Chestnut Hill Lodge Health and Rehab Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 157 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (60%)
Below average in PA · Below recommended RN staffing · Below chain average · $16,301 in fines
What this means for your family
While the facility has made visible improvements to its environment and activities program, the recurring reports of missing personal belongings and inconsistent staffing are significant red flags. We strongly advise families to keep a detailed inventory of all personal items and to schedule unannounced visits during weekends or evenings to assess the actual level of care provided.
Google Reviews
Google Reviews
157 reviews on Google“Chestnut Hill Lodge receives highly polarized reviews, with recent feedback often praising the facility's cleanliness, friendly reception, and engaging activities. However, long-standing and recurring concerns persist regarding understaffing, slow response times for call bells, and serious allegations of missing personal belongings and medication management issues. Families should be aware that while many visitors report a positive, well-maintained environment, others describe significant lapses in basic care and professional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming reception staff
- Clean and well-maintained facility
- Engaging activities and social programs
- Attentive rehab therapy team
Concerns
- Missing personal belongings and theft (mentioned by 5 reviewers)
- Understaffing and slow response to call bells (mentioned by 6 reviewers)
- Inconsistent medication management (mentioned by 4 reviewers)
- Unsanitary conditions (odors, pests, or dirty rooms) (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how welcoming the reception staff is; how does the team typically communicate important updates or changes in care to family members?
- 2Since we know how important routine is, could you tell us more about the social programs and daily activities available to keep residents engaged?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4How does the nursing team manage call bells during busy shifts to ensure residents receive timely assistance?
- 5Could you describe your process for managing resident belongings and how you ensure everything stays organized and secure in their rooms?
- 6What is the protocol for handling medical emergencies or sudden changes in a resident's health after regular business hours?
Personalized based on this facility's data
Key Review Excerpts
“I gave 4 stars and not 5 because I did have an issue with the bathroom not being properly cleaned. A previous client had left behind bodily fluids of that nature in and around the toilet.”
“The activities program is particularly notable. There’s always something going on, whether it's group exercises, arts and crafts, or social events.”
“My father was a resident there, and he had to be rushed to Chestnut Hill Hospital after his wallet and cell phone were stolen from his room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with daily care assistance, care planning, and safety systems that families have repeatedly reported to authorities. Families filed 11 complaint-triggered deficiencies involving physical restraints, nutrition, dialysis care, and failure to notify families of resident incidents. The most recent inspection in January 2026 found eight serious deficiencies with no correction plans yet submitted, suggesting ongoing systemic issues that persist despite previous corrections.
Apr 30, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 10, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 5, 2026Routine15
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 5, 2024Routine13
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 5, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Chestnut Hill Lodge Health and Rehab Ctr
for profit
Chain Affiliation
Jonathan Bleier
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 12 of 18
Ownership & Management
Owners
Ch Operating Holdings LLC
Owner · Organization
Crestview 360 Holdings LLC
Owner (parent company) · Organization
Crestview 720 Trust
Owner (parent company) · Organization
Bleier, Jonathan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
157 reviews from families & visitors
Official Website
Visit chestnuthillhc.com
Medicare data downloads
Original nursing home datasets
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