d get back.”

Rehab patient · 2026★★★★★

“My mother sat on a toilet three times in one day for over an hour without getting any assistance to the point of where she ended up falling cuz her legs were numb.”

Long-term resident's family · 2024★☆☆☆☆

“The Regional Director, Alicia, and her team managed to place BOTH my parents in a week and a half. They navigated financials, medical records, placement, and other requirements I know nothing about.”

Long-term resident's family · 2024★★★★★

Source: 220 Google reviews in the current analysis set; Google reports 234 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.35hrs

46%

Registered nurses for medical care

Total Nursing

4.06hrs

99%

All nurses + aides combined

Staff Turnover

52%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

91.0%

Tulsa

83.0%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility2.2%

Better than Avg

Here

2.2%

19.0%

17.1%

Tulsa

16.9%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.7%

Better than Avg

Here

10.7%

19.5%

25.7%

Tulsa

22.8%

Residents whose walking got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

14.1%

13.7%

Tulsa

12.3%

Residents needing more daily help over time

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

13.9%

13.6%

Tulsa

12.1%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.6%

Tulsa

93.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

82.0%

75.8%

Tulsa

69.9%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.5%

Better than Avg

Here

92.5%

79.8%

74.1%

Tulsa

67.5%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.8%

Tulsa

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

5findings in history

Latest survey: 0 · well below OK avg (7.2)

The Villages at Southern Hills shows a relatively clean inspection record with only 5 deficiencies across 2 surveys, all corrected by the facility. Issues involved medication management (labeling and pharmacy services), care planning according to resident preferences, emergency preparedness (backup power), and fire safety drills. The problems appear resolved and were spread across different care areas rather than showing persistent patterns.

Nov 8, 2023Routine3 findings

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 26, 2022Routine2 findings

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Villages at Southern Hills

Organization Type

for profit

Chain Affiliation

Chain Name

Stonegate Senior Living

Chain Size

24 facilities nationwide

Chain avg rating: 2.4/5 · Rank 1 of 24 (Highest rating)

Ownership & Management

Owners

Pf Southern Hills Snf Ops, LLC

Owner · Organization

Sanctuary Ltc, LLC

Owner · Organization

Preservation Freehold Company

Owner (parent company) · Organization

100%

Campbell, Scott