Accela Rehab and Care Center at Springfield
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 152 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (42 vs median 8.0)
- High staff turnover (77%)
- High RN turnover (71%)
Bottom 25% in PA · Critically understaffed (RN) · Very high staff turnover · Worst in ACCELA HEALTHCARE chain · $69,735 in fines · Abuse citation
What this means for your family
This facility's rehab therapy team is highly regarded, making it a potential option for short-term recovery. However, the recurring reports of neglect, poor communication, and hygiene issues are significant red flags. If you choose this facility, maintain a daily physical presence to ensure your loved one's needs are met and to monitor their care directly.
Google Reviews
Google Reviews
152 reviews on Google“Accela Rehab and Care Center at Springfield receives highly polarized reviews, with many families praising the dedicated therapy teams and friendly staff, while others report severe neglect and communication failures. While some visitors describe the facility as clean and well-managed, multiple reviewers have raised critical concerns regarding hygiene, staffing shortages, and the loss of personal belongings. Families considering this facility should be aware of the inconsistency in care quality and the potential for communication gaps with management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Welcoming and friendly nursing staff
- Clean and well-maintained facility environment
- Active social and activity programming
Concerns
- Severe staffing shortages leading to neglect (mentioned by 9 reviewers)
- Poor communication with family members (mentioned by 6 reviewers)
- Loss or theft of personal belongings (clothing, glasses) (mentioned by 4 reviewers)
- Unsanitary conditions and odors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 154 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on staffing levels, what specific protocols do you have in place to ensure consistent, timely responses to call lights and resident needs throughout the day and night?
- 2I noticed your facility is very active in responding to online feedback; what is your formal process for keeping families updated on their loved one's daily health status and care plan changes?
- 3With your strong reputation for physical and occupational therapy, how do you integrate those sessions into the resident's daily schedule to ensure they don't miss out on other social activities?
- 4What measures are currently in place to ensure the security of personal items like clothing and eyewear, and how do you handle situations where a resident's belongings go missing?
- 5How are you addressing the recent health inspection findings to improve overall sanitation and ensure the facility maintains a clean, odor-free environment for residents?
- 6Since medication management is a critical part of care, could you walk me through your process for ensuring accuracy and preventing errors during the administration of daily prescriptions?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy and Occupational Therapy stuff are great. They all are helpful and while being friendly they also know when to get to business.”
“I’ve been here for a year my starting weight was 621 and currently 517 the staff are family to me... I would suggest you to be part of our family not nursing home or rehab.”
“My father has been at this facility since January 2023, since his stay they have lost an entire wardrobe 3 times. The television in his room... has been broken for 2 weeks despite several calls from me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of frequent family complaints about resident abuse, cleanliness, and medication errors, with families filing 103 complaint reports. Key recurring problems include medication management failures, inadequate infection control and sanitation, and violations of resident rights and dignity. While most deficiencies are marked as corrected, the high volume of ongoing complaints—including recent abuse protection failures and repeated pest control issues—suggests persistent operational problems that families should carefully consider.
Mar 10, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 5, 2026Routine12
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 14, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 21, 2025Complaint3
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jun 23, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jun 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Apr 17, 2024
$30,245
Fine
Dec 11, 2023
$11,538
Fine
Nov 13, 2023
$7,796
Fine
Nov 13, 2023
$7,797
Fine
Nov 6, 2023
$3,208
Fine
Oct 30, 2023
$2,858
Fine
Oct 10, 2023
$6,293
Ownership & Operations
Who Operates This Facility
Accela Rehab and Care Center at Springfield
for profit
Chain Affiliation
Accela Healthcare
4 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 4 (Worst)
Ownership & Management
Owners
Berkowitz, Cheskel
Owner
Berkowitz, Sam
Owner
Leifer, Joel
Owner
Ornstein, Marton
Owner
Zupnick, Joel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
152 reviews from families & visitors
Official Website
Visit accelaspringfield.com
Medicare data downloads
Original nursing home datasets
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