Dungarvin Washington, LLC (thurston)
Limited public data on Dungarvin Washington, LLC (thurston). Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 7 Google reviews
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What this means for your family
While individual staff members have been noted as providing excellent support, the facility struggles with significant instability when those key people leave. Families should prioritize asking about staff retention rates and how they ensure continuity of care during personnel transitions.
Google Reviews
Google Reviews
7 reviews on Google“Families should approach this facility with caution as reviews indicate significant instability in service continuity and staffing. While some individuals have experienced excellent support from specific job coaches, others report a high turnover rate and a lack of genuine care from the staff.”
Quality Themes
Tap a score for detailsStrengths
- Excellent support from specific job coaches
- Effective individual-level service delivery
Concerns
- High staff turnover and lack of emotional connection in care
- Difficulty maintaining service quality after key staff departures
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the personalized support from your job coaches; how do you ensure that same level of individualized care is maintained across the whole team?
- 2When a long-term staff member moves on, what steps do you take to make sure the transition is smooth and the quality of care remains consistent for the residents?
- 3How do you foster deep, meaningful emotional connections between the care team and the residents to ensure they feel truly at home?
- 4What is your process for communicating important updates or changes in care to us as a family to ensure we are always in the loop?
- 5Can you tell us about some of the daily activities or community outings that residents typically participate in?
- 6In the event of a medical emergency or a change in health status after hours, what is the specific protocol for contacting both medical professionals and our family?
Personalized based on this facility's data
Key Review Excerpts
“The job coach I worked with provided excellent support, but my overall experience with the organization after her leave/departure was extremely difficult.”
“They talk a good talk but don't walk the walk they have a high turnover rate and love hiring body's and not heart beats”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 25, 2025Investigation
A follow-up inspection on 12/11/2025 confirmed that the deficiencies were corrected.
The provider administered an 'as needed' Albuterol Sulfate inhaler in place of a daily prescribed Fluticasone Propionate inhaler multiple times between February and March 2025 due to running out of the daily medication without proper authorization or timely notification to administration.
May 2, 2025Investigation
The document indicates that deficiencies found in report 51467 (completion date 01/29/2025) were verified as corrected during a follow-up inspection on 05/02/2025.
Provider failed to allow department representatives to review records, obstructing the ability to ensure client care needs were met.
Provider failed to keep and store client records, preventing the ability to ensure care plan compliance and track health history.
Provider failed to provide instruction/support as identified in client's individual support plan, placing client at risk for negative health implications.
Provider did not have systems in place to ensure medications were given as ordered, placing client at risk for medication errors/over-medication.
May 14, 2024Investigation
The complaint intake ID is 131595. The alarm was confirmed removed on 05/13/2024.
The provider failed to ensure a client was treated with dignity and consideration by installing an unauthorized alarm on the client's bedroom window contrary to their Positive Behavior Support Plan, which explicitly stated alarms were not needed on bedroom windows.
Jan 11, 2024EnforcementPenaltyReport
This letter serves as formal notice that conditions placed on the facility's certification on May 31, 2023, were lifted effective January 2, 2024.
May 31, 2023EnforcementPenaltyReport
Letter details Imposition of Conditions. Facility is required to conduct specific staff training, develop water temperature control systems, and submit weekly progress reports to RCS.
Provider failed to prevent neglect: water temperatures exceeded 120 degrees Fahrenheit, a client was left unattended, and staff lacked training on emergency policies and individual support plans. This resulted in second and third degree burns to a client and a 45-minute delay in emergency treatment.
May 24, 2023Investigation
The document also includes a follow-up letter dated 01/04/2024 confirming these deficiencies were corrected.; Includes signature by Kendra Ellis, Senior Director. References Thurston employees and internal investigation dates 3/27/2023-4/03/2023.
The provider failed to ensure staff followed emergency response policies. A language barrier and lack of training caused a 45-minute delay in calling 911 following the resident's injury.
The facility failed to maintain household water temperatures below 120 degrees Fahrenheit. The water temperature was measured at 133 degrees, leading to second and third-degree burns on a resident.
The provider failed to protect the resident from neglect, specifically regarding safe water temperatures, supervision, and timely emergency medical intervention.
Staff A lacked a clear understanding of the individual support plan and did not have sufficient English proficiency to effectively communicate or report the medical emergency.
Staff failed to implement the resident's Individual Instruction and Support Plan (IISP) which specified the resident must not be left unattended while bathing, resulting in severe burn injuries.
Sep 20, 2022Inspection18Report
There is a follow-up letter dated 05/14/2024 confirming that the deficiencies listed were corrected.; The document references multiple instances of staff 'Staff L' being no longer employed following identified deficiencies.
Provider failed to ensure department-issued SNAP benefits met regulatory requirements for a household of one, resulting in shared groceries and risk of loss.
Provider failed to ensure medications were administered or available as ordered for two clients, including missing PRN meds and failure to follow bowel protocols.
Smoke alarm issues.
Medication documentation/reordering issues.
Provider failed to maintain a current running balance for a client's cash account, leading to funds being unaccounted for.
Provider failed to maintain current, written property records for items purchased by a client.
Staff assisted client with medications without proper delegation; missing guardian consent.
Medication administration documentation issues.
Provider failed to ensure a working smoke detector was present in one client's home.
Provider failed to accurately document medication administration; staff initialed for medication that was not physically present.
Food for multiple clients was not labeled separately; House Coordinator failed to follow labeling policy.
Medications not reordered timely; Bowel Protocol compliance issues.
Sharps and chemicals were not secured properly.
Provider failed to ensure nurse delegation requirements for two clients; staff performed tasks without delegation and without consent from legal representative.
Provider failed to ensure medication was altered/mixed only when approved by a practitioner and documented.
Provider failed to implement positive behavior support plan protocols; chemicals and sharps were not stored securely as required.
Inaccurate cash account ledgers; staff failed to follow documentation policy.
Client property records not updated for items like air conditioner and TV.
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References & Resources
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Google Reviews
7 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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