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Nursing HomeMedicaid Investigative

Woodard Creek Health & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3333 Ensign Road Northeast, Olympia, WA 98506152 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 132 Google reviews

5
4
3
2
1
Woodard Creek Health & Rehabilitation Nursing Home in Olympia, WA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (34 vs median 14)
  • High staff turnover (79%)
  • High RN turnover (78%)

Bottom 25% in WA · Meets national RN staffing standard · Very high staff turnover · Worst in PROVIDENCE HEALTH & SERVICES chain · No penalties on record

Source: Medicare data

What this means for your family

This facility is highly regarded for its friendly staff and effective rehabilitation programs, making it a strong candidate for recovery. However, families should be aware of potential delays in response times during weekends and should proactively monitor medication management and meal quality for their loved ones.

Google Reviews

Google Reviews

132 reviews on Google
Woodard Creek Health & Rehabilitation (often referred to as Olympia Transitional Care) receives high praise for its friendly, attentive staff and clean, welcoming environment. While many families report excellent experiences with rehabilitation and nursing care, a recurring subset of reviewers expresses frustration regarding weekend staffing levels, inconsistent medication management, and occasional delays in responding to patient needs.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean8.0Activities7.0Meds3.0Memory8.0Comms6.0ValueN/A

Strengths

  • Warm, attentive nursing and therapy staff
  • Clean and well-maintained facility
  • Effective rehabilitation and physical therapy programs
  • Welcoming and helpful front-desk reception

Concerns

  • Lack of physical therapy services on weekends (mentioned by 2 reviewers)
  • Slow response times to call lights/buzzers (mentioned by 3 reviewers)
  • Inconsistent medication management (mentioned by 2 reviewers)
  • Poor food quality and cold meal delivery (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(7)'19(1)'21(9)'23(27)'25(57)'26(18)

Distribution · 159 analyzed

5
127
4
16
3
2
2
2
1
12

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that rehabilitation is a core strength here, how do you ensure therapy continuity for residents who might need support or exercises over the weekend?
  • 2I noticed some feedback regarding meal temperatures and quality; what steps are you taking to improve the dining experience and ensure meals arrive warm and appetizing?
  • 3With the current staffing levels, what is your internal protocol for monitoring call lights to ensure residents receive timely assistance when they need it?
  • 4Could you walk me through your current process for medication management to ensure accuracy and consistency for residents with complex health needs?
  • 5In light of the recent CMS health inspection reports, what specific improvements or changes has the facility implemented to address those findings and enhance overall care quality?
  • 6What does a typical social or activity schedule look like for residents to ensure they stay engaged and active throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The staff is welcoming and friendly. My loved one is being treated with care, dignity and desegregation.

Family member · 2024★★★★★

The physical therapy team has made so much progress within just three days and gives me hope.

Family member · 2023★★★★★

The only downside was, when I First (1st) visited (back in November) I didn't catch why My Uncle was "out of it."<-I don't know if, they said anything of why My Uncle was "out of it." or, if they did.

Family member · 2025★★★★
Source: 132 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
85%
Registered nurses for medical care
Total Nursing
3.59hrs
88%
All nurses + aides combined
Staff Turnover
81%
Lower is better (< 30% = good)
RN Turnover
83%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
15.5%
WA
15.2%
Thurston
21.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
19.4%
WA
23.0%
Thurston
20.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
12.1%
WA
17.2%
Thurston
15.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.9%
Worse than Avg
Here
21.9%
US
15.3%
WA
18.8%
Thurston
17.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.0%
Mixed vs Avgs
Here
13.0%
US
19.5%
WA
12.2%
Thurston
10.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.2%
Worse than Avg
Here
89.2%
US
95.5%
WA
93.8%
Thurston
95.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.3%
Mixed vs Avgs
Here
80.3%
US
81.8%
WA
87.8%
Thurston
79.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.9%
Better than Avg
Here
81.9%
US
79.8%
WA
82.0%
Thurston
76.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
WA
1.3%
Thurston
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

42deficiencies
1penalties
Well above state avg (17.1)
34 complaint-triggered

This facility has a concerning pattern of recurring violations, particularly around abuse/neglect reporting, quality of care, and medication management. With 26 deficiencies triggered by family complaints across multiple years, the facility repeatedly struggles with timely reporting of suspected abuse and ensuring adequate treatment according to resident preferences. Issues with nursing staff competency, care planning, and facility safety persist across surveys despite corrections, suggesting systemic problems that may impact resident wellbeing and safety.

Mar 2, 2026Complaint
7
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 5, 2026Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 7, 2026Complaint
3
0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 4, 2025Complaint
6
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jun 30, 2025Complaint
3
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Jun 24, 2025Routine
27
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Jan 7, 2026

$12,735

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woodard Creek Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Hill Valley Healthcare

Chain Size

44 facilities nationwide

Chain avg rating: 2.4/5 · Rank 6 of 7 (Worst)

Ownership & Management

Owners

Woodard Operations Holdings LLC

Owner · Organization

Lion 26 Holdings LLC

Owner (parent company) · Organization

Sabrina 1818 Holdings LLC

Owner (parent company) · Organization

Saessy Irrevocable Trust

Owner (parent company) · Organization

Tatiriq Irrevocable Trust

Owner (parent company) · Organization

Key personnel

Lion 26 Holdings LLCManagerSabrina 1818 Holdings LLCManagerSaessy Irrevocable TrustManagerTatiriq Irrevocable TrustManagerWoodard Operations Holdings LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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