Lakeshore Village Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (53%)
Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · Worst in EDURO HEALTHCARE chain · $135,984 in fines
What this means for your family
The facility's physical and occupational therapy departments are standout strengths that can lead to excellent recovery outcomes. However, families must be extremely vigilant regarding hygiene standards and the security of personal valuables, as multiple reports indicate issues with cleanliness and missing belongings.
Google Reviews
Google Reviews
51 reviews analyzed“Families considering Lakeshore Village will find a highly praised rehabilitation and therapy team that many residents credit with significant physical recovery. However, there are serious, recurring allegations regarding cleanliness, hygiene, and the security of residents' personal belongings and finances. While some staff members are described as family-like, others are criticized for unprofessionalism and lack of responsiveness to medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Kind and caring nursing staff
- Effective rehabilitation for pneumonia and mobility
- Friendly and welcoming atmosphere for some residents
Concerns
- Unsanitary living conditions and poor hygiene (mentioned by 4 reviewers)
- Theft or mismanagement of resident funds and belongings (mentioned by 2 reviewers)
- Inadequate or delayed rehabilitation services (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated, repetitive responses for negative reviews, often providing the same contact information and phrasing. Positive reviews receive slightly more personalized, enthusiastic acknowledgments, though they still follow a predictable pattern.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the rehab team works with residents to improve their mobility?
- 2What specific steps are being taken to ensure the living spaces and common areas are kept consistently clean and hygienic for the residents?
- 3How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 4Could you describe the daily meal schedule and how the dining experience is managed to ensure quality and variety for everyone?
- 5What is the protocol for managing resident belongings and funds to ensure everything stays secure and organized?
- 6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“When I first arrived at Lakeshore Village, I was unable to stand. I am now able to walk with a walker. Their physical and occupational therapy are wonderful.”
“My father in law was placed here by the VA. He is a dementia patient. They have been told by his VA doctors and others he is not permitted to leave. They have let him leave many times which has placed him in bodily harm, danger of wondering off.”
“My dad 87 years old with dimentia and PTSD was taken from providence Hospital to Lakeshore for physical therapy for a month and they had him sign papers and stole his Social Security check and had them direct deposit to their account!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 32 of 54 deficiencies triggered by family and resident complaints, indicating ongoing care issues that prompted external reports. The most recurring problems involve quality of care and safety (particularly accident hazards appearing multiple times), medication management, and nutrition services including food safety. While all identified deficiencies show correction dates, the high volume of complaint-driven citations suggests systemic challenges in maintaining consistent care standards, warranting careful consideration and thorough questioning during any visit.
Mar 3, 2026Complaint1
Resident Rights Deficiencies
Provide immediate access to any resident.
Dec 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 10, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Feb 20, 2025Routine5
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 20, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Sep 10, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
May 10, 2025
$23,593
Fine
Dec 16, 2023
$83,814
Fine
Jun 26, 2023
$28,577
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
WACO NURSING AND REHAB CENTER LLC
TRAVIS WARD
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.3/5 · Rank 14 of 21 (Worst)
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Sanderson, Clark
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit lakeshorevillagehc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Brookdale Lakeshore
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Crestview Healthcare Residence
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Mercy House
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Brookdale Lake Brazos
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The Highlands Nursing and Rehabilitation
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Residency at Ridgewood
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