Arbors at Stow
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 86 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (55%)
- High RN turnover (53%)
Bottom 25% in OH · Below recommended RN staffing · Above recommended total nurse staffing · $284,216 in fines
What this means for your family
While the facility's specialized memory care pods are a unique and potentially beneficial feature, the recent surge in reports regarding hygiene and neglect is deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the units and the responsiveness of the staff during off-peak hours.
Google Reviews
Google Reviews
86 reviews on Google“Arbors at Stow receives highly polarized feedback, with many families praising the specialized memory care units and compassionate staff, while others report severe concerns regarding neglect, hygiene, and communication. While some families feel their loved ones are treated with dignity and kindness, a significant number of recent reviews describe distressing conditions, including poor sanitation, missing personal items, and inadequate staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Specialized memory care units by stage
- Helpful and empathetic admissions staff
- Welcoming and friendly nursing/aide staff
- Effective communication during transitions
Concerns
- Poor hygiene and cleanliness (soiled linens, urine smells, filthy clothing) (mentioned by 8 reviewers)
- Understaffing leading to neglect and slow response times (mentioned by 6 reviewers)
- Loss or misplacement of resident personal belongings and clothing (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how empathetic your admissions team is; how do you ensure that same level of care and communication continues once a resident has moved in?
- 2What specific protocols do you have in place to ensure linens and common areas are kept fresh and clean throughout the day?
- 3How does the nursing team manage medication schedules to ensure everything is handled accurately and timely?
- 4With the specialized memory care units you offer, what kind of daily activities or social engagement are planned to keep residents stimulated?
- 5Can you walk us through your process for tracking and protecting residents' personal belongings and clothing to prevent anything from getting lost?
- 6In the event of a medical emergency after hours, how is the transition of care managed between the floor staff and the on-call medical team?
Personalized based on this facility's data
Key Review Excerpts
“What’s great about this place is if you have mild dementia you’re separated from people that have moderate dementia and moderate dementia people are separated from the severe dementia or the end of life dementia.”
“I regretfully sent a positive review a few months ago, only because I was asked to do so by a staff member. Yes, I was actually asked to give a "good" review.”
“Every time I show up, my father has somebody else’s clothes on. The employees have no clue. I bought my father a new pair of shoes when I was there because all they had for him was a brown slipper and a blue slipper.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, triggering nearly half of all inspections and revealing recurring serious concerns including resident protection from abuse and neglect, accident prevention, and medication management. The facility has faced multiple abuse-related deficiencies across several years, with some accident prevention issues showing repeated violations even after corrections, indicating persistent safety challenges that warrant careful consideration.
Mar 25, 2026Complaint9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Jan 15, 2025Complaint7
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jan 15, 2025Routine7
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 21, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 24, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Sep 24, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jan 15, 2025
$80,350
Payment Denial
Jan 15, 2025
25-day denial
Fine
Sep 24, 2024
$47,927
Payment Denial
Sep 24, 2024
51-day denial
Fine
May 22, 2024
$18,233
Fine
Aug 17, 2023
$106,291
Ownership & Operations
Who Operates This Facility
Arbors at Stow
for profit
Chain Affiliation
Arbors at Ohio
16 facilities nationwide
Chain avg rating: 2.3/5 · Rank 7 of 16
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit arborsatstow.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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