Woodlands Health and Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 92 Google reviews

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What this means for your family
While many families report positive experiences with the therapy team and facility cleanliness, the recurring reports of neglect and slow response times are critical red flags. If you choose this facility, we strongly recommend visiting during off-hours and weekends to verify staffing levels, and maintaining a daily presence to ensure your loved one's basic hygiene and care needs are being met.
Google Reviews
Google Reviews
92 reviews on Google“Woodlands Health and Rehab Center receives highly polarized reviews, with many families praising the facility's cleanliness, friendly staff, and effective physical therapy programs. Conversely, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call lights, poor hygiene, and inadequate staffing levels. Prospective families should be aware that while some report excellent experiences, others describe distressing incidents of residents being left unassisted for extended periods.”
Quality Themes
Tap a score for detailsStrengths
- Effective and professional physical therapy team
- Clean and well-maintained facility environment
- Attentive and compassionate individual staff members
- Responsive and visible administrative leadership
Concerns
- Slow or non-existent response to call lights (mentioned by 8 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 6 reviewers)
- Poor hygiene and lack of basic supplies (wipes, diapers, clean linens) (mentioned by 4 reviewers)
- Poor administrative communication and discharge planning (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given that physical therapy is a standout strength here, how do you ensure that progress carries over into the daily care provided by the nursing staff?
- 3When a resident needs assistance, what is your internal protocol for call light response times to ensure no one is waiting too long for help?
- 4Could you walk me through how you manage daily hygiene and supply needs, such as linens and personal care items, to ensure residents always have what they need?
- 5With current staffing levels, how do you ensure that each resident receives consistent, personalized attention throughout the day and night?
- 6How does your team handle medication management and communication with families when there is a change in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The facility is always clean, organized and inviting. My mom enjoys the variety of activities they offer and social events. The activities director and team are angels on earth!”
“I was diagnosed with brain cancer and put here to get well... one night shift they left me laying on the bed naked and wet all night. I am unable to Walk. This is the kind of place this is so if you care for your loved ones, please go somewhere else.”
“The aides couldn't clean someone because there weren't wipes or washcloths. I even heard a patient say she hopes she doesn't pee too much because they don't have any diapers left.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing issues with families filing 13 complaint-triggered deficiencies across recent surveys. The most recurring problems involve resident rights violations (particularly failure to notify families of injuries or changes), accident prevention and safety hazards, and fire safety system maintenance. Deficiencies in resident rights and safety supervision have persisted from 2023 into 2024, suggesting systemic problems that may not be fully resolved despite reported corrections.
Jun 24, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 19, 2024Routine11
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 22, 2023Complaint5
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 14, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Jun 2, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Federal Penalties
Fine
Nov 22, 2023
$14,680
Ownership & Operations
Who Operates This Facility
Woodlands Health and Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 54 of 125
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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