Majestic Care of Kent
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (70%)
- High RN turnover (64%)
Bottom 25% in OH · Meets national RN staffing standard · Below chain average · No penalties on record
What this means for your family
While recent reviews highlight a clean environment and friendly staff, the facility has a history of serious clinical and staffing concerns. We strongly recommend that families conduct an unannounced visit and specifically ask for the current nurse-to-patient ratio and the protocol for responding to call lights.
Google Reviews
Google Reviews
27 reviews on Google“Reviews for Majestic Care of Kent are highly polarized, reflecting a history of significant management and care concerns alongside more recent reports of cleanliness and friendly staff. While recent visitors praise the facility's appearance and staff attitude, long-term family members have historically reported serious issues regarding neglect, medication management, and understaffing. Prospective families should be aware that the facility underwent a change in ownership in 2025, which may influence current operations.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Engaging activities for residents
- Responsive to resident grooming and hygiene needs
Concerns
- Chronic understaffing leading to neglect (mentioned by 5 reviewers)
- Unresponsive to call lights (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Unprofessional or rude management/staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is quite active with events; could you walk me through a typical week of activities and how you encourage residents to participate?
- 2With 17 recent state violations on record, what specific steps is the leadership team currently taking to improve compliance and overall care quality?
- 3I see that management is very active in responding to online feedback; how do you use that resident and family input to make real-time changes to the care environment?
- 4Given the concerns some families have raised regarding response times, what is your internal protocol for ensuring call lights are answered promptly, especially during shift changes?
- 5Could you explain the oversight process for medication administration to ensure accuracy and prevent the types of errors that have been a concern for some families?
- 6How does your staffing model ensure that residents receive consistent attention for their hygiene and grooming needs throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“Extremely clean with no smells... Clothes are always clean. He is always dressed and groomed timely. Room is clean and tidy, with personal items put away and marked.”
“The specialized Memory Care unit is especially impressive. The team demonstrates genuine compassion, patience, and expertise in caring for residents with memory-related needs.”
“My mom was here hardly 2 months and passed away. Multiple times she was neglected, no nurse coming to the call light, and sometimes just left on the toilet.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 11 complaints triggering inspections, including serious abuse allegations, suggesting concerning patterns of care quality at this facility. The most recurring problems involve food safety and nutrition, infection control, and fire safety systems. While most issues show correction dates, food safety violations persist across multiple surveys, and one recent food safety deficiency from January 2026 remains without a correction plan.
Mar 12, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 29, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 10, 2025Routine18
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 10, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 10, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Jun 21, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Majestic Care of Kent
for profit
Chain Affiliation
Majestic Care
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 29 of 34
Ownership & Management
Owners
Mdg Majestic Ohio Operations Holdings LLC
Owner · Organization
Marx, David
Owner (parent company)
Alexander, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rewa, Angela
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Russell, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shatrov, Anzhelika
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Wolfe, Eric
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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