Brookdale Olympia East
Limited public data on Brookdale Olympia East. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 12 Google reviews

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What this means for your family
While many families appreciate the warm, attentive care staff and the community atmosphere, there are significant concerns regarding administrative transparency and financial policies. We strongly recommend that you get all financial and discharge policies in writing and clarify the facility's process for communicating with family members during critical events.
Google Reviews
Google Reviews
12 reviews on Google“Brookdale Olympia East receives polarized feedback, with some families praising the warm, family-like atmosphere and attentive care, while others report serious concerns regarding administrative transparency and communication. While staff members are frequently described as kind and helpful, there are recurring allegations of poor communication from management and questionable practices regarding resident discharge and notification.”
Quality Themes
Tap a score for detailsStrengths
- Warm and friendly care staff
- Spacious and comfortable living quarters
- Engaging activities and community atmosphere
- Informative and helpful initial intake process
Concerns
- Poor administrative communication and transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how warm and friendly the care staff is here; how do you foster that sense of community among the residents?
- 2Could you tell us more about the different types of engaging activities and social events available to help residents stay active and connected?
- 3How does the administration ensure that families are kept consistently updated and informed about any changes in a resident's care or facility updates?
- 4What is the protocol for handling medical emergencies or urgent health needs during the overnight hours?
- 5Since the living quarters are known for being quite spacious, could you show us how a resident might personalize their space to make it feel like home?
- 6We noticed you are very involved in responding to community feedback; how does the facility use resident and family input to improve day-to-day operations?
Personalized based on this facility's data
Key Review Excerpts
“The care, kitchen, housekeeping and medical staff are exceptional, friendly, and warm. Administration/finance have been difficult and communication is poor.”
“From a daughter point of view, Brookdale East Olympia is perfect for my dad. It has less than 100 residents and everyone is treated as if they are family.”
“Friendly knowledgeable staff, has made my Mother In Law feel like she is among family. They take very good care of her with her many health issues.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Mar 10, 2026Enforcement$1,500.00Report
This letter serves as notification of a $1,500.00 civil fine. It is noted as a recurring deficiency previously cited on March 27, 2025.
The licensee failed to respond in a timely manner to call lights for four residents, resulting in unreasonable delays in care, resident distress, and one resident soiling themselves.
Mar 10, 2026Investigation
The report notes this was a recurring deficiency previously cited on 03/27/2025. Another document (the cover letter) indicates that as of 05/05/2026, the facility was found to have corrected deficiencies WAC 388-78A-2660-1 and WAC 388-78A-2660-2.
The facility failed to provide timely response to resident call lights, leading to unreasonable delays in care, residents soiling themselves, and injuries to residents/spouses attempting to provide self-care due to lack of staff assistance.
Jan 22, 2026Investigation
A follow-up inspection on 03/17/2026 (Compliance Determination 74409) found these deficiencies to be corrected.
The facility failed to ensure prescribed medications were available for 3 of 5 residents (R2, R4, R5) due to an unorganized pharmacy transition process, resulting in missed doses.
The facility failed to implement and follow its 'Alert Charting Policy' for 3 of 5 residents (R2, R4, R5) by failing to document monitoring for adverse effects after residents missed required medications.
Sep 25, 2025Investigation
Follow-up inspection on 11/26/2025 found no deficiencies, indicating all previous citations were corrected.
Facility staff were pre-pouring medications into cups to be delivered to residents later, which is not an acceptable or safe practice.
Facility failed to ensure sufficient staff were on duty to meet resident needs and failed to provide accurate 12 weeks of staffing schedules.
Sep 11, 2025Investigation
This is a recurring deficiency previously cited on 07/25/2023 and 11/02/2022. The cover letter dated 11/07/2025 indicates that a follow-up inspection on 11/07/2025 found no further deficiencies regarding this specific regulation.
The facility failed to investigate and document an incident involving a resident reporting missing money, despite the facility's own policy requiring such action.
Apr 18, 2025Investigation
Follow-up inspection on 05/30/2025 indicated that WAC 388-78A-2462-2, 388-78A-2462-2-b, 388-78A-2468-3, and 388-78A-2468-4 were corrected.
Facility failed to complete requirements for conditional hire for 1 of 3 sampled employees; individual was allowed unsupervised access without a completed background check.
Facility failed to ensure 3 of 3 sampled employees had required national fingerprint background checks.
Mar 27, 2025Inspection16Report
Follow-up inspection on 05/28/2025 found no deficiencies, as noted in the provided cover letter (Compliance Determination 60151).; Inspector report notes multiple instances of staff failing to follow standard policies regarding background check renewal, medication administration delegation, secure medication storage, and facility maintenance.; Pages 27-40 contain detailed findings for deficiencies. Some pages report recurring deficiencies.; The document identifies a failure by management and staff to ensure pet records (vaccinations and licenses) were obtained as per facility policy and state/city requirements for residents R3 and R4.
Failed to ensure 4 of 4 sampled staff completed facility orientation and 3 of 4 sampled staff completed 5-hour DSHS training. Failed to ensure 2 of 2 new staff completed 70-hour basic training. Certificates were backdated to 01/01/2025 regardless of hire date.
Failed to ensure 2 of 2 sampled staff received their fingerprint background check.
Facility failed to ensure medication technician provided assistance within scope of practice; staff performed blood sugar checks/finger pokes without required nurse delegation.
Facility failed to keep resident records confidential; records stored in an unlocked, accessible closet in a common hallway.
Facility failed to provide a safe, sanitary, and well-maintained environment; large holes in walls observed in laundry room, dining room, and kitchen.
Facility failed to have the most recent inspection results publicly posted and easily available for review.
Facility failed to ensure sampled pets had required veterinary examinations and certifications of being disease-free.
The facility failed to maintain required veterinary records (vaccinations and licenses) for pets residing in the facility, specifically for residents R3 and R4. Staff confirmed the records were missing and that the facility failed to ensure they were collected.
Failed to complete a character, competence, and suitability (CCS) determination for 1 staff member (Staff F) before they were cleared to work with vulnerable adults.
Facility failed to ensure 2 of 2 sampled staff (E and H) had a new Washington state background check every two years.
Facility failed to store and lock medications in a secure manner in resident room (R6); medications found loose on kitchen counter and coffee table.
Facility failed to ensure 2 of 8 sampled residents (R1 and R6) received prescribed medications as ordered due to lack of availability.
Facility failed to maintain hot water temperatures between 105 F and 120 F; multiple sinks/baths measured above 120 F.
Facility failed to maintain fire safety: fire doors propped open on multiple floors, and oxygen cylinders in a resident room were not secured.
Facility failed to provide handwashing supplies in resident rooms and staff did not consistently follow proper hand hygiene/handwashing procedures.
Facility failed to address resident grievances and concerns regarding long call light wait times.
Mar 25, 2025Fire
The inspection report dated 03/25/2025 indicates that all violations noted during the previous inspection (conducted 02/03/2025) have been corrected.
Combustible material was being stored in the 1st floor electrical room.
Fire/smoke damper report dated 3/11/23 indicated 5 failed dampers requiring correction.
Facility failed to provide an annual inspection report for the automatic alarm system.
Exit sign #17 on the 1st floor was inoperable when tested.
Ceiling penetration found in the riser room across from room 307.
Electrical outlets in the riser room across from room 307 had missing cover plates.
Sprinkler located in 1st floor stairwell by kitchen missed its annual inspection (last done in 2022).
Facility failed to provide annual 1.5 hour power test records for exit signs and emergency lights.
Facility failed to provide annual inspection report for the generator.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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