Crestview Healthcare Residence
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 93 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in Texas · Critically understaffed (RN) · $265,796 in fines
What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as the rehab team receives exceptional praise. However, if your loved one requires constant monitoring, you should specifically inquire about staffing levels during night and weekend shifts to ensure their needs are met.
Google Reviews
Google Reviews
93 reviews analyzed“Families considering Crestview Healthcare Residence will find a facility highly praised for its exceptional rehabilitation therapy and compassionate nursing staff. While many reviewers highlight significant improvements in care and cleanliness, some critical concerns regarding staffing levels during nights and weekends persist.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Strong communication with family members
Concerns
- Staffing shortages during nights and weekends (mentioned by 2 reviewers)
- Inconsistent cleanliness or odors in certain areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized and empathetic responses that frequently reference specific staff members, family members, or medical details mentioned in the reviews. The tone is consistently warm, professional, and focused on the facility's mission of compassionate care.
Questions for Your Tour
- 1I noticed the management is very active in responding to feedback online; how do you typically incorporate family suggestions into your daily operations?
- 2We've heard great things about your rehabilitation and physical therapy programs; could you tell us more about how a resident's personalized therapy plan is developed?
- 3How does the nursing team ensure consistent, high-quality care and attention during the night shifts and over the weekends?
- 4What steps are in place to maintain a consistently fresh and clean environment throughout all the different wings of the residence?
- 5Can you walk us through the protocol for handling a medical emergency after regular business hours?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Waco Healthcare and Rehabilitation cared for my sweet father-in-law during his final days on hospice, and our family will forever be grateful. He passed away on Christmas evening, but we had complete peace knowing he was surrounded by compassion, dignity, and genuine kindness.”
“The Rehabilitation Department came in and worked with him they worked really hard to get him up and help him walk again. Before he was discharged he was able to transfer himself from the bed into the wheel chair.”
“My mom was here for several months before she passed on; but her care at this facility was superb. Even though my mom had agitated dementia and was a handful, she was treated with dignity and respect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 13 complaints that revealed serious issues in medication management, resident rights, and infection control. Recurring problems include fire safety violations, medication errors, and residents not receiving dignified care or proper assistance with daily activities. While the facility corrects deficiencies when cited, the same problems reappear across multiple surveys, suggesting persistent challenges that families should investigate thoroughly before considering placement.
Aug 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 24, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 19, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 19, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 6, 2024
$56,550
Fine
May 24, 2023
$209,246
Ownership & Operations
Who Operates This Facility
Coryell County Memorial Hospital Authority
for profit
WACO HEALTHCARE LLC
SETH ROBINS
Chain Affiliation
Coryell County Memorial Hospital Authority
9 facilities nationwide
Chain avg rating: 2.5/5 · Rank 3 of 8
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit wacohc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Mercy House
< 1 miAssisted Living · Waco, TX
Lakeshore Village Nursing and Rehabilitation
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Woodland Springs Nursing Center
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Avir at Jeffrey Place
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Residency at Ridgewood
4.6 miAssisted Living · Waco, TX