Woodland Springs Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 62 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High RN turnover (62%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in CHARLESTON HEALTHCARE GROUP chain · $79,787 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its compassionate staff and clean environment, making it a pleasant place for visits. However, families should be vigilant regarding medication protocols and should proactively verify communication procedures, as some reviewers have experienced difficulty reaching the facility by phone.
Google Reviews
Google Reviews
62 reviews analyzed“Families generally praise Woodland Springs for its warm, welcoming atmosphere and a staff that is frequently described as kind, professional, and attentive to resident well-being. While many visitors are impressed by the cleanliness and the friendly nature of the caregivers, there are serious allegations regarding medication errors and inconsistent hygiene care that should be investigated. Additionally, some visitors have noted difficulties with phone communication and the building's aging infrastructure.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional staff
- Clean and well-maintained environment
- Welcoming and hospitable atmosphere
- Engaging resident activities
Concerns
- Serious allegations of medication errors and lack of transparency
- Difficulty reaching staff via telephone or inconsistent phone communication (mentioned by 2 reviewers)
- Aging building infrastructure and room maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the friendly and welcoming atmosphere here; what kind of daily activities or social events do you have planned to keep residents engaged?
- 2Could you walk us through your specific protocols for medication administration and how you ensure accuracy for every dose?
- 3How does the nursing team communicate important health updates or changes in condition to family members, especially if we are unable to reach the facility by phone?
- 4What steps are being taken to address recent maintenance or infrastructure updates within the building to ensure resident comfort?
- 5In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
- 6Since many people praise the cleanliness of the facility, how often are the resident rooms and common areas deep-cleaned and inspected?
Personalized based on this facility's data
Key Review Excerpts
“The facility was clean, staff was welcoming and very helpful. I can see that the residents are well groomed and well taken care of. I love all the activities they do!”
“My experience at Woodland Springs the staff is friendly and the DON is very professional when addressing my question. The facility very clean and very warmth with decorations very well put together for the patient and anyone that's visiting is so enlightening.”
“The building is old and could be in better repair. Her first room had no TV and a very loud a/c unit. They were able to move her to a better room the next day. I feel she is well taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Woodland Springs Nursing Center shows concerning patterns with families filing 13 complaint-triggered deficiencies, particularly around accident prevention and safety hazards which have recurred multiple times. The facility struggles most with safety supervision, abuse prevention and reporting, and medication management, with recent issues in 2024-2025 suggesting ongoing problems despite correction plans.
Mar 2, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 30, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 15, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Jun 11, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Mar 2, 2026
$19,120
Fine
May 17, 2025
$29,858
Payment Denial
May 17, 2025
14-day denial
Fine
Jan 15, 2025
$12,428
Fine
Aug 31, 2024
$28,677
Fine
Jan 16, 2024
$8,824
Ownership & Operations
Who Operates This Facility
South Limestone Hospital District
for profit
CHARLESTON WACO OPERATIONS LLC
MICHAEL OKORONKWO
Chain Affiliation
Charleston Healthcare Group
5 facilities nationwide
Chain avg rating: 1.8/5 · Rank 2 of 4 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit charlestonhcgroup.com
Medicare data downloads
Original nursing home datasets
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