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Assisted Living

Springfield Senior Living Community

Limited public data on Springfield Senior Living Community. Call, tour, and ask to meet current residents' families — your own impression matters most.

551 East Evergreen Avenue, Wyndmoor, PA 19038103 bedsLicensed & Active
Google rating
3.2/5

based on 21 Google reviews

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4
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What this means for your family

This facility's physical environment and social activities have been praised in the past, but recent reports of serious resident neglect and safety failures are deeply concerning. If you choose this facility, you must implement rigorous monitoring, such as camera checks, and verify staffing levels during night shifts and weekends.

Google Reviews

Google Reviews

21 reviews analyzed
Families should exercise extreme caution, as recent reviews from 2025 describe severe issues including resident neglect, falls, and frequent administrative turnover. While some older reviews praise the beautiful grounds and empathetic staff, the most recent feedback highlights critical safety concerns and a lack of accountability.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean4.0Activities5.0MedsN/AMemory1.0Comms2.0Value1.0

Strengths

  • Beautifully maintained grounds and facility
  • Engaging social activities and programming
  • Historically friendly and accommodating staff

Concerns

  • Serious resident neglect and failure to respond to falls (mentioned by 2 reviewers)
  • High administrative turnover and lack of leadership stability
  • Inconsistent food quality and temperature (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.3'17(3)5.04.5'20(2)3.74.0'23(2)4.01.0'25(5)5.0'26(1)

Distribution

5
9
4
3
3
0
2
1
1
8

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1The grounds here are absolutely beautiful; could you tell me more about the different outdoor spaces available for residents to enjoy?
  • 2I've heard wonderful things about your social programming, so what are some of the most popular group activities currently happening?
  • 3How does the care team monitor residents throughout the night to ensure they are safe and responsive if they happen to have a fall or an accident?
  • 4With the recent changes in leadership, what steps is the administration taking to ensure consistent communication with families?
  • 5Could you walk me through the dining experience, specifically how you ensure meals are served at the right temperature and meet different dietary needs?
  • 6What specific protocols are in place to ensure the highest standards of cleanliness and hygiene are maintained in the resident rooms and common areas?

Personalized based on this facility's data


Key Review Excerpts

On two separate occasions my grandmother fell from her bed and was left on the floor for hours without help — the first time for over nine hours, the second time for about five hours until my brother arrived and alerted staff.

Grandchild of resident · 2025☆☆☆☆

Springfield Senior Living Community has provided our 92 year old mother with a change of scenery, new friends, activities and overall very empathtic care.

Mother's family member · 2024★★★★★

My grandfather was a resident here and I have nothing but wonderful things to say about this facility! The rooms are very spacious and appear to be recently updated.

Grandchild of former resident · 2021★★★★★
Source: 21 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

35total
109deficiencies

Key Findings

Between 2022 and 2025, Springfield Senior Living Community underwent 37 inspections, resulting in 5 clean reports and 109 violations. Recorded findings include issues regarding staff training, documentation accessibility, and facility maintenance, such as insufficient hot water and unposted camera surveillance.

Nov 3, 2025Routine
severe2800.15.b

The facility failed to immediately develop a supervision plan or suspend staff following an allegation of resident abuse.

severe2800.24

A resident had not been showered or bathed since their arrival, despite the assessment and support plan indicating a need for assistance with personal hygiene.

severe2800.42.b

Staff members handled a resident roughly and dragged them to the bathroom against their objections, causing physical pain and mental anguish due to fear of retaliation.

Aug 7, 2025Routine
minor2800.65a

Staff person A did not receive fire safety and emergency preparedness orientation, including evacuation procedures and fire extinguisher use.

minor2800.65b

Staff persons A and B did not receive required initial orientation on their job duties before providing direct care.

minor2800.65e

Staff person A failed to complete required training topics, including resident rights and mandatory reporting of abuse, within 40 scheduled working hours.

Jun 9, 2025Routine
severe2800.15a

An allegation of resident abuse was not reported to the local Area Agency on Aging until 10:47 A.M.

severe2800.16c

The facility failed to report an incident involving staff verbal remarks to the Department within 24 hours.

severe2800.42c

A staff member failed to treat a resident with dignity and respect by making disparaging remarks when the resident requested assistance.

minor2800.54a

A direct care staff person did not possess a high school diploma, GED, or active registry status.

Apr 16, 2025Routine
minor2800.16e

The residence failed to inform residents or their designated persons of potential thefts occurring within the facility.

minor2800.101.r

Emergency notification systems in living units were in disrepair, including a missing cord and a device that failed to send an alert.

minor2800.130.a

There were living units that did not have an operable automatic smoke detector.

minor2800.130.c

The residence lacked an interconnected and audible smoke detector or fire alarm system in the attic area.

minor2800.132.b

The residence lacked documentation of an annual fire safety inspection conducted by a fire safety expert for compliance with PA 2800 regulations.

Apr 4, 2025Routine
minor2800.22.a

A resident's medical evaluation was not completed within the required timeframe following admission.

minor2800.85.a

Sanitary conditions were inadequate, including mold in a resident bathroom, trash in a sink, and a clogged, malodorous janitor closet sink.

minor2800.88.a

Walls and floors in a resident living unit contained openings and debris presenting tripping and cutting hazards, and a doorknob was missing.

minor2800.101.b.3

Certain living units lacked individual control of heating and cooling because vents had been removed from the walls.

minor2800.102.a

A bathroom in a living unit did not have a functioning flush toilet, as the toilet leaked water into a bucket when flushed.

Mar 24, 2025Routine
minor2800.95

Two of the home's elevators were not operational.

minor2800.101j7

A resident did not have access to an operable lamp or light source at their bedside.

minor2800.127a

A resident had a prohibited portable space heater plugged into an electrical socket.

Feb 24, 2025Routine
minor2800.82c

Poisonous materials, including Comet cleaner and Listerine, were found unlocked and accessible to residents at the SCU nurses station.

minor2800.85a

Unsanitary conditions were observed in a resident's room, including unwashed laundry for two weeks and dried feces on the bathroom floor.

minor2800.85b

Evidence of pest infestation was found in the kitchen and storage areas, including gnats, unidentified insects, and widespread mouse droppings.

Feb 4, 2025Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wyndmoor Assisted Living Company LLC

Organization Type

for profit

Source: State licensing data

Contact

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References & Resources

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