Wyndmoor Hills Rehabilitation and Nursing Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 130 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (29 vs median 8.0)
- High staff turnover (55%)
- High RN turnover (67%)
Bottom 25% in PA · Below recommended RN staffing · Worst in LME FAMILY HOLDINGS chain · $102,309 in fines
What this means for your family
While recent reviews highlight a positive shift under the current administration, the facility has a documented history of severe staffing and maintenance issues. If you choose this facility, maintain a consistent presence to advocate for your loved one and ensure their basic needs, such as medication timing and nutrition, are being met.
Google Reviews
Google Reviews
130 reviews on Google“Wyndmoor Hills Rehabilitation and Nursing Center receives highly polarized feedback, with many recent reviews praising the facility's leadership and staff, while others report severe neglect and poor living conditions. Families frequently highlight the responsiveness of the current administrator, yet critical concerns regarding chronic understaffing, poor food quality, and facility maintenance persist. Potential families should be aware of the stark contrast between the positive experiences of some and the alarming reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and professional administration
- Kind and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility areas
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 9 reviewers)
- Facility maintenance issues including broken elevators and heating (mentioned by 7 reviewers)
- Lack of cleanliness and hygiene in patient rooms (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has had some recent maintenance challenges; what is your current plan for ensuring that essential equipment like elevators and heating systems remain fully operational for residents?
- 2Given the feedback regarding meal service, could you walk me through how the kitchen staff handles dietary preferences and ensures that meals are served consistently and at the right temperature?
- 3With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance when they use their call lights?
- 4I see that you actively engage with families through online feedback; how do you incorporate that input into your daily operations to improve the resident experience?
- 5What is your daily routine for deep cleaning and sanitizing individual patient rooms to ensure a consistently hygienic environment?
- 6Can you describe the typical daily activity schedule and how you encourage residents to participate in social engagement throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The nurses there are very nice, however, that's it. They have very limited staff so she will go hours without receiving meds that she needs. The meals that they serve them are truly disappointing.”
“The administrator is so great I was able to go to him with any questions or issues and he was so helpful and understanding. He always tries extremely hard to make time and help anyone he can.”
“The staff on the 2nd floor is the BEST they will go above and beyond for you. Our activities staff is AMAZING. A SHOUT OUT to our SOCIAL WORKER LEAH,She will go above and beyond for the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families continue filing complaint reports that have triggered over half of the 123 federal deficiencies found across 17 surveys. The facility shows persistent problems with environmental cleanliness and safety, nutrition and food service, and resident care planning, with many issues recurring across multiple years despite reported corrections. Given the high complaint volume and recurring problems in basic care areas, families should visit carefully and ask specifically about recent improvements before making placement decisions.
Feb 4, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Dec 11, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 3, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 25, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jul 7, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
May 29, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Federal Penalties
Fine
Jan 10, 2025
$17,614
Fine
Jul 11, 2024
$33,871
Fine
Jan 3, 2024
$50,824
Ownership & Operations
Who Operates This Facility
Wyndmoor Hills Rehabilitation and Nursing Center
for profit
Chain Affiliation
Lme Family Holdings
15 facilities nationwide
Chain avg rating: 2.2/5 · Rank 12 of 15 (Worst)
Ownership & Management
Owners
Bells Healthcare Management LLC
Owner · Organization
Be Smarts Tr
Owner (parent company) · Organization
Wyndmoor El LLC
Owner (parent company) · Organization
Wyndmoor Managing Member LLC
Owner (parent company) · Organization
Wyndmoor Member LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit wyndmoorhillshc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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