Grace Skilled Nursing and Therapy Jenks
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 6.0)
- High staff turnover (66%)
- High RN turnover (62%)
Below average in OK · Critically understaffed (RN) · Below chain average · $15,646 in fines
What this means for your family
While some families report positive rehabilitation outcomes, the high frequency of recent reports regarding neglect, delayed call light responses, and safety hazards is concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and ensuring you have a clear, documented communication plan with the administrative team.
Google Reviews
Google Reviews
73 reviews on Google“Grace Skilled Nursing and Therapy Jenks receives highly polarized feedback, with some families praising the facility for its caring staff and successful rehabilitation outcomes, while others report severe neglect and safety concerns. Recurring criticisms highlight issues with understaffing, delayed response times for call lights, poor hygiene management, and inconsistent communication from administration. Prospective families should be aware of the significant disparity between the facility's appearance and the quality of daily patient care.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and caring nursing assistants
- Effective rehabilitation therapy team
- Clean and welcoming facility lobby
- Supportive admissions and administrative staff
Concerns
- Severe understaffing leading to delayed call light response (mentioned by 6 reviewers)
- Poor hygiene and neglect of basic patient needs (diapers, wound care) (mentioned by 7 reviewers)
- Inconsistent or poor communication from administration (mentioned by 5 reviewers)
- Poor quality of food and dining experience (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have shared how much they appreciate the nursing assistants here; how do you ensure that level of personal care is maintained during busy shifts?
- 2With the recent focus on improving staffing levels, what specific steps is the facility taking to ensure call lights are answered promptly and residents' basic needs are met immediately?
- 3Could you walk me through your process for medication management and how you ensure there are no lapses in care during shift changes?
- 4We want to make sure our loved one stays well-nourished; could you tell me more about the daily dining experience and how the menu is planned?
- 5What kind of daily activities or social engagement programs do you have available to keep residents active and connected?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and ensuring immediate physician oversight?
Personalized based on this facility's data
Key Review Excerpts
“My mom was admitted to Grace as a hospice patient. She was treated with the greatest care and compassion. I saw a staff member stop in the hall and pray with a patient that needed some help.”
“Timed medications are often late--sometimes up to 3 hours. Sometimes it's 2 hours to get someone to answer a call light. Can't get the administrative staff to respond..”
“The hallways are overrun with plastic tubs and boxes full of junk, which is so dangerous. What if it fell on someone? What is there was a fire/tornado? It is uncomfortable”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received 52 deficiencies across multiple inspections, with 20 stemming from family complaints, indicating ongoing concerns. The most recurring issues involve accident hazards and safety supervision, daily care assistance, and medication management. While all deficiencies show correction dates, the pattern of repeated problems in the same care areas—particularly safety hazards appearing in 2019, 2024, and 2025—suggests persistent challenges that families should investigate thoroughly during visits.
Nov 21, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 3, 2025Complaint3
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jun 2, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 20, 2024Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 20, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Sep 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 5, 2024
$15,646
Ownership & Operations
Who Operates This Facility
Grace Skilled Nursing and Therapy Jenks
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 29 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit gracejenks.com
Medicare data downloads
Original nursing home datasets
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