Longmeadow Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (57%)
- High RN turnover (56%)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · $46,771 in fines
What this means for your family
While the facility receives praise for its specialized pulmonary and vent units, the recent reports of neglect and hygiene issues are deeply concerning. We strongly recommend that families conduct an unannounced visit during off-hours to observe staffing levels and response times firsthand, as current reports suggest significant inconsistencies in care.
Google Reviews
Google Reviews
49 reviews on Google“Longmeadow Care Center presents a highly polarized environment, with a significant divide between glowing praise from staff and some family members, and severe allegations of neglect from others. While many reviewers highlight a compassionate and active team, particularly in the pulmonary and vent units, multiple families have reported serious concerns regarding hygiene, communication, and staffing levels. Families should be aware of the stark contrast between the facility's active social media presence and the critical reports of resident care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong pulmonary and ventilator care programs
- Engaging activities and social events
- Clean and well-maintained facility environment
Concerns
- Neglect and poor hygiene (soiled clothing/linens) (mentioned by 3 reviewers)
- Understaffing and slow response to call lights (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- High staff turnover and lack of management accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your pulmonary and ventilator care programs; could you tell us more about how your specialized medical team manages complex respiratory needs?
- 2How do you ensure that call lights are answered promptly and that residents' personal hygiene and linen changes are managed consistently throughout the day?
- 3What specific strategies do you use to ensure clear and frequent communication between the nursing staff and family members, especially if we have questions after hours?
- 4Could you describe the daily schedule of social events and activities available to help residents stay engaged with the community?
- 5In the event of a medical emergency or a sudden change in a resident's condition, what is the protocol for notifying the family and coordinating care?
- 6What steps is the facility taking to support staff stability and ensure that the nursing team remains consistent for our loved one?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was neglected several times. She was left in soiled pull ups and clothes that gave her repeat UTI’s. They were not checking on her appropriately for a memory care ward.”
“I am currently a resident here at Longmeadow. I DO NOT RECCOMEND this facility to ANYONE. No one know what the others are doing. I went 12 hours without being changed on multiple times.”
“My brother has been here for three months now, and this nursing home is the best one I have ever seen any of my Loved ones cared for! It is a relief to know that he is in great hands!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 13 deficiencies, with recurring issues in quality of care, medication management, and safety oversight. The most recent 2025 survey found serious problems with pressure ulcer care, nutrition, mobility assistance, and medication errors, while medication safety violations appeared in multiple complaint investigations from 2023-2024. Though all deficiencies show correction dates, the pattern of repeated medication and care quality issues across multiple complaint-driven surveys suggests ongoing operational challenges families should investigate during visits.
Apr 1, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Apr 1, 2025Routine18
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 8, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 20, 2024Complaint5
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 12, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 3, 2022Routine12
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Federal Penalties
Fine
Apr 1, 2025
$47,486
Payment Denial
Apr 1, 2025
9-day denial
Ownership & Operations
Who Operates This Facility
Longmeadow Care Center
for profit
Chain Affiliation
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 22 of 37
Ownership & Management
Owners
Christian Health Network II LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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