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Nursing HomeMedicaid

Olympia Transitional Care and Rehabilitation

Strong Medicare quality ratings; families often praise warm, attentive nursing and therapy staff. Still worth an in-person visit.

430 Lilly Road Northeast, Olympia, WA 98506113 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 132 Google reviews

5
4
3
2
1
Olympia Transitional Care and Rehabilitation Nursing Home in Olympia, WA — Street View
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What this means for your family

This facility is highly regarded for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for recovery. However, families should be aware of potential gaps in weekend therapy and should proactively monitor medication schedules and call-light response times to ensure their loved one's needs are met consistently.

Google Reviews

Google Reviews

132 reviews on Google
Olympia Transitional Care and Rehabilitation receives high praise for its friendly, attentive nursing and therapy staff who often treat residents like family. While many families report positive experiences with rehabilitation and overall care, some reviewers have raised concerns regarding inconsistent medication management, slow response times to call lights, and a lack of weekend therapy services.

Quality Themes

Tap a score for details
Food3.0Staff9.0Clean8.0Activities7.0Meds2.0Memory8.0Comms6.0ValueN/A

Strengths

  • Warm, attentive nursing and therapy staff
  • Clean and well-maintained facility
  • Effective rehabilitation programs
  • Welcoming and helpful front desk/reception

Concerns

  • Slow response times to call lights/buzzers (mentioned by 3 reviewers)
  • Lack of physical therapy services on weekends (mentioned by 2 reviewers)
  • Inconsistent medication management (mentioned by 2 reviewers)
  • Poor food quality and slow meal delivery (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(10)'19(2)'21(6)'23(52)'25(68)'26(18)

Distribution · 224 analyzed

5
181
4
23
3
2
2
4
1
14

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1With the facility having 113 residents, what is your current protocol for ensuring call lights are answered promptly during peak hours?
  • 2I noticed that physical therapy is a strong focus here; how do you manage rehabilitation schedules to ensure consistency throughout the week, including weekends?
  • 3Could you walk me through the process for medication administration and how you ensure accuracy for residents with complex prescriptions?
  • 4I see you have a 4-star staffing rating, which is great; how do you handle staffing transitions to ensure that care remains attentive during shift changes?
  • 5We value quality nutrition; what steps are you taking to improve the dining experience and meal delivery service for residents?
  • 6What kind of daily social or recreational activities do you offer to help residents feel engaged and part of the community here?

Personalized based on this facility's data


Key Review Excerpts

My mother had a partial hip replacement surgery and went here to recover. Gary was very helpful when the insurance refused to pay. When visiting my mother, Key Key was her favorite worker. He made her smile and made her stay bearable.

Rehab patient's family · 2024★★★★★

The staff is welcoming and friendly. My loved one is being treated with care, dignity and desegregation.

Long-term resident's family · 2024★★★★★

My 75yr old mother who has experienced 3-strokes, has had intermittently stays at this facility 3+ times over the past few years. She's currently a permanent resident and I've nothing but positive reviews for entire staff which is why I trust them to take care of my mother in her most vulnerable health.

Long-term resident's family · 2023★★★★★
Source: 132 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
78%
Registered nurses for medical care
Total Nursing
4.22hrs
OK
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
15.5%
WA
15.2%
Thurston
19.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.7%
Mixed vs Avgs
Here
12.7%
US
19.5%
WA
12.2%
Thurston
10.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
WA
95.9%
Thurston
94.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.8%
Worse than Avg
Here
18.8%
US
14.4%
WA
15.0%
Thurston
13.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
15.3%
WA
18.8%
Thurston
19.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
12.1%
WA
17.2%
Thurston
15.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
81.8%
WA
87.8%
Thurston
77.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.2%
Better than Avg
Here
90.2%
US
79.8%
WA
82.0%
Thurston
75.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
WA
1.3%
Thurston
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Near state avg (17.1)
7 complaint-triggered

This facility shows a concerning pattern with 6 complaint-triggered deficiencies where families filed reports about care quality issues. The most recurring problems involve laboratory services, basic daily care assistance, and safety hazards throughout the facility. While most issues appear corrected after being cited, the repeated complaints about fundamental care services like lab work and daily living assistance, combined with ongoing safety and emergency preparedness deficiencies, suggest persistent operational challenges families should carefully evaluate.

Mar 19, 2026Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 30, 2026Complaint
1
0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Apr 1, 2025Routine
16
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Oct 4, 2024Complaint
1
0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 27, 2024Complaint
1
0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

May 22, 2024Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Olympia Transitional Care and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 112 of 328

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Denor, JosephManaging Control - Governing BodySmith, JoelManaging Control - Governing BodyFarnsworth, StephenOfficer / DirectorBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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