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Assisted Living

Brookdale Olympia East

Limited public data on Brookdale Olympia East. Call, tour, and ask to meet current residents' families — your own impression matters most.

616 Lilly Rd Ne, Olympia, WA 9850675 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.2/5

based on 12 Google reviews

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Brookdale Olympia East Assisted Living in Olympia, WA — Street View
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What this means for your family

While many families appreciate the warm, attentive care staff and the community atmosphere, there are significant concerns regarding administrative transparency and financial policies. We strongly recommend that you get all financial and discharge policies in writing and clarify the facility's process for communicating with family members during critical events.

Google Reviews

Google Reviews

12 reviews on Google
Brookdale Olympia East receives polarized feedback, with some families praising the warm, family-like atmosphere and attentive care, while others report serious concerns regarding administrative transparency and communication. While staff members are frequently described as kind and helpful, there are recurring allegations of poor communication from management and questionable practices regarding resident discharge and notification.

Quality Themes

Tap a score for details
Food8.0Staff7.0CleanN/AActivities7.0MedsN/AMemoryN/AComms3.0Value2.0

Strengths

  • Warm and friendly care staff
  • Spacious and comfortable living quarters
  • Engaging activities and community atmosphere
  • Informative and helpful initial intake process

Concerns

  • Poor administrative communication and transparency (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(1)'21(1)'23(1)'25(1)'26(1)

Distribution · 12 analyzed

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How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how warm and friendly the care staff is here; how do you foster that sense of community among the residents?
  • 2Could you tell us more about the different types of engaging activities and social events available to help residents stay active and connected?
  • 3How does the administration ensure that families are kept consistently updated and informed about any changes in a resident's care or facility updates?
  • 4What is the protocol for handling medical emergencies or urgent health needs during the overnight hours?
  • 5Since the living quarters are known for being quite spacious, could you show us how a resident might personalize their space to make it feel like home?
  • 6We noticed you are very involved in responding to community feedback; how does the facility use resident and family input to improve day-to-day operations?

Personalized based on this facility's data


Key Review Excerpts

The care, kitchen, housekeeping and medical staff are exceptional, friendly, and warm. Administration/finance have been difficult and communication is poor.

Family member · 2022★★★★

From a daughter point of view, Brookdale East Olympia is perfect for my dad. It has less than 100 residents and everyone is treated as if they are family.

Daughter of resident · 2019★★★★★

Friendly knowledgeable staff, has made my Mother In Law feel like she is among family. They take very good care of her with her many health issues.

Daughter-in-law of resident · 2021★★★★★
Source: 12 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

18total
44deficiencies
Mar 10, 2026Enforcement
$1,500.00Report

This letter serves as notification of a $1,500.00 civil fine. It is noted as a recurring deficiency previously cited on March 27, 2025.

Resident rightsWAC 388-78A-2660

The licensee failed to respond in a timely manner to call lights for four residents, resulting in unreasonable delays in care, resident distress, and one resident soiling themselves.

Mar 10, 2026Investigation

The report notes this was a recurring deficiency previously cited on 03/27/2025. Another document (the cover letter) indicates that as of 05/05/2026, the facility was found to have corrected deficiencies WAC 388-78A-2660-1 and WAC 388-78A-2660-2.

Resident rightsWAC 388-78A-2660Corrected Apr 24, 2026

The facility failed to provide timely response to resident call lights, leading to unreasonable delays in care, residents soiling themselves, and injuries to residents/spouses attempting to provide self-care due to lack of staff assistance.

Jan 22, 2026Investigation

A follow-up inspection on 03/17/2026 (Compliance Determination 74409) found these deficiencies to be corrected.

Medication servicesWAC 388-78A-2210Corrected Mar 8, 2026

The facility failed to ensure prescribed medications were available for 3 of 5 residents (R2, R4, R5) due to an unorganized pharmacy transition process, resulting in missed doses.

Policies and proceduresWAC 388-78A-2600Corrected Mar 8, 2026

The facility failed to implement and follow its 'Alert Charting Policy' for 3 of 5 residents (R2, R4, R5) by failing to document monitoring for adverse effects after residents missed required medications.

Sep 25, 2025Investigation

Follow-up inspection on 11/26/2025 found no deficiencies, indicating all previous citations were corrected.

Medication servicesWAC 388-78A-2210Corrected Nov 9, 2025

Facility staff were pre-pouring medications into cups to be delivered to residents later, which is not an acceptable or safe practice.

StaffWAC 388-78A-2450Corrected Nov 9, 2025

Facility failed to ensure sufficient staff were on duty to meet resident needs and failed to provide accurate 12 weeks of staffing schedules.

Sep 11, 2025Investigation

This is a recurring deficiency previously cited on 07/25/2023 and 11/02/2022. The cover letter dated 11/07/2025 indicates that a follow-up inspection on 11/07/2025 found no further deficiencies regarding this specific regulation.

InvestigationsWAC 388-78A-2371Corrected Oct 26, 2025

The facility failed to investigate and document an incident involving a resident reporting missing money, despite the facility's own policy requiring such action.

Apr 18, 2025Investigation

Follow-up inspection on 05/30/2025 indicated that WAC 388-78A-2462-2, 388-78A-2462-2-b, 388-78A-2468-3, and 388-78A-2468-4 were corrected.

Background checks Employment Conditional hireWAC 388-78A-2468Corrected May 18, 2025

Facility failed to complete requirements for conditional hire for 1 of 3 sampled employees; individual was allowed unsupervised access without a completed background check.

Background checks Who is required to haveWAC 388-78A-2462Corrected May 18, 2025

Facility failed to ensure 3 of 3 sampled employees had required national fingerprint background checks.

Mar 27, 2025Inspection

Follow-up inspection on 05/28/2025 found no deficiencies, as noted in the provided cover letter (Compliance Determination 60151).; Inspector report notes multiple instances of staff failing to follow standard policies regarding background check renewal, medication administration delegation, secure medication storage, and facility maintenance.; Pages 27-40 contain detailed findings for deficiencies. Some pages report recurring deficiencies.; The document identifies a failure by management and staff to ensure pet records (vaccinations and licenses) were obtained as per facility policy and state/city requirements for residents R3 and R4.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected May 11, 2025

Failed to ensure 4 of 4 sampled staff completed facility orientation and 3 of 4 sampled staff completed 5-hour DSHS training. Failed to ensure 2 of 2 new staff completed 70-hour basic training. Certificates were backdated to 01/01/2025 regardless of hire date.

Background checks National fingerprint background checkWAC 388-78A-24642

Failed to ensure 2 of 2 sampled staff received their fingerprint background check.

Intermittent nursing services systemsWAC 388-78A-2320Corrected May 11, 2025

Facility failed to ensure medication technician provided assistance within scope of practice; staff performed blood sugar checks/finger pokes without required nurse delegation.

Protection of resident recordsWAC 388-78A-2400Corrected May 11, 2025

Facility failed to keep resident records confidential; records stored in an unlocked, accessible closet in a common hallway.

Maintenance and housekeepingWAC 388-78A-3090

Facility failed to provide a safe, sanitary, and well-maintained environment; large holes in walls observed in laundry room, dining room, and kitchen.

Examination of survey or inspection resultsRCW 70.129.070Corrected May 11, 2025

Facility failed to have the most recent inspection results publicly posted and easily available for review.

PetsWAC 388-78A-2620Corrected May 11, 2025

Facility failed to ensure sampled pets had required veterinary examinations and certifications of being disease-free.

Pet records requirementsCorrected May 11, 2025

The facility failed to maintain required veterinary records (vaccinations and licenses) for pets residing in the facility, specifically for residents R3 and R4. Staff confirmed the records were missing and that the facility failed to ensure they were collected.

Background checks Employment Nondisqualifying informationWAC 388-78A-24701Corrected May 11, 2025

Failed to complete a character, competence, and suitability (CCS) determination for 1 staff member (Staff F) before they were cleared to work with vulnerable adults.

Background checksWAC 388-78A-2466Corrected May 11, 2025

Facility failed to ensure 2 of 2 sampled staff (E and H) had a new Washington state background check every two years.

Storing, securing, and accounting for medicationsWAC 388-78A-2260Corrected May 11, 2025

Facility failed to store and lock medications in a secure manner in resident room (R6); medications found loose on kitchen counter and coffee table.

Nonavailability of medicationsWAC 388-78A-2240

Facility failed to ensure 2 of 8 sampled residents (R1 and R6) received prescribed medications as ordered due to lack of availability.

Water supplyWAC 388-78A-2950Corrected May 11, 2025

Facility failed to maintain hot water temperatures between 105 F and 120 F; multiple sinks/baths measured above 120 F.

Other requirements (fire safety and maintenance)WAC 388-78A-2040Corrected May 11, 2025

Facility failed to maintain fire safety: fire doors propped open on multiple floors, and oxygen cylinders in a resident room were not secured.

Infection controlWAC 388-78A-2610Corrected May 11, 2025

Facility failed to provide handwashing supplies in resident rooms and staff did not consistently follow proper hand hygiene/handwashing procedures.

Resident rightsWAC 388-78A-2620Corrected May 11, 2025

Facility failed to address resident grievances and concerns regarding long call light wait times.

Mar 25, 2025Fire

The inspection report dated 03/25/2025 indicates that all violations noted during the previous inspection (conducted 02/03/2025) have been corrected.

Combustible material storage in mechanical/electrical/boiler roomsIFC 315.2.3 2021

Combustible material was being stored in the 1st floor electrical room.

Duct and Air Transfer Openings - Maintaining ProtectionIFC 706.1 2018

Fire/smoke damper report dated 3/11/23 indicated 5 failed dampers requiring correction.

Inspection, Testing and Maintenance of fire alarm/detection systemsIFC 907.8 2021

Facility failed to provide an annual inspection report for the automatic alarm system.

Emergency Lighting Equipment Inspection and TestingIFC 1032.10 2021

Exit sign #17 on the 1st floor was inoperable when tested.

Fire Door Inspection and TestingNFPA 80

Ceiling penetration found in the riser room across from room 307.

Abatement of electrical hazardsIFC 601.2 2021

Electrical outlets in the riser room across from room 307 had missing cover plates.

Portable Fire ExtinguishersIFC 906.2 2021

Sprinkler located in 1st floor stairwell by kitchen missed its annual inspection (last done in 2022).

Emergency lighting power testIFC 1031.10.2 2021

Facility failed to provide annual 1.5 hour power test records for exit signs and emergency lights.

Maintenance of emergency/standby power systemsIFC 1203.4 2021

Facility failed to provide annual inspection report for the generator.

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References & Resources

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