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Nursing HomeMedicaid Investigative

Majestic Care of Kent

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1290 Fairchild Avenue, Kent, OH 4424074 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 27 Google reviews

5
4
3
2
1
Majestic Care of Kent Nursing Home in Kent, OH — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (17 vs median 8.0)
  • High staff turnover (70%)
  • High RN turnover (64%)

Bottom 25% in OH · Meets national RN staffing standard · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

While recent reviews highlight a clean environment and friendly staff, the facility has a history of serious clinical and staffing concerns. We strongly recommend that families conduct an unannounced visit and specifically ask for the current nurse-to-patient ratio and the protocol for responding to call lights.

Google Reviews

Google Reviews

27 reviews on Google
Reviews for Majestic Care of Kent are highly polarized, reflecting a history of significant management and care concerns alongside more recent reports of cleanliness and friendly staff. While recent visitors praise the facility's appearance and staff attitude, long-term family members have historically reported serious issues regarding neglect, medication management, and understaffing. Prospective families should be aware that the facility underwent a change in ownership in 2025, which may influence current operations.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean9.0Activities8.0Meds1.0Memory8.0Comms3.0Value2.0

Strengths

  • Clean, well-maintained facility
  • Friendly and welcoming staff
  • Engaging activities for residents
  • Responsive to resident grooming and hygiene needs

Concerns

  • Chronic understaffing leading to neglect (mentioned by 5 reviewers)
  • Unresponsive to call lights (mentioned by 3 reviewers)
  • Medication management errors (mentioned by 2 reviewers)
  • Unprofessional or rude management/staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(4)'19(4)'23(4)'25(3)'26(4)

Distribution · 30 analyzed

5
13
4
1
3
0
2
2
1
14

How They Respond to Reviews

82%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is quite active with events; could you walk me through a typical week of activities and how you encourage residents to participate?
  • 2With 17 recent state violations on record, what specific steps is the leadership team currently taking to improve compliance and overall care quality?
  • 3I see that management is very active in responding to online feedback; how do you use that resident and family input to make real-time changes to the care environment?
  • 4Given the concerns some families have raised regarding response times, what is your internal protocol for ensuring call lights are answered promptly, especially during shift changes?
  • 5Could you explain the oversight process for medication administration to ensure accuracy and prevent the types of errors that have been a concern for some families?
  • 6How does your staffing model ensure that residents receive consistent attention for their hygiene and grooming needs throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

Extremely clean with no smells... Clothes are always clean. He is always dressed and groomed timely. Room is clean and tidy, with personal items put away and marked.

Long-term resident's family · 2023★★★★★

The specialized Memory Care unit is especially impressive. The team demonstrates genuine compassion, patience, and expertise in caring for residents with memory-related needs.

Memory care family member · 2025★★★★★

My mom was here hardly 2 months and passed away. Multiple times she was neglected, no nurse coming to the call light, and sometimes just left on the toilet.

Long-term resident's family · 2018☆☆☆☆
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
93%
Registered nurses for medical care
Total Nursing
3.29hrs
80%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.3%
Mixed vs Avgs
Here
15.3%
US
12.1%
OH
28.2%
Portage
20.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
14.4%
OH
5.8%
Portage
4.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
15.4%
OH
9.4%
Portage
7.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
15.3%
OH
6.9%
Portage
7.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.3%
Mixed vs Avgs
Here
21.3%
US
19.5%
OH
25.4%
Portage
23.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
5.3%
OH
6.3%
Portage
6.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
79.7%
OH
75.6%
Portage
75.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility47.0%
Worse than Avg
Here
47.0%
US
81.8%
OH
78.4%
Portage
77.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Portage
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
Well above state avg (10.1)
8 complaint-triggered

Families filed 11 complaints triggering inspections, including serious abuse allegations, suggesting concerning patterns of care quality at this facility. The most recurring problems involve food safety and nutrition, infection control, and fire safety systems. While most issues show correction dates, food safety violations persist across multiple surveys, and one recent food safety deficiency from January 2026 remains without a correction plan.

Mar 12, 2026Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jan 29, 2026Complaint
1
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Sep 10, 2025Routine
18
0607Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0843Potential for harm · WidespreadCorrected

Administration Deficiencies

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 10, 2025Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jul 10, 2023Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Jun 21, 2023Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Majestic Care of Kent

Organization Type

for profit

Chain Affiliation

Chain Name

Majestic Care

Chain Size

35 facilities nationwide

Chain avg rating: 2.6/5 · Rank 29 of 34

Ownership & Management

Owners

Mdg Majestic Ohio Operations Holdings LLC

Owner · Organization

100%

Marx, David

Owner (parent company)

Alexander, James

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rewa, Angela

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Russell, Robert

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Shatrov, Anzhelika

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Wolfe, Eric

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Marx, DavidManaging Control - Governing BodyWagner, JohnManaging Control - Governing BodyChamberlain, MargaretOfficer / DirectorPruitt, PaulOfficer / DirectorMajestic Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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