Panorama City Conv & Rehab Ctr
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 195 Google reviews
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What this means for your family
Panorama City is widely regarded as a premier retirement community with excellent amenities and a strong reputation for long-term care. While the overall feedback is very positive, families should inquire about the facility's after-hours support protocols and dining service expectations to ensure they align with their loved one's needs.
Google Reviews
Google Reviews
195 reviews on Google“Panorama City is a large, well-maintained retirement community that offers a wide range of amenities, including restaurants, theaters, and walking trails. Most residents and their families praise the beautiful grounds and the attentive, professional care provided by the nursing staff. While the vast majority of feedback is highly positive, a few reviewers have noted concerns regarding after-hours service responsiveness and occasional rudeness from dining staff.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- Attentive and professional nursing staff
- Abundant onsite amenities and activities
- Strong sense of community and social engagement
Concerns
- Slow response times or lack of services after hours (mentioned by 2 reviewers)
- Rude or unprofessional dining room staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 224 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With the facility having 155 residents, how do you ensure that each resident receives consistent, personalized attention during evening and overnight hours?
- 2I’ve read great things about your social engagement programs; could you walk me through what a typical week of activities looks like for a resident here?
- 3Given the recent state violations, what specific steps have been taken to address those concerns and improve your internal oversight?
- 4How do you approach training and professional development for your dining room staff to ensure residents always feel welcomed and well-cared for during meal times?
- 5Can you explain your protocol for medical emergencies and how you communicate updates to family members when a resident requires urgent care outside of standard business hours?
- 6Your grounds and facilities are clearly well-maintained; how do you balance keeping the environment beautiful while ensuring it remains safe and accessible for residents with varying mobility needs?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was amazing and the attention and care from assistants was the best. Very clean every where in the buildings. The menu for the patients and visitors was beyond any others we have ever experienced.”
“The nurses are very attentive, professional, friendly, seem to love their jobs and truly care for their patients. I was only here short term but felt welcome and well cared for.”
“They took such good care of my mother, who had dementia, and my father who passed away, a resident in their Assisted Living. I would give them 8 out of 5 stars if I could.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints resulting in serious deficiencies, with recent 2025 violations involving failure to report suspected abuse and inadequate accident prevention measures. The facility shows recurring problems with care planning and assessment, safety hazards, and food handling across multiple years. While all violations have correction dates, the pattern of repeated issues in core care areas and ongoing family complaints about safety and quality standards raises significant concerns about consistent, reliable care.
Jan 27, 2026Routine6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 17, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 15, 2024Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 11, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Jan 27, 2026
$31,714
Fine
May 12, 2025
$11,190
Ownership & Operations
Who Operates This Facility
Panorama City Conv & Rehab Ctr
nonprofit
Ownership & Management
Owners
Flemming, Stanley
Owner
Wilkerson, Dennis
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
195 reviews from families & visitors
Official Website
Visit panorama.org
Medicare data downloads
Original nursing home datasets
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