The Terrace at Chestnut Hill
Families consistently rate this highly — reviewers highlight compassionate and professional nursing staff. Schedule a visit to confirm the fit.
based on 116 Google reviews
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What this means for your family
The facility offers exceptional, life-saving care and a highly compassionate staff that families can trust. However, you should specifically inquire about their security protocols and camera coverage, as the recent absence of on-site surveillance has been a major point of concern for the community.
Google Reviews
Google Reviews
116 reviews on Google“Families generally praise the facility for its exceptionally caring, professional staff and its warm, clean environment. While many reviewers highlight the excellence of the leadership and the quality of care, recent concerns have been raised regarding facility security and the lack of on-site cameras following a high-profile incident involving a missing employee.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Strong, approachable leadership and management
- Clean and welcoming community atmosphere
- Engaging resident activities and programs
Concerns
- Lack of on-site security cameras (mentioned by 5 reviewers)
- Inconsistent communication regarding care incidents or follow-ups (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the management team engages with the community and responds to feedback; how would you describe the leadership's approach to interacting with families?
- 2The community looks so clean and welcoming; what are some of the favorite daily activities or social programs that residents currently enjoy here?
- 3We want to ensure we are always in the loop regarding care; what is your specific process for communicating with families if there is a change in a resident's health or a specific care incident occurs?
- 4In terms of resident safety and monitoring the hallways or common areas, what kind of security measures or technology do you have in place?
- 5With the professional nursing staff being such a highlight here, how is medical care managed during the overnight hours or in the event of an unexpected emergency?
- 6Since the facility has a very strong reputation for its nursing team, how do you ensure that the high standard of compassionate care remains consistent across all shifts?
Personalized based on this facility's data
Key Review Excerpts
“A staff member identified when my father was in liver failure and nursing staff helped me get him to the hospital in time to save his life.”
“I went to visit my great aunt for the first time and as a geriatric nurse I was very impressed with how clean and well taken care of she was.”
“Lisa is always approachable, responsive, and willing to go the extra mile to ensure the best care. Anytime we have had any question or concern, she’s just a phone call away.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, The Terrace at Chestnut Hill underwent 41 inspections, resulting in 9 clean reports and 77 recorded violations. Documented findings include issues regarding sanitation, staff training, and administrative compliance, as well as incidents involving resident care and temperature regulation.
Dec 10, 2025Routine
Two residents' records lacked current lists of medications, including discrepancies between actual medications in rooms and those listed in their records.
A pharmacy label for a resident's polyethylene glycol contained incorrect administration instructions compared to the MAR.
Dec 16, 2024Routine
Unsanitary conditions observed including food stains on furniture, feces on a toilet seat, a strong smell of urine, and unclean trash can lids and ice cream containers.
The outdoor patio area contained multiple tripping hazards, including an overturned table and an unstable umbrella stand.
Nov 20, 2024RoutineCleanReport
No deficiencies found during this inspection.
Sep 27, 2024Routine
A resident was pushed by another resident in an elevator, resulting in a fall and a hip fracture.
The resident's support plan failed to document how specific medical diagnoses identified in a medical evaluation would be met.
Jan 31, 2024Routine
An unlabeled and undistinguishable bar of soap was left unlocked, unattended, and accessible to residents in the Memory Care Room.
The stairwell to exit 4 was dark due to an inoperable emergency light and a non-working ceiling light fixture.
The rubber seal at the bottom of the refrigerator in the Memory Care kitchenette was falling off.
An unlabeled and undated container of juice was found in the Memory Care kitchenette refrigerator.
Two loose pills were found in the medication cart, and tape was found on the back of a resident's prescription bubble pack.
Oct 16, 2023Routine
An allegation of resident abuse involving a laceration from a broken vase was not reported to the local area agency on aging.
The home failed to report multiple incidents of medication errors involving insulin administration and blood sugar levels to the Department.
A resident was subjected to physical harm and verbal abuse, and the resident's RASP was not updated to reflect assessments for agitation or aggression.
Jun 13, 2023Routine
Resident 1's most recent medical evaluation was not completed at least annually.
The assessment for resident 2 lacked the assessor's name, title, signature, or date signed.
Resident 2 participated in the development of their support plan but did not sign the document.
May 9, 2023RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Abington Senior Care LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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