Nursing HomeMedicaid Top Rated

Altercare Post-Acute Rehab Center

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

1463 Tallmadge Road, Kent, OH 44240|79 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.3/5

based on 68 Google reviews

(330) 296-6415 Directions Website

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What this means for your family

This facility's physical and occupational therapy departments are frequently praised as top-tier, making it a strong candidate for post-surgery recovery. However, the recurring reports of long call-light response times and medication delays are critical concerns. We strongly recommend that families plan to visit frequently to advocate for their loved one, especially on weekends when staffing appears to be thinner.

Google Reviews

68 reviews on Google

“Altercare Post-Acute Rehab Center receives highly polarized reviews, with many families praising the physical and occupational therapy teams while others report severe lapses in basic nursing care. While some families highlight a clean environment and attentive staff, numerous reports of long call-light response times, medication errors, and poor communication suggest significant inconsistency in quality. Families considering this facility should be prepared to be highly involved in their loved one's daily care and advocacy.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Clean and well-maintained facility
Professional and caring individual staff members
Responsive management when issues are escalated

Concerns

Excessive call-light response times (30-60+ minutes) (mentioned by 7 reviewers)
Understaffing leading to neglect or poor hygiene (mentioned by 6 reviewers)
Medication errors and delays in pain management (mentioned by 5 reviewers)
Missing personal belongings (mentioned by 3 reviewers)
Poor communication regarding patient status or discharge (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 71 analyzed

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given that physical and occupational therapy are noted as strong points here, how do you integrate those sessions into a resident's daily routine?
2I noticed the CMS staffing rating is a 3/5; could you explain how you manage staffing levels to ensure timely assistance when a resident uses their call light?
3What specific protocols are in place to ensure accuracy and punctuality when administering medications to residents?
4How do you keep families updated on their loved one's health status or discharge planning to ensure we stay well-informed throughout their stay?
5What measures do you take to help residents keep track of their personal belongings and ensure their items remain secure?
6I see that management is active in responding to feedback online; how do you use that family input to improve the day-to-day experience for residents?

Personalized based on this facility's data

Key Review Excerpts

“I had to make numerous calls regarding unanswered call lights of 30-45 minutes for help to the restroom and back, pain meds given to late, staff giving attitude when asked for ice, food was cold by the time it made it to them.”

Family member · 2021★☆☆☆☆

“The physical therapist was wonderful but he retired on April 29. We were heartbroken that our father had such inadequate care. Mis-diagnosed wounds and awful response time for changing dirty linens.”

Family member · 2022★☆☆☆☆

“When he had a relapse, the nurses were quick to spot and had him back in the hospital within a few hours. He left in much better shape than he arrived in.”

Family member · 2026★★★★★

Source: 68 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.75hrs

Registered nurses for medical care

Total Nursing

3.89hrs

95%

All nurses + aides combined

Staff Turnover

40%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.3%

6.9%

Portage

8.3%

😔

Residents with depression symptoms

↓ Lower is better

This Facility16.0%

Mixed vs Avgs

Here

16.0%

12.1%

28.2%

Portage

20.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility3.1%

Better than Avg

Here

3.1%

14.4%

5.8%

Portage

4.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.8%

Better than Avg

Here

4.8%

15.4%

9.4%

Portage

7.4%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility98.1%

Better than Avg

Here

98.1%

95.5%

94.5%

Portage

90.1%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility16.1%

Better than Avg

Here

16.1%

19.4%

21.6%

Portage

22.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.3%

Better than Avg

Here

95.3%

79.7%

75.6%

Portage

69.2%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.7%

Better than Avg

Here

91.7%

81.8%

78.4%

Portage

73.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.2%

Portage

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Well below state avg (10.1)

4 complaint-triggered

This facility shows a pattern of fire safety and building maintenance issues across three surveys, with recurring problems in smoke detection systems, emergency lighting, and exit doors. Most deficiencies involved building safety rather than direct patient care, though one issue with bowel and bladder care was cited in 2023. All violations have correction dates from the provider, but the repeated fire safety problems suggest ongoing maintenance challenges that families should discuss during visits.

Mar 12, 2026Complaint4 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 1, 2025Routine2 findings

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Aug 17, 2023Routine4 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jul 6, 2021Routine2 findings

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Altercare Post-Acute Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Altercare

Chain Size

22 facilities nationwide

Chain avg rating: 3.3/5 · Rank 2 of 22 (Best)

Ownership & Management

Owners

Tsg Nursing Centers, INC

Owner · Organization

100%

Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer