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Assisted Living

Garden Courte Alzheimer Community

Limited public data on Garden Courte Alzheimer Community. Call, tour, and ask to meet current residents' families — your own impression matters most.

626 Lilly Rd Ne, Olympia, WA 9850693 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.7/5

based on 31 Google reviews

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What this means for your family

Garden Courte offers a vibrant activity program and a warm environment that many families appreciate for their loved ones. However, due to serious, recurring reports of medication errors and neglect, we strongly advise you to conduct unannounced visits and closely monitor your loved one's care plan and hygiene during the first few months of residency.

Google Reviews

Google Reviews

31 reviews on Google
Garden Courte Alzheimer's Community receives highly polarized feedback, with many families praising the compassionate staff and engaging activity programs, while others report severe concerns regarding neglect and poor communication. While some families feel their loved ones thrived in a warm, home-like environment, others have documented distressing experiences involving medication errors, hygiene issues, and lack of transparency during transitions.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean8.0Activities9.0Meds2.0Memory6.0Comms3.0ValueN/A

Strengths

  • Engaging daily activities and events
  • Warm and home-like environment
  • Compassionate and dedicated long-term staff
  • Effective transition support for new residents

Concerns

  • Neglect and poor hygiene care (mentioned by 3 reviewers)
  • Medication management errors (mentioned by 2 reviewers)
  • Lack of communication with families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'20(3)'22(11)'24(4)'26(2)

Distribution · 35 analyzed

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How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that the team is very responsive to online feedback; how do you maintain that same level of open communication with families regarding their loved one's daily well-being?
  • 2Since your residents enjoy such a variety of daily activities, could you walk me through how you tailor these programs to meet the specific needs of someone who might be more reserved or have different interests?
  • 3What specific protocols do you have in place to ensure that medication administration is double-checked and accurately tracked for every resident?
  • 4Given the importance of maintaining a high standard of personal care, what is your process for monitoring and ensuring that each resident's hygiene needs are consistently met throughout the day?
  • 5How do you ensure that families are kept in the loop regarding any changes in their loved one's health or care plan, especially during the initial transition period?
  • 6What is your procedure for handling urgent medical needs or sudden health changes to ensure residents receive immediate and appropriate attention?

Personalized based on this facility's data


Key Review Excerpts

The staff's encouragement, dedication to fun activities that have catered to her interests and support over the past nine months have helped my sister thrive and adjust.

Memory care family member · 2022★★★★★

What I appreciated most about Garden Courte is the effort made to create a warm and homey environment for residents, filled with daily events and social engagement activities.

Memory care family member · 2023★★★★★

This facility was a disaster for my mom. We relocated her after only two months. I think the higher functioning side of GC is great, but the other side for more intensive care was beyond awful.

Memory care family member · 2022☆☆☆☆
Source: 31 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

23total
118deficiencies
Feb 19, 2026Investigation

The document encompasses findings from multiple intake IDs (206083, 206730, 206976, 207494, 208012, 208355, 208565) related to residents falling and safety monitoring failures.; The document identifies a breakdown in the process of ensuring physician orders for diagnostic tests are followed up on and processed correctly.

Policies and proceduresWAC 388-78A-2600

The facility failed to ensure staff documented mandatory safety checks for 3 residents following falls, and failed to ensure a timely urine sample was collected for a resident.

Facility failed to ensure a urine analysis (UA) sample ordered for R3 was collected and processed in a timely manner. The sample was left in a laboratory box and not picked up, causing a delay in treatment for R3's medical condition and potential contribution to falls.

Jun 10, 2025Investigation

Letter confirms that deficiencies for the listed WAC regulations were corrected and the facility met licensing requirements as of the 06/10/2025 follow-up inspection.; Both cited deficiencies were noted as recurring issues from previous inspections in 2022, 2023, and early 2024.

Monitoring residents' well-beingWAC 388-78A-2120
Monitoring residents' well-beingWAC 388-78A-2120-3-a
Monitoring residents' well-beingWAC 388-78A-2120-4
InvestigationsWAC 388-78A-2371Corrected Jan 10, 2025

Facility failed to document and determine investigative findings to rule out abuse or neglect for 2 of 2 residents reviewed with injuries of unknown origin.

Monitoring residents' well-beingWAC 388-78A-2120-3
Monitoring residents' well-beingWAC 388-78A-2120-3-b
Monitoring residents' well-beingWAC 388-78A-2120Corrected Jan 10, 2025

Facility failed to evaluate and implement new preventative interventions after resident falls for 4 of 4 residents reviewed, failing to communicate these interventions to floor staff.

Jan 17, 2025Enforcement
$400.00Report

This letter serves as formal notice of a $400.00 civil fine.

Monitoring residents' well-beingWAC 388-78A-2120(3)(a)(b)(4)

The licensee failed to take actions after falls occurred in the community which resulted in injuries for two residents reviewed, placing residents at risk for repeated falls and injury. This is an uncorrected deficiency previously cited on December 4, 2024.

Dec 4, 2024Enforcement
$500.00Report

This is a recurring deficiency previously cited on August 4, 2023, and June 14, 2022. A civil fine of $500.00 was imposed.

InvestigationsWAC 388-78A-2371(1)(2)(3)

The licensee failed to document and determine the investigative findings to rule out the possibility of abuse or neglect, and failed to document preventative measures to prevent recurrence, for two residents.

Sep 30, 2024Investigation

The facility previously had a recurring deficiency with this same regulation cited on 11/29/2021. A follow-up inspection on 01/17/2025 indicated no new deficiencies were found.

Reporting abuse and neglectWAC 388-78A-2630Corrected Sep 30, 2024

The facility failed to report allegations of sexual abuse involving a staff member and two residents to the Department in a timely manner.

Sep 26, 2024Investigation

Letter references two prior compliance determinations: 47888 (completed 09/26/2024) and 43018 (completed 06/25/2024).

Safety of the built environmentWAC 388-78A-2703Corrected Sep 26, 2024

Department found that deficiencies for this regulation were corrected.

Aug 14, 2024Investigation

Follow-up inspection on 10/11/2024 (per cover letter) confirmed no deficiencies and that WAC 388-78A-2260, 2260-2, and 2260-2-d were corrected.

Storing, securing, and accounting for medicationsWAC 388-78A-2260Corrected Aug 14, 2024

Facility failed to properly secure medications in a locked compartment, resulting in a resident with memory loss consuming another resident's medication.

Aug 6, 2024Inspection

Follow-up inspection conducted 08/06/2024; no deficiencies found. Compliance determinations 45270 and 43293 are addressed.; Several deficiencies are noted as uncorrected and recurring from previous inspections on 01/11/2024 and 03/20/2024.; Report notes multiple uncorrected deficiencies previously cited on 01/11/2024. Building issues including ceiling leaks, broken cabinet hinges, and fire extinguisher covers were also noted.; Includes secondary report for an uncorrected deficiency regarding chemical storage (License # 1111, Compliance # 38292, Completion 03/20/2024) and investigation of medication administration errors (Intake IDs 109787, 109547).; Plan/Attestation Statements in the document were signed by the Administrator on 2/1/24, with a stated correction date of 2/25/24.; Pages 25-39 of 66. Multiple systemic failures regarding documentation, infection control, and privacy were noted.; The document also contains extensive findings regarding improper medication management, including the unauthorized administration of one resident's medication to another (R9's olanzapine given to R10) and failure to destroy expired/discontinued medications.; The facility administrator signed the Plan/Attestation Statement on 02/01/24 (dated 2/25/24 in some fields), certifying compliance with the cited regulations.

Other requirementsWAC 388-78A-2040-1
Other requirementsWAC 388-78A-2040
Service agreement planningWAC 388-78A-2130Corrected Feb 24, 2024

Failed to complete 30-day Service Plan Agreements for 3 newly admitted residents.

Examination of survey or inspection resultsRCW 70.129.070Corrected Feb 25, 2024

Facility failed to maintain a current, publicly accessible binder of inspection results.

Maintenance and housekeepingWAC 388-78A-3090Corrected Feb 25, 2024

Facility failed to maintain a safe, sanitary, and well-maintained environment (e.g., missing flooring, exposed raw wood). Note: Also lists a separate incident of a hole in a bathroom floor and damaged floor in South dining room.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Feb 25, 2024

Failed to have updated service plan agreements for Residents 1 and 2.

General design requirements for memory careWAC 388-78A-2381Corrected Feb 25, 2024

Failed to allow resident access to their rooms at all times; doors were found locked.

Safe storage of supplies and equipmentWAC 388-78A-3100

Failed to secure potentially hazardous supplies accessible to memory care residents.

Other requirementsWAC 388-78A-2040-2
Other requirementsWAC 388-78A-2040Corrected Feb 25, 2024

Facility failed to secure oxygen cylinders properly and fire safety doors were propped open with various items (rubber wedges, wood blocks), creating fire safety risks.

Food sanitationWAC 388-78A-2305Corrected Feb 25, 2024

Improper food storage/labeling (items on floor, open bags), unclean equipment (ice machine), and staff failed to perform proper hand hygiene/glove usage.

Tuberculosis Two step skin testingWAC 388-78A-2484Corrected Feb 25, 2024

Failed to ensure 3 new staff members were screened for TB with the required two-step skin testing.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Feb 25, 2024

Failed to have Registered Nurse (RN) delegation written consent for Resident 1 and failed to document evaluation for new medication technicians regarding insulin administration.

Water supplyWAC 388-78A-2950Corrected Feb 25, 2024

Failed to maintain safe hot water temperatures (between 105F and 120F); observed temperatures as high as 127.0F.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Feb 25, 2024

Failed to ensure staff completed required orientation training and documentation.

Other requirementsWAC 388-78A-2040Corrected Feb 25, 2024

Facility failed to ensure fire extinguishers were serviced timely and failed to keep fire/smoke barrier doors closed, with doors propped open by various objects.

Communication systemWAC 388-78A-2930Corrected Feb 25, 2024

Facility failed to provide a call system/pull cord in living areas for sampled residents to summon staff.

Food sanitationWAC 388-78A-2305

Issues with food storage/labeling, improper cleaning of kitchen areas, staff observed cross-contaminating food with gloved hands, and expired food handler cards for staff.

Examination of survey or inspection resultsRCW 70.129.070

Facility failed to have the most recent inspection results publicly posted and accessible to residents and visitors.

Background checks Employment Nondisqualifying informationWAC 388-78A-24701

Facility failed to complete a character, competence, and suitability (CCS) determination for 5 staff members before they were cleared to work.

Maintenance and housekeepingWAC 388-78A-3090

Facility environment was not kept in a safe, sanitary, and well-maintained condition; includes unsanitary bathrooms, water leaks in ceiling, and trash/debris around exterior dumpsters.

Infection controlWAC 388-78A-2610Corrected Feb 25, 2024

Staff failed to perform hand hygiene and dragged soiled linen/trash bags on the floor, placing residents at risk for cross-contamination.

Content of resident recordsWAC 388-78A-2410Corrected Feb 25, 2024

Facility failed to document medication administration (injections) on the MAR, resulting in inaccurate records.

Timing of disclosureWAC 388-78A-2720Corrected Feb 25, 2024

Facility failed to provide a copy of the disclosure of services to family or resident representatives for 4 of 9 sampled residents upon admission.

Prescribed medication authorizationsWAC 388-78A-2220Corrected Feb 25, 2024

Facility failed to administer medications as ordered by the physician for 2 of 2 residents (R10 and R11).

Monitoring residents' well-beingWAC 388-78A-2120

Facility failed to follow physician-ordered blood pressure parameters for R6 and R10, and failed to notify the physician for R11's out-of-range blood sugar readings.

General design requirements for memory careWAC 388-78A-2381

Facility failed to allow residents access to their own rooms without staff assistance; doors were found locked automatically from the outside.

Safe storage of supplies and equipmentWAC 388-78A-3100

Facility failed to secure hazardous materials (bleach wipes, ointments, lotions) accessible to memory care residents.

Resident rightsWAC 388-78A-2660Corrected Feb 25, 2024

Staff entered resident rooms without knocking or announcing themselves; facility also restricted families from visiting during mealtimes.

Service agreement planningWAC 388-78A-2130

Facility failed to complete a 30-day service agreement for Resident 8.

Reporting abuse and neglectWAC 388-78A-2630

Facility failed to post state agency/ombudsman contact information in areas accessible to residents, visitors, and staff.

Background checksWAC 388-78A-2466

Facility failed to ensure 3 of 4 sampled staff had updated Washington State background checks every two years.

Tuberculosis Two step skin testingWAC 388-78A-2484

Facility failed to ensure 4 of 7 sampled staff were screened for tuberculosis with the required two-step skin testing.

Maintain resident records and preserve their confidentialityWAC 388-78A-2380Corrected Feb 25, 2024

Facility failed to maintain confidentiality of resident records (papers left in hallway) and secure computer screens with resident information on medication carts.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Feb 25, 2024

Facility failed to have Registered Nurse delegation services and documentation in place for sampled residents, risking care by untrained staff.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to have resident service plan agreements updated with the most accurate information.

Nonavailability of medicationsWAC 388-78A-2240Corrected Feb 25, 2024

Facility failed to have prescribed medication available for R10, resulting in the administration of another resident's medication.

Medication servicesWAC 388-78A-2210Corrected Feb 25, 2024

Facility failed to dispose of medications for residents who no longer resided there, administered expired insulin, failed to follow physician orders for medication parameters, and administered medications not prescribed to the resident.

Water supplyWAC 388-78A-2950

Facility failed to maintain safe water temperatures (105-120F) in resident rooms, with readings as high as 129.9F.

Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure staff completed required orientation training, safety training, and continuing education.

Policies and proceduresWAC 388-78A-2600

Facility failed to implement disaster policies during a gas leak; staff continued to work in the area rather than evacuating.

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