Brookdale Lakeshore
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 34 Google reviews
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What this means for your family
This facility has a long-standing reputation for providing a loving, family-like atmosphere and excellent food. However, you should closely monitor recent reports of understaffing and missed medical appointments, and ask management specifically how they ensure residents reach their doctor appointments on time.
Google Reviews
Google Reviews
34 reviews analyzed“Families often praise the facility for its warm, compassionate staff and the sense of community it provides to residents, particularly those with dementia. However, recent reviews raise serious concerns regarding understaffing, missed medical appointments, and a lack of responsiveness to family needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Engaging activities and outings
- Welcoming and family-oriented environment
- Safe environment for dementia care
Concerns
- Understaffing and lack of assistance with medical appointments
- Lack of one-on-one interaction for dementia patients
- Poor communication and failure to return calls
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated, repetitive responses that rely on standard corporate phrasing. While they acknowledge the reviews, they rarely address the specific details of the complaints, instead directing users to a central phone number or stating that management has been notified.
Questions for Your Tour
- 1It is so wonderful to see how much the staff seems to care for the residents here; how do you ensure that each person gets that personalized, one-on-one attention they need?
- 2We love the idea of the engaging outings mentioned in your community; could you tell us more about what a typical week of activities looks like for the residents?
- 3How does the team handle coordination and transportation for external medical appointments to ensure nothing is missed?
- 4What is the best way for our family to stay in regular contact with the care team regarding updates on our loved one's well-being?
- 5How does the facility manage staffing levels during the evening and overnight hours to ensure everyone stays safe and supported?
- 6Since the environment feels so family-oriented, how often are family members encouraged to visit or participate in community events?
Personalized based on this facility's data
Key Review Excerpts
“The staff Is kind and warm, and most of all she is SAFE there. She was very hesitant to leave her home. However she is nothing but smiles when we visit and has not asked to go "home" in the 4 months she has been there.”
“Staff is outstanding and make you feel at home! They stop at nothing to make your experience warm and inviting, from their comfortable community areas and choice of suites to exceptional outdoor landscaping.”
“The chefs make delicious meals (we know we have eaten there too) and do their best to accommodate everyone’s needs. The activities and outings are fun and engaging and they do a wonderful job of building community.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Lakeshore's most recent comprehensive inspection in October 2021 showed no new violations. Previous inspections in September 2019 identified issues regarding lighting levels, physical hazards, and gas line pressure testing, all of which were documented as corrected by late 2019.
Oct 14, 2021RoutineCleanReport
No deficiencies found during this inspection.
Sep 4, 2019Routine
Life Safety Code (3 violations)
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to provide a site and/or building free of fire, health, or physical hazards.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
Ownership & Operations
Who Operates This Facility
Brookdale Senior Living Communities, INC
for profit
HEATHER GILLASPIE
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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